Taco Bell

I am a former employee of Taco Bell. The way I was fired was very unfair. There's a lot of other stuff a lot worse going on by other employees and they are still working there. First of all the employee Cecibel (Shift Leader) repeatedly has brought several employees to tears and hysterics due to the "work place violence of her attitude and downgrading." According to OSHA Section 5(a)(1) of the OSHA Act, or P.L. 91-596 (the "General Duty Clause") provides that: "Each employer shall furnish to each of his employees employment and a place of employment which are free from recognized hazards that are causing or are likely to cause death or serious physical harm to his employees." 29 U.S.C. 654(a)(1). Taco Bell is in violation of this fact accordingly. On several occasions Cecibel was very disrespectful to her employees to who she felt wasn't working or learning fast enough. These employees were new and having a hard time (without training) getting up to speed. Lee the general manager puts these employees to work without any training at all what so ever. She's always complaining how slow people are. How do you expect people to learn if you don't train them right? She is always calling these employees stupid and slow. Food was ripped or jerked out of their hands if they weren't quick enough or folded a burrito correctly on the first try by the shift leader "Cecibel". She has degraded, put down, and generally talked to these employees poorly. You cannot expect someone to know how to do things if they haven't been properly trained or had enough time to train to learn what they need to learn. You cannot train someone either by screaming at them all the time. None of the new employees are being asked to watch the videos until the last minute when expiration point is reaching. Absolutely no OSHA training. Several employees including myself have gone home with numerous burns because of improper training and lack of equipment. From my stand point Taco Bell is in gross violation of OSHA. Food used past it's time or not cooked properly. Managers have to warm up meat in the oil because they don't keep watch of how much they have in the heating cabinet. Tortillas not cooked properly by the manager Lee or Cecibel because they are worried about the speed more than the quality of the food. I had to tell Lee to stay of the steamer while I'm working on it. He tends to stick his hands and just take the tortillas without them being properly warmed. For me quality of the food is very important because I think about myself being served this food. I wouldn't want no cold or incorrect made food handed out to me. Some of my team members said I cared too much because of how I would display my food and made sure everything was done right. Lee was not trained properly either for him to be a general manager. There's a lot of things Roman the area coordinator is still training him on. I don't think it's fair that Lee held the position because of connections he had with other employees. A position should be earned and no given to because of connections. Lee feels just because he's a general manager he is higher than every other employee. He feels he doesn't have to do anything because he's a general manager. I'm sorry but when we had Zack as general manager, he helped out with everything. When Zack arrived to the store, he would ask where we needed him and jump right to it. With Zack our store felt like a family was working there not everyone against each other. Lee is always saying if he is not mean and we like him, he is not doing his job. I'm sorry but you being an ignorant is not going to make your employees respect you. He would say his wife said "he's to nice" I'm sorry but your wife has nothing to do with your job. Lee has also had his wife working at Tacobell a day they were short on employees on a night shift. His wife is not an employee at our Tacobell or any Tacobell at all. Another night we had three employees and Lee on top of the three. He wanted us to scrub the floors. The whole night he was mostly sitting in his office. Why couldn't he scrub the floors or get on the line so the other employee scrub the floor? No we had to scrub the floor at the end of our shift and leave past our time we are scheduled. We already tired from making orders and doing everything we have to do when closing but yet we still need to scrub the floors. With Lee there is a team but him for himself. All he is worried about is his speed to get his bonus. He is downgrading and yelling at us about his time. If he would put enough employees and talk to us right, we wouldn't have a problem helping him with the time. I feel him firing an employee because of his time for him moving slow was very unfair. The employee was great at the window, why not give him a chance there or even putting him on his shifts so he could work with him more on his speed? A person cannot be properly trained to be on the register or on line by themselves after a day or two. There's several times we didn't have what we needed and informed him of it but yet we wouldn't get it till days later. Also why should the team members be the ones doing all training? We don't mind helping here and there but when we have to be teaching every single thing then there's a problem. We don't get paid to trained and we have orders to worry about to be training at the same time. Lee told me as well if he didn't like the employee he could get them fired. Which is very hateful. It's not about you liking the employee. How can people respect you if you don't? Lee is always telling the employees to go to hell and die. I'm sorry but is not something a manager should be saying. This was brought up to Roman and his response was "He's just be sarcastic and joking. Don't take it seriously." If the employee doesn't like it shouldn't it be brought up to Lee's attention to not be speaking that way? Every single customer that comes with a complaint he gives them free food because he doesn't want any "loops." These customers are going to notice this and come back the next day or have a family member come for them with a complaint. Lee is also very unfair there's several employees that want more hours but yet he rather hire more people and cut hours to the employees he already has. He makes a lot of changes to the schedules with notifying anyone. All these complaints about Lee are not all of sudden because of the fact of me being fired because I know that's what is going to be tried said. I tried to make these complaints to Roman but he didn't ever have time. We had a mandatory rally which Roman was supposed to attend but yet he didn't. Then when he does arrive he speaks with an employee about a situation that went on so we didn't ever get the chance to speak with him. Other team members and myself tried talking to Roman but seems like our opinions doesn't matter since we are just regular employees. What Roman and Lee don't understand the regular employees make the store. If it wasn't for regular employees there wouldn't be a store running. At the end of the day you need regular employees to keep the store running. There's also a lot of thieves at the store. That I'm aware of the employee I know that is stealing money is Ironesia but yet that's not ever noticed. Discounts are given to certain people that shouldn't be getting a discount. I feel like there needs to be better management. More cameras should be put up as well if you really want to know what's going on. I am abhorred by Taco Bell's disgusting display of management at 2245 W. Holcombe Houston, Texas 77030. I feel I was unfairly fired over a situation that wasn't investigated throughly all the way first. It's very unfair that the customers are always right. In my opinion customers are not always right especially if they are admitting to it. Honestly Tacobell all they care about is the customers and not the employees. Roman and Lee should have a little more respect for an employee that has always been there when needed. They had no value for me after working through my whole pregnancy up to a week before giving birth. Once I came back after maternity leave I picked up every shift that needed to picked up. Yet I make one mistake that I wasn't heard out on and I was lying about everything. Obviously the shift leader and customer is saying the truth about everything. I think I had the right to be upset if this customer came with an attitude, degraded me, talked about my race and threatened me that she would shoot me if she had her gun on her. Of course though none of that matters because the only thing that matters are the customers right? I might have missed some things on this complaint and honestly the reason for submitting this complaint is for the sake of who were my team members. It would seem that in order to make a company truly great, you need to make your employees truly great! I understand this is fast food but this goes beyond monstrous! I expect to hear something from Taco Bell Corporate but if I don't I understand, I just hope something is done for all the other team members working there.

I am a weekly customer at our local Taco Bell, however, almost every time we have went the last few weeks (normal 2-3x's a week) they say they are out of Baja Blast...they have messed up our orders multiple times without apology. Last night the girl was very rude amd short, after the fact that we waited 13 minutes in the drive through with only one person in front of us and no one inside that wasn't already waited on, to top it off they messed up our order - we called once we got home but no one would answer (9:30pm). This is ridculous that it's a constant thing! Ready to stop giving Taco Bell my business at this point.

Brunswick, GA. 31525
Michelle Nelms

2 pm 6/9/19. Went to the Brookville Ohio, 45309, Taco Bell/ KFC. Ordered the $5 nacho box and an order of nacho supreme natchos. When I got home I found a very small container of fries with hamburger, sour cream and cheese that I didn't order and a nacho supreme. There was no receipt in the bag and none offered at the window.
I called the store and explained the problem and was told to come back and get the $5 box. I spoke with someone named Joseph and gave him my name.
About 4:15 pm my wife went there and was told they no longer had a $5 nacho box and offered nothing else. We have bought this box several times in the past. They could have told me they didn't have it when I ordered it or when I called but did not either time. I don't think this was handled well and Will keep that in mind next time we order out. Probably won't be Brookville's taco bell.
Bill Reid Brookville, Ohio [protected]@yahoo.com

Today I went to Taco Bell 05329 for my first time in Bulverde, TX. There were many problems. First I was in the drive thru with about 8 cars ahead of me. It took 15 minutes to be served. The order was keyed in correctly. After leaving the facility I began eating 3 mins later. I had pinto and cheese but had no spoon to eat. The shells on my tacos were very cold and broken. I did the best I could but then went to drink my Dr Pepper and it was Coke. Sad lunch - I ordered 3 items and all 3 were messed up after waiting a long time.

Hi there! I am unsure who I need to go to about this. This story may seem funny but in the moment it was super disgusting.

I went to Taco Bell in Chickamauga, Ga this afternoon and ordered some food in the drive thru. When I got up to the window, the lady running the cash register had a shirt over her nose and was screaming out the window "Do you have an air freshener!?"

I simply replied, "no.." confused as to why I would be asked this.

She went on to explain that a customer came inside to order some food and farted and smelled up the entire kitchen.

I could not believe how graphic and loud she was being about this. We couldn't even eat our food because we were overcome with the gross visual of someones flatulence floating about the kitchen.

Telling the story does make me chuckle a bit, but I hope this never happens again to anyone else. I think the employees of this taco bell need to be taught basic manners and professional skills.

The store information is provided here: 15 Major James Clark Gordon Dr Chickamauga, GA 30707
(423) 454-8090

Thanks

I go to Taco Bell frequently on Hixson Pike (which is across the street from Dupont School). The employee takes my order which is fine - but when you get to the window, the food it almost thrown at me, no comments are made with a Thank you and the Window closed as soon the order is given to you. This happens constantly. It would go along way if staff is trained on Etiquette 101. A smile and a Thank you goes a long way. It is so ridiculous that I am thinking of taking my business elsewhere.

My husband and I arrived at Taco Bell/KFC in Bonner Springs on 7 hwy at 10:28pm tonight. I was told that they were closed. I said "aren't you open till 11pm". She said " ya, but I'm basically out of everything. I got no shells, beef, and stuff". Those were her exact words! She didn't even ask me if I wanted KFC, what I actually went there for. I love this place and the day time people are my favorite. But the night crew needs to learn some work ethic. This is costing you money because their shutting down early. I wonder if they'll have food in the morning. Attached is a picture of the time when I started my complaint so that you can see it was before closing. KFC closes at 11pm and Taco Bell at midnight.

Pulled into the drive-thru line at 12:00pm, got to the ordering speaker at 12:25pm and waited another 10 minutes in silence. Nobody ever greeted to take my order so I said "Hello?" a few times before pulling forward to the window. I was greeted by a confused looking employee and I told him I was waiting and saying Hello and nobody answered. He was shocked and said his headset died and he didn't realize it then told me to go back around and get in line. I said no, I've already waited 25 minutes and your line is still all the way through the parking lot. He said sorry but you have to go around, if someone is at the speaker they have to be served first. I said you seriously can't take me order here, and he said no you have to go back around and shut the window on me. I will NEVER return to this location. This service is despicable and they clearly had no intention of correcting their mistake of a dead headset in the middle of the lunch rush. I want a free meal voucher as I wasted my entire lunch break on 6/6/2019 waiting to order then got turned away.

Can't get through on the complaint line. I don't think any one is there just a recording and puts you on hold. Taco just don't care. I have complained about the Taco Bell in manhattan kansas giving me the senior discount. I did not ask for it. sine 20 year old at the register decided I was old. Then the manager called me and makes excuses. I won't be back. Can't run a business, the complaint line is not even real. I will go get me a taco at a place that doesn't call me old.

Sad to say i had a bad experience at my local Taco Bell. I ordered two 12-packs of the Cinnabon delights, (24 in total) when I got my food there was only one container and I thought that wouldn't have all 24 Cinnabon delights in it but they told me they had both orders just in one container, they only gave me 17 in total instead of the 24 I ordered. Very disappointed because I loveeee my Cinnabon Delights and love Taco Bell in general, tonight service was just off. I would like to be refunded for the missing 7 Cinnabon delights if possible.

On May 22, 2019, I finally took the time to call Taco Bell Corporate to ask why an item, Cheesy Breakfast Burrito, was removed from their menu. It was the only breakfast item on their menu that did not have nacho cheese. Now the only option is the Grilled Breakfast burrito. The only difference between the two is shredded cheese vs. nacho cheese and one is not grilled, the other is. I do NOT want nacho cheese for breakfast, nor am I able to eat it without my acid reflux acting up. I was given the "corporate answer" it was a decision made by the marketing department. Now, if I want to have the cheese substituted I have to pay an addition $0.30. I don't agree with that. I'm substituting one cheese for another. All the ingredients are still in the store to make the one I want, so why take it off the menu? I was told they would put in the request for it to come back. We all know that means that nothing will be done. I was also told that I never should have expected a call back, because they don't do that. What kind of attitude is that?

Me and my wife went to this Taco Bell:
16050 SE Sunnyside Rd, Happy Valley, OR 97015, USA

This place is absolutely worst Taco Bell I've ever been to in my life and I've been to quite a few. The reviews about slow service are true. We ordered a simple 2x Spicy Taco Supreme and 2x Crunchy Taco Supreme. We waited for over 30 minutes. I went over to the guy that took my order - Gideon Gallagher. He says that my order wasn't even on the queue. It's no surprise that this place as such a low rating. If you see this man at the cashier, do NOT order from him. This guy will screw it up guaranteed! He's always busy on his phone or talking to his friends. He doesn't pay attention when taking the order. He didn't even apologize!

The manager should fire this person for poor customer service.

I visited our Taco Bell in Wapakoneta, Ohio last night to get dinner. My son ordered the Chalupa $5 Box and an extra Chalupa. First, they didn't put it in a box, they bagged it, which would have been bad but the wrappings were loose and coming off. So, I was rewrapping the chalupas when I noticed that it was extremely full of lettuce. Upon further inspection, I had to HUNT for the meat. It was a thin strip of meat on the bottome and was loaded with lettuce, tomatoes like a salad. So I check the other one and it was the same way. I got back into the drive through line, I had already waited almost ten minutes the first time, and waited my turn to ask them to fix them.
After another 10-15 minutes, I got to the window. I told the older lady that there was almost no visible meat. For $3.09, there should be meat not all lettuce. She took them, tossed them in the garbage, without looking at them, and yelled to the line worker that the lady in the window says theres not enough meat, make them again.

I got the chalupas and headed home, thinking they certainly made them better.
Nope, they didn't. I had to hunt for the thin strip of meat again and the lettuce was overflowing. I am so upset because this is not the first time I have gotten food from Taco Bell and there is almost no meat on them, chalupas and gorditas especially.

When I pay over $3 for a chalupa I should expect a fair amount of beef. the picture shows it nicely filled with visible meat! I am going to stop going to Taco Bell if this doesn't change. Evidently bringing it to their attention and expressing how upset I am and the inconvenince isn't enough.

I worked at taco bell as a shift manager for a couple of years in Lima, Ohio and we would never had gotten away with 10-20 minutes drive through times and then to not work hard to make food right and the customer happy is unacceptable!

Please help to change this stores methods of measuring, because if I'm expected to pay over $3 for a chalupa and get only a thin line of meat, I'm done with your facilities!

Shelley Langenkamp
1230 Lincoln Hwy
Wapakoneta, Ohio
45895
[protected]

This is not a complaint. There appeared to be no other way to contact you by email.

I am 95 years old and have been a totally satisfied customer since you were born.

Your sauces are very good, but not the best. A few years ago you had a wonderful sauce that was more like a salsa. But it disappeared from your menu. I never understood why as it was the best of your sauces.

You introduce new items at times to provide variation in your menu. You should reintroduce that salsa sauce.

Thanks for making eating out enjoyable.

Best regards, Warren Luce

Ordered family pack and I believe the total was about $14.00. When we started to eat them, we found that we had only taco shells with a smear of onion/gravy and really nothing else. I paid $14.00 for empty taco shells. Very disappointing.

We had gotten them before and there was more of a mixture. I will never stop again at The Taco Bell on Union Avenue in Memphis, TN.

In the past, I have gotten food from the store on Estate which was actually food...instead of a bag of taco shells.

Please investigate the store on Union.

I was so disgusted with the food, tired and hungry that I don't have the receipt. I don't have the money to spend on "nothing".

Thank you.

Visited for a "quick" meal before going to the races. Waited about 10 mins to order finally ordered them waited 20 mins for food only to be given wrong order ordered loaded nacho taco box got grande nacho box not happy as had to eat it anyway as we were already half an hour into our visit. Wasn't given option to get right order anyway. #disgusted. With Taco Bell won't visit again unless something changes for the better manager rude to staff who were clearly trying there best looked short staffed.

I was on my way home from the Hospital with my son whom just had a major surgery. He wanted Taco Bell. We stopped at the Taco Bell Berea Ky 119 Brentwood, Berea, Ky

My son ordered the Nacho Taco box with drink and I ordered the Nacho Bell Grande. I told the man make it however you make it minus the guacamole. We decided to eat when we got home which was an additional 25 minutes away. When I opened my Nacho Bell grande to my surprise it was loaded with Guacamole. You know when you order food the way you like it or want it you get to expect it the way you ordered it. Then to top it off the receipt says add Guacamole and I was charged extra for something I stated to omit!

Date 5/30/2019
order # 332550

Time 3.20:35 pm
Cashier Caleb h

Total 10.88

Refund or gift card so we can get it right next time

Deborah Denney
123 John Sims road
Crab Orchard, ky 40419
[protected]

[protected]@yahoo.com