Taco Bell review: online order

Placed an online order to be picked up at 7:45. My husband showed up there at 8:00 to pick up the order and it is still not ready. It is 8:10 now. What's the point in changing the pick up time to when is convenient for me when it is not ready when it says it will be? I am very upset. It would probably been faster if I had went through the drive thru. The whole reason I downloaded the app was for that reason. This is the second order I have placed with the app and it has not been even close to ready when we arrive. The store is not busy at all right now. There is no excuse for this.

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