CB Telecommunications T-Mobile USA Complaints #2-21

T-Mobile USA review: Service plan change

polytalk3 of US

Aug 27, 2026 9:05 pm UTC

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tmobile retired magenta 55 plan and did not tell me. what they did do was up my magenta bill plan from 60 to 90 a month when i went from two phones to one. they could have told me about plan changes then so i could know my options with the new plans. i got new iphone with a new better cheaper plan w/tradein. my bill went up not down. i could have avoided the higher cost by leeping my iphone 16 and leaving the 17 and just getting a essentials 55 plan at 45/month. tmobile is practicing deception with senoirs by not disclosing options to us. they keep us toered up with plans that we dont need while not telling us about our lower cost options. this is happening to me online, tlife app, and on the phone. been on the phone with someone who say they are supervisors to correct issues. not getting anywhere. all i know is i lost my iPhone 16. got a higher bill with a iPhone 17. shame on you t-mobile. these are the so called supervisors on the phone i have spoken with Faith id# 131603 and now with Jonna id# 651387. i'm letting jonna update me so i can get my rebate for my iPhone 16 trade in.

Claimed loss: i was believing i would get a lower monthly rate with the changes or my trade in back. didn't happen.

Desired outcome: i was believing i would get a lower monthly rate with the changes or my trade in back. didn't happen.

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611

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+1 (844) 840-6518

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+1 (877) 453-1304

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+1 (866) 965-0526

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+1 (734) 733-8020

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+1 (502) 251-9954

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