T-Mobile USA review: T‑Mobile service outage on July 27, 2026

Dear T‑Mobile Customer Support,

On July 27, 2026, beginning around 4:00 PM, I experienced a complete service outage that lasted for several hours. During this time, my phone displayed “SOS only,” and I was unable to make or receive calls or text messages. This outage caused me to miss an important job call, resulting in a significant inconvenience.

I contacted your customer service team to report the issue and explain the impact it had on me. Unfortunately, I was only offered a $5 credit, which I find insulting given the severity of the disruption and the professional opportunity I lost.

I have been a loyal T‑Mobile customer since 2015, and this level of support does not reflect the value I expect from your company. I request that this matter be escalated to a supervisor or the appropriate department for review and that a more appropriate resolution and compensation be provided.

Sincerely,
Karla