CB Telecommunications T-Mobile USA Complaints #2-21

T-Mobile USA review: Promotion not recieved, cost of monthly plan more than I was told.

DeAnn Huffman of US

Jul 30, 2026 11:25 pm UTC

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5.6.26 Went to Waverly IA store to change from US Cell to T Mobile due to merger. There was a promotion if I paid off my phone & sold it to them, I still have not received anything. To make it worse the monthly cost is higher than I was told. I have been back to the store 4 times & called customer service 2 times, with no results. It has been in process for 4 months. No person wants to take responsibility & follow up to satisfy the customer. I want out of the contract & will find a carrier I can count on. I've already given TMobile more money than I expected. Being a single line, elderly person they are not kind or helpful.

Claimed loss: I have spent numerous hours in the store & on the phone trying to resolve these issues. I never received the promotional funds, & my monthly bill is higher than expected.

Desired outcome: I want to leave T Mobile, terminate the contract & they can have the phone back as long as I have no further charges. The very least I expect the promotional funds & billing adjusted.

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T-Mobile USA Contacts

T-Mobile USA phone numbers

611

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From T-Mobile Phone

+1 (844) 840-6518

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Customer Service

+1 (844) 428-9675

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Business

+1 (505) 998-3793

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International

+1 (877) 453-1304

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Payments

+1 (866) 965-0526

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+1 (734) 733-8020

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+1 (502) 251-9954

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T-Mobile USA emails

info@t-mobile.com

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T-Mobile USA address

12920 SE 38th St., Bellevue, New York, 98006-1350, United States

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