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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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R
10:40 pm EDT

Taco Bell drive thru service

My boyfriend and I have been to the Taco Bell on brown street multiple times and the workers there have always been so rude to us. We have always used please and thank you and never get any response. We both work in the service industry and know this is not the way to treat customers. We enjoy the food so we have come back but we honestly are not willing to come back because of such poor customer service, it's ridulous because this is the third time I've written a complaint and nothing has become of it. If someone from your company could show some type of sympathy that would be great because we're fed up. Thank you.

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9:01 pm EDT
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Taco Bell food/customer service

My name is Tammie,
I'm from spokane washington.
Tonight at 6:30pm 8/19/18 I went to the taco bell on sprague ave in spokane valley and ordered a mexican pizza and chicken soft taco . Got home and opened taco and there was 1 piece of chicken in it. Then opened mexican pizza and it was all slopped to one side of the box. I was so upset because every time I have gone to this taco bell there has always been something wrong. I wasn't going to go there this evening because every time has been horrible but I thought I'd give them another chance.
I thought you should know what is going on at this taco bell. I will never go again.
Thanks for your time.
Tammie

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A
5:56 pm EDT

Taco Bell crunchwrap

I stopped at Taco Bell after a day filled with school shopping. I proceeded to order a Crunchwrap Supreme with NO tomatoes. When I got home, approximately 15-20 mins after, I noticed my wrap had absolutely nothing but lettuce on it and a small amount of cheese! I threw it out! My soft shell that came with the combo was loaded with meat! Very disappointing that I paid for a whole meal and got nothing but lettuce! I will also be calling the store!

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A
1:44 pm EDT

Taco Bell water coming into store

Brighton, Colorado Prairie center taco Bell store number 033874, had water coming into the store, I talked to 2 different employees about getting a towel, caution sign, buckets something before someone got hurt they didn't do anything. Asked for manager said not in today. They saw me take the video and photos and still did nothing. As you can see for the beginning of video sun had come out stuff was dry. Water running on table, seating and floor

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6:00 pm EDT
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Taco Bell manager

I guess she's the manager. She had her children in the store, drinking soda and not paying. Her children sat at a table playing cards. They all left the store to return with flowers and cupcakes.She parked right in front of the door. I found this very unprofessional and stealing from the company as her children were drinking free soda as they sat at the table playing cards. This is a business not a daycare. 8/18/2018 3;31PM on Quincy Ave in Ottumwa, Iowa.

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2:05 pm EDT
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Taco Bell employee smoking pot, got home and order was wrong, taco had hair in it

8/18/2018 1:48 pm
Denver NC
Ticket#2766
I pulled up to the drive thru and observed a man smoking pot under the trees behind the restaurant. Gave them my order, told the girl at the window about the man smoking pot, and got my order. She didn't seem to be concerned about it! Got home and was missing part of my almost $40 order. Tried several times to call, no answer. Went back and asked for a manager. Told her about the man smoking pot. All she wanted to know was if he was white. I said, no he was black. I then told her about my missing items and she said she would replace them. No I'm sorry, nothing! I'm wondering if the whole staff was smoking because no one that I dealt with was even surprised. Won't be going back!

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1:50 pm EDT
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Taco Bell employee & service

I pulled into the drive through lane at 12:07. When I was finally given my food and drove away it was 12:30. This is absurd.
When given my food I was asked if I wanted any hot sauce. I asked for Mild sauce and a couple of extra ones. When I got home and dumped out the bad there were 48 packets of sauce.
I did nothing to deserve this treatment. I worked food service many years ago and I never treated a customer this way. There is no excuse.

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J
12:06 am EDT

Taco Bell customer service/ amount of time food came out

On Wednesday, August 15, 2018 approximately around 7:05-7:40 I went inside to order my food. The young associate that took my order was pleasant. They wrote my name on my receipt and walked it back to the kitchen therefore I never received my receipt. The two patrons that ordered after me received their food. I asked the person at the register if they had started my food. I had this point been waiting 15 mins. The clerk said they thought they had already made it so the cashier reprinted my receipt and handed it back to the kitchen. In the meantime the managers had a shift change. The manager that had been there the longest while I was there was name Yaddi (not sure of the spelling). After 10 more mins I received my food. At this point I just wanted my money back and wanted to leave. The kitchen was a mess. The next person after me was shorted a piece of chicken and was upset. I took my food and left. I didn't bother to get my money back but I sure wish I had.

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M
7:38 pm EDT

Taco Bell not received receipt

My name is Megan betty and i went to Taco Bell drive thru today Friday August 17, 2018 at 5:30pm and i was helped by a Hispanic woman..she told me how much my total was $12.43 took my money which was $20 and then proceeded to hand me my change but no receipt and she had not even asked if i would like one or not. I relized after i had already pulled of and this was needed for my company records. Very disappointed. This was the Brentwood location on Brentwood Blvd

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A
5:31 pm EDT

Taco Bell was refused a refund on a freeze after taking one sip of it and tasting mildew

I ordered a baha freese from the Lenoir City Tennessee taco Bell because the new carmal apple was defrosting at 5:20 in the afternoon. I took one sip of the baha freeze and instantly tasted a mildew taste. One week prior to that me and my sister had got two of the Skittle freezes and we both said they tasted weird, so I thought it was just that specific one. So I called the lenour City store and asked to speak to a manager and he tells me that it's the C02 sensor on the machine that's going out and causing that taste. Yet they're still serving them knowing theyers something wrong. And he assures me that he cleans the machines every night and it can't be mildew. So I asked if I could come back and exchange the drink and he goes to ask another manager and tells me that as long as I have my receipt I can come and exchange it for another freeze. I tried to explain to him that I didn't want another freeze because it would taste like that and it's making me sick, and that I paid more for the freeze then what a normal soft drink would cost. So I then asked him if I could just get a refund for it instead and he tells me "no". He says because the drink has done been consumed he can't give me a refund. I assured him I only took one sip of the mildew freeze and he still tells me "no". So my question is (if this is company policy) how does one know they're dissatisfied with something they've just purchase if they don't try it? How is it that I spend my hard earned money working in a hot factory 6 days a week, wearing steal toe shoes that cripple my feet at the end of the day, on a product that is clearly not my fault, but the stores fault, and I can't have my hard earned money back? I'm am very, very, dissatisfied with this situation, and I hope someone fixes the situation for me, or I'm never eating at any taco Bell ever again. As well as letting my friends and family all know how taco Bell Rob's you of your money and serves unhealthy products knowingly. And as well as getting in touch with a health inspector to let them know of my visit there.i have five witnesses that tasted the drink I just bought, and saw for their self's that it taste like mildew. Thank you
Autumn Bragg
[protected]@gmail.com
[protected]

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8:30 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Taco Bell unethical behavior within the workplace

Date of Incident: 8/16/2018

I WAS a proud employee of the Taco Bell KFC hybrid store until 8/16/2018 when I resigned from my position as a food preparation associate because of verbal abuse from my boss. I am complaining today due to communication within the workplace that was established that was inappropriate and other problems that I will list as follows. My boss, Mrs. [name removed] who is the manager of the store, abuses her position as a manager as follows:

1.) HARASSMENT: [name removed] harasses her employees by constant belittlement on their work, including when someone like me asks a question, and using profanity to assign tasks. Specifically she has made these exact remarks: "Why are you asking me? See that girl over there? Her name is Aurelia and she is a manager too, ask her to clock in." These kinds of remarks not only are disrespectful, but they are hurtful and this is the first reason why I left. profanity used: [censored]

2.) BEING TAKEN ADVANTAGE OF: As an individual, I feel that I was taken advantage of within the workplace by [name removed] . I feel this way because I was assigned a SERIES of rather large responsibilities at once as an individual. There have been various times when I have had to work a 14 hour shift. Only being granted a 30 minute break. Along with this I am assigned with Dish, Lobby, Drive Thru, and Front Register all at the same time. Again, this is the second reason why I left, I do not like being taken advantage of.

3.) FEELINGS OF INCOMPETENCE: Every day I come to work, I try my best and give it 105%. I demonstrate this by not only taking care of my duties, but also helping my coworkers when the time is available. as an employee, I am NEVER on my phone and always take full responsibility for my actions. Despite my hard efforts, [name removed] uses VERBAL ABUSE as her primary way of making me feel incompetent. She does this by acting annoyed when talked to, and having sassy remarks for IMMACULATE customer service.

After receiving my paycheck today from my boss with snappy remarks regarding what time I had to come in to receive my check, I did not feel that I was being treated adequately to come into work without belittlement, and harassment. Due to me not coming into work, we had an altercation over telephone regarding my two weeks notice voicemail and me not coming in, where [name removed] advised me that I come into work today to work, or forfeit my position as a food preparation associate. Of course, feeling taken advantage of, harassed, and belittled I strongly advised her that I was not going into work.

I strongly advise that you ask insight from all of the current employees at this KFC Taco Bell franchise, as there are others in the workplace being verbally abused and taken advantage of.

Location of store: 6113 Hickory Flat Hwy, Canton Georgia 30114

My name: [removed]
Cell phone: [protected]

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T
2:07 pm EDT

Taco Bell unethical behavior, bullied and threatened that they would call the police while I was complaining to a mgr

I was at the taco bell on 72nd a pecos in Westminster co 80030 ph [protected]. It took 40 minutes after entering the drive through to reach the speaker. There was no way to exit the line without jumping a median. We ordered a box of tacos and were then told it would be another 20 minutes. I balked a bit then but said the the cashier...well I couldnt exit even if I wanted to. When we reached the window, I asked for a manager to complain without raising my voice. I asked for the corporate office phone number and the manager on duties name. She refused to give me that info. Said she did not know the store number. I paid for the tacos. I had three children with me under the age of 12. The manager said..Wait Im calling my manager. She then proceeded to tell me to get out of her line and that she was calling the police. I said well we already paid for the tacos. They refunded me. Half of me wanted to wait for the police. But with my niece in the car and It was 10 pm. We simply quietly left. After I got all freaked out once I got home. Since when do they call the police on a customer with a complaint of fast food taking an hour. I was about to run out of gas. It was ridiculous and actually scared me.
I was offered nothing for my troubles. When my niece called once we got home to see why the line was so long, she was informed it was because of a crazy lady who held up the line wanting corporate offices phone number. Like that would hold up the line. The date we were there was August 5th 2018 it was 10 pm. So it was not dinner hours The manager on duty who said she was calling the police on a woman with three children was Kianna. We would've been happy to have been offered some free drink. Telling a person you are calling the POLICE? That is totally unacceptable. She should be fired.
She should never have been put in any management position with her terrible attitude towards the customers. They blamed it on the lobby being busy. There were a total of three people in the lobby and zero patrons at the counter.

I would be happy if you pulled your video tape from that store at that time to see how your valued customers are being treated at that location.
Not only will we never go to your chain again, but we will tell our friends and relatives of our experience.

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D
9:27 am EDT

Taco Bell quality of food for the price

I like Taco Bell please don't get me wrong but all I can say is look at the pictures I sent. Ordered a Quesadilla that looks like a flour tortilla folded over. This is upsetting. I except the same portion quantity from every location I go to. But this was beyond me not saying something.

Thank you for your time Sergeant First Class Darryl Fernandez U.S. Army
[protected]@gmail.com

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B
8:00 pm EDT

Taco Bell tacos are too small and low in calories.

The soft tacos are cheap but too low in calories so I must buy nearly 10 of them in order to feel like I have had a full meal. Also it is cheap but I must return for 10 more tacos when ends up making these soft tacos not so cheat after all.

I propose that Taco Bell either reduces the prices or adds more meat to each taco.
They are becoming Taco Mart or Wal-Bell or some mix.

Thank you ladies and Seniors.

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Update by Bobby Bunkersafe
Aug 15, 2018 8:10 pm EDT

The soft tacos are cheap but too low in calories so I must buy nearly 10 of them in order to feel like I have had a full meal. Also it is cheap but I must return for 10 more tacos WHICH ends up making these soft tacos not so CHEAP after all.

I propose that Taco Bell either reduces the prices or adds more ITEMS TO THE TACOS BUT DOES NOT DISCLOSE THE CONTENTS TO THE PUBLIC UNLESS ORDERED BY FEDERAL LAW.

I WOULD RENAME THE PLACE "CAMPYBOLACTOR FACTOR"
OR PERHAPS "ECOLI 4THESTRAIGHTGUY"

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T
11:30 pm EDT

Taco Bell unsanitary employees.

I placed an order about 15 until closing. I understand they could have been upset. However they prepared 3 tacos and a soda. It took long enough for me to think they were making it fresh. I hear a lot of laughing in the store as I am sitting in my car. I had a bad feeling about it. I get my food go to work and find a wet dirty rag on top of everything.

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7:51 pm EDT
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Taco Bell cashier service

Went to place my order and the cashier was to lazy to take off his gloves so he tried to place my order using his elbows. After I told him how unprofessional he was. And that is not how you represent the company you work for. He still messed up my order. So while waiting for my order all he did the whole time was stare at me. Making me feel uncomfortable. I got my food and sat down to eat he still kept staring at me. I couldn't even enjoy my meal

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K
8:03 pm EDT

Taco Bell service in general

The manager and cashier refused to provide service and asked us to go make the drive thru line again because she thought we were talking to each other in the car and we asked for coke as in Coca Cola and the cashier a male said go to another Taco Bell I won't take your order here. Extremely nasty attitude I do not know how you can have that staff that talks to customers with such disrespect and refuses service something illegal. I would like to have them fired. The lady had blond hair she was in her mid 40's and the male was mid 20's nasty and rude.

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1:35 am EDT

Taco Bell food, drink, and service horrible

The food was thrown together sloppyly and looked horrible on top of that taste as bad as it looked and we were qiven horrible filter water instead of fruit punch drinks guessing they were running out, could taste strong syrup and filter like needed to be changed to brand new drink filter, on top of that rude service on this horrible night of leaving the hospital with my daughter trying to grab an bite to eat to cheer her up before home this experience was TERRIBLE and I love taco bell but this location in fact none will see my face ever again not worth the money if this is how child&I will be cheated and or taken advantage of any longer.

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12:24 am EDT

Taco Bell chicken quesadilla

My name is Joe. I ordered a chicken quesadilla with extra sauce, through the drive through at about 11:45pm on Sunday Aug. 12 2018. Was given almost no chicken, cheese or sauce.. They also weren't very busy. One car in front of me, one behind.
(This is a recurring thing at this Taco Bell, even with other items.)
It will be nice the day I can visit my local Taco Bell without worries of being cheated of my money and given quality food.
Please see attached photo.

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J
9:33 pm EDT

Taco Bell worst service and took 3 days to replace meal

Boy at regsiter named andrew made crude sexual comments to woman ahead of me in line and then proceeded to talk to me and everyone else in restaurant as though they were a burden to him. I was there to pick up a replacement meal from 3 days prior and after waiting for 15 minutes they advised me they forgot the fryer was not on and it would be another 5 minutes before I would recieve my meal that id already attempted to get twice before. The lady wrote my name down 3 days prior when is called to tell them my food was cold and incorrect. The first time they said the fryer had broke so I told them id come back the following day. I did so and this is when the rude kid at the register tried to claim my name hadnt been written down until two ladies walked up and recongized I was the same woman whose name they had wrote down. They were behind on orders and all talking very crudely to each other. They said they would get my order ready and that is when I waited for at least 15 min just to be told they forgot the fryer. I feel I should be compensated for my time and discomfort that Andrew caused. I dont even want to go back tomorrow to try again to get my meal. Please make this right!

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Taco Bell contacts

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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