Date:04/03/2026
Account #:
MSISDN:
EC ID: [protected]
[protected]
[protected]
tmus://webview?url=https://www.t-mobile.com/responsibility/legal/scam-shield-app-terms-of-use
Signature: Veyra Martinez Date:
Acount Holder: Veyra Amarilys Martinez
There were fees and services that I was not able to access in their telecommunication to third party vendors. I have paid for services including, shield protection, wifi-calling- SMS, RCS that I am not given access to including a breach I became aware. Security event stated 04/03/2026
I have reached customer service (611) and three local retailers all saying the same thing "We just provide the service" when I have paid over 1,00 dollars for fees and services that incurred over time. I am flabbergasted by the level of security protocol by this telecom provider service and feel its unjust especially when it involves personal and confidential matters. Also, i never consented to receive an VPN that somehow was automatically instilled on my device. I am utterly disappointed by the T-mobile's value, mission, and agenda to deliver service to people that are only applicable in certain department of field of service. So, what does that say about the rest of the authorized users that do NOT get the same level of service provided when paying 3-45x the service, equipment, installation, head stead plus TAX!
Claimed loss: service, date breach, lack of customer support,
Desired outcome: fix it.
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