T-Mobile USA review: Billing & fees

This morning 10/1/2026 we found out our bill had not been paid. We have auto-pay set up, which is why we were confused. My husband manages the account, so he has been dealing with them for over an hour. They are claiming that he cancelled our auto-pay. He never cancelled auto-pay, he cancelled our cell lines for OUR WATCHES, we have 3 other lines (our cell phones and my husband's iPad). T-Mobile is trying to now extort us for $60 which is $20 per line, which is outrageous considering this was a glitch in their system for cancelling our auto-pay, and the research I have been doing told me to file complaints over this. The $60 fee feels like extortion, especially since this is their fault. We have never had an issue like this before, and they are trying to blame us for their mistake. We plan to leave them for another cell company sooner than later because of this, it is completely unfair for this to be happening when it was a mistake with their system. We want to be refunded our $60 for their mistake, if they give my husband no choice but to pay it which seems like it will happen because they are not taking accountability for their system's mistake.
i would also like to add that my apple watch can't have cellular, and I believe we had been paying for cellular for years on it. I tried setting it up once and it is not supported, I do not know the amount that is, but it could easily be hundreds since I have had this watch for 4 ish years. We want financial restitution for that as well and if my husband's watch also does not allow for cellular. Hence the reason we cancelled the lines for the watches.