Taco Bell
reviews and complaints

On 12-11-18 me and a co-worker visited the Taco Bell in Muscle Shoals Alabama. We entered the restaurant to order our lunch. There was no one at the cash register. A lady was standing behind the counter and said she wasn't trained to operate the register. She turned to another young lady and ask her to come take our order. In response the lady said she didn't want to. At this time I asked for a manager. I was told she walked that way. After 10 minutes we left. Not good business.

Ordered online. 2 dorito shell taco supreme. 2 rolled chicken 2 pk
1 large Sierra Mist. Bill totaled $9.80
Paid with credit card.
Went to pick up... no Dorito shells... I asked for plain instead. Was supposed to be supreme and they were not. The Sierra Mist had no syrup or carbonation, had to be thrown away. No change was made to my bill because of the difference in order. Very disappointed. Taco Bell is right across from where I work, we go there a lot.

Went in to order, went fine.
Got home and realized 6 things were missing!
4 orders of cheese nachos, and 2 cheese roll-ups.
I go back with my receipt and tell them what was missing.
I received four bags of cold chips and a few things of cheese along with two cheese roll-ups.

I paid 6 dollars 4 little bags of cold chips, needless to say, I'm not happy

While waiting for food at Taco Bell on Dewey in Greece NY, I observed very unsanitary work area...overflowing garbage with garbage and food all over the floor while they worked and walked around in it. This is disgusting and I couldn't believe they were allowed to work and serve people food like this. This has really made me not want to eat food from there. Please adress this sanitation issue. Thank you, Deonna Salter [protected]@gmail.com

I thought Taco Bell would have good mexican food but I found not so I ordered a calupa the crust tasted like flour I ordered a taco salad & though the presentation was nice the rice at bottom was so soggy it made the basket soggy usually the chilli is soup like this hamburger came in lumps & was dry as anything and no beans the salad was lymped Wendys has a better taco salad anyday with the best chlli served separately I was very disapointed @ Reservoir Av Cranston RI Victoria Paliotta [protected]@aol.com

I went to Taco Bell on Page Ave. in Overland Mo at approximately 4 PM today December 1, 2018. As I got to the window to get my food, the girl dropped it on the ground between the building and my truck. They came out picked up the bag took the bag inside, stuffed all the broken tacos into new shells and served them to me. That is ridiculous! I feel like this is not only unsanitary, but rude! Is this the way you want your company represented?

For starters, I am not a complainer! But I feel I needed to say something. I was going to go through the drive-through but decided to go in instead because the line was long . The woman who served me was very nice and friendly! I ordered my food, and after a short wait she brought it to me. I ordered two beef burritos and a soft taco. I was already on the highway when I noticed that number 1, the beef burritos were bean burritos, and 2, they were very, very cold. I was very disappointed and had to stop somewhere else for food.. The woman who waited on me was wearing a different colored shirt, so I am thinking she was the manager. But also noticed she was on the phone talking and laughing the whole time, but nevertheless friendly to me... thank you for taking the time to listen to me.

Bob

I ordered a gift card online from Taco Bell and tried to inquire if it had been mailed or what was going on. I called several different numbers only to get the run around. I also sent some emails and never got a response. This is horrible service and I will never order from this company again. Now I have to try to get my money back. This company needs to serve the customers better.

I visited the Taco Bell in Mt. Pleasant, Texas on Saturday, November 24, 2018 at 9:05 PM.
The girl (no name tag) taking our order at the counter kept her pinky finger in her mouth the entire time she was taking our order with the exception of when she mumbled words to us.
I am 57 years old with a slight hearing issue and I could barely understand her words, my husband had to tell me what she was saying. The whole time, she stood quietly with her finger in her mouth.

Something about seeing an employee with her finger in her mouth, just made the entire experience unappetizing. I did watch carefully and she only picked up the bag that my food was in, however, this issue should be corrected before the Health Department makes an unexpected visit.

I have sent the communication below to the CEO. No matter how good of a CEO he is I expect him to be completely unable to fix the CoastalTacoBell operation. It is in my estimation abysmal.
I have the good fortune to eat at Taco Bell in the Boston area 3-4 times per week.
I tried to go to the Taco Bell near Tequesta. I am incapable of describing how poor the food was, the place was a mess and the people were unsupervised.

I am in shock that the person who has responsibility for this excuse of a resteraunt still has a job.

I managed high tech sales professionals for 30 years. If they demonstrated this lack of customer quality their tenure would have been brief, very brief with me.

I went to taco bell bought 2 chalupa boxes 2 5 layer burritos 10 cheesey bean burritos
. We.got. Home and found foreign objects a peice of plastic in my 1 year olds burrito..omg r u freaking joking..
It was like the plastic underneath a condiments bottle cap the one you have to peel off.well someone left half of it in my sons burrito b.s..
I have called customer services 5 times I was told I would receive a call back everytime but no call back yet I would like a refund and a gift card for the 25 dollars I spent.. 25 on each if my son would have swallowed it i would be suing .. Obviously no one gives a [censored].. They can't even call back..

This is the third time my order is wrong and doesn't matter what taco bell I go too. I ordered three taco supreme with extra beef and paid for it I got home and saw they just gave me three regular tacos no tomatoes, no sour cream this is the third time it happened to me and not only that my husband ordered 2 five layer burritos, and ended up with 2 bean burritos I stopped eating at taco bell for awhile and decided to give it one more try and now I just give up never again will I eat there I'm very disappointed.

Tacobell in seekonk is the worst tacobell I have ever met. Managers have attitudes and constantly are rude to me and the customers. Food is never right. Never safe at tacobell because managers wanna threaten me to beat me. No one deserves a job here! This needs to stop. It's suppose to be "team work make the dream work" I love tacobell but there needs to make change or something done. Besides the fact that the main boss is Matt! Which is great but has a horrible team. It's not happiness, it's distance and disclosure and shock because I'd never think it would be this bad.

I haven't been to one of your stores for some time and probably won't visit one again. Re: I ordered 4 soft shells for my wife and i took them home and it looked like i ordered 4 lattice tacos if there was a table spoon and a half of meat in there i would be surprised, the one reason I stopped there was i was getting gas next door west so i went there instead of going about 4 blocks west to taco johns, by bad

*Re: Taco Bell- Daly City, CA, 7255- Mission St, 94014
*Time of incident; appox .7:15pm
* Staffing- 2 men apparently order takers, one of which was the manager Frank or Mark was his name, (6'3" tall 325#)...3 ladies cooking, 1 lady to serve the to go window, 2 ladies for the counter window.
* It seemed busy based on the typical dinner time crunch, 5 cars outside for service, I was 4th in line to place my order in the store.
* There was no apparent service at the instore counter, after 5 minutes in line waiting a lady that was cooking took off her gloves and served took orders at the register and served the guests... I was next in line.
* I recall someone speaking to her in Spanish, apparently she was told not to take any further orders.
* 6 more customers arrived behind me...I waited 5-10 minutes... during this time several customers started calling to the staff behind the counter asking for service, I did not yell or say anything as I wan next in line... we all noticed that the 2 ladies that were to cook food for the counter service were just standing there doing noting, they were ready to cook but there was no one to take our order... they showed irritation that their manager was not doing anything to service the counter, even the lady- cook that took the order at the counter prior could not do anything as she was apparently told not to do anything.
* After possibly 10 minutes the young man at the to go window came over to take my order, he input my order into the computer and I swiped my Credit Card... just as he was about to print pout the receipt, he received a call on his head phone...and he just walked away... he didn't even press send so that the ladies could start cooking my order.
* My order was taken, the order showed on the terminal, my CC was swiped, but not sent to the cooks.
* Other customers started yelling to the back counter staff calling for the manager... Apparently the manager Frank or Mark was his name cam to the counter, he said they are experiencing some difficulties and then walked away, he did not explain to me or the customers what the problem was, he just walked away.
*After waiting for appox. 3 minutes I called out to the behind the counter staff, I asked for the manager to simply push the send button, so that the ladies could start cooking my order, he simply looked at me, waved me off and continued working at the to-go window with the young man.
* By this time several customers left in the store, I was still waiting, and then the young man came out and started locking the doors of the store, so that no one could enter... I asked the young man to push send on my order and he said his manger said he could not send the order.
* I called the Daly City Police at this point, they arrived and I explained to them the situation, all I wanted was my order filled that was in the computer, and Frank/ Mark the manager very nonchalantly said to me, did you receive a receipt?... I said to him why didn't he explain that to me earlier, why did you lock the doors on the customers... he apparently did not care.
* I didn't do any thing wrong except place my order and he never explained to me what happened to my order or apologized.
* This person cannot handle this job or make any decisions.
* I have a extensive F&B background, and this team is not curing cancer.
* There should be 1 person taking orders in the front, and 1 person taking orders in the To-go window, 1 person cooking for the to go window and the other side of the cooking line 2 persons cooking for the to-go counter... 1 manager to jump in between the to go station, delegate to the counter cook to jump over to support the to-go cook . and or just work all around... I absolutely understand the system.
* You lost customers and revenue for the night and for many nights to come... and the Brand recognition has been scarred again and continues to spread.
* Frank / Mark the manager should be removed from his position.. stop the bleeding now