T-Mobile USA review: Unfair charges

Hi Narisha,

I am writing to report a serious issue with my recent phone order and the customer service I received.

I was sent a Samsung Galaxy A17 with only a small cable and no wall charger. Because I could not charge the device, I had to purchase a proper charger out of pocket. When I contacted T-Mobile, I was told the company would not reimburse me for the charger.

After finally receiving the charger yesterday, I attempted to set up the phone. I was unable to do so because my iPhone SIM card is not compatible with the Samsung device. When I called customer service for help, I was treated with disregard and a lack of care. I was then told I would be charged to return the phone, even though the issues were caused by T-Mobile’s own errors.

This situation is unacceptable. I am requesting:
- Reimbursement for the charger I had to purchase
- A return label with no fees
- Proper resolution for the inconvenience caused

Thank you for your attention to this matter.