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T-Mobile USAbilling overcharge

My cell phone # [protected]. T-Mobile charged me twice on the first month on 5/30 & 6/1. Since then, they have auto drafted on 7/1, 8/1, 9/1, 10/1. Each month, I have asked for credit to be applied to next month or a refund. They have done nothing. I just want a refund check of $77.18.
Also, my online account does not work. The phone number cannot link to my name nor my email address of [protected]@gmail.com.
They promise to fix it but nothing happens. Please help.

Pe
Oct 08, 2019

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