CB Telecommunications T-Mobile USA Complaints #2-21

T-Mobile USA review: T‑Mobile service outage on July 27, 2026

Karla Villegas of US

Jul 29, 2026 12:32 pm UTC

Verified customer

Featured review

Dear T‑Mobile Customer Support,

On July 27, 2026, beginning around 4:00 PM, I experienced a complete service outage that lasted for several hours. During this time, my phone displayed “SOS only,” and I was unable to make or receive calls or text messages. This outage caused me to miss an important job call, resulting in a significant inconvenience.

I contacted your customer service team to report the issue and explain the impact it had on me. Unfortunately, I was only offered a $5 credit, which I find insulting given the severity of the disruption and the professional opportunity I lost.

I have been a loyal T‑Mobile customer since 2015, and this level of support does not reflect the value I expect from your company. I request that this matter be escalated to a supervisor or the appropriate department for review and that a more appropriate resolution and compensation be provided.

Sincerely,
Karla

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T-Mobile USA Contacts

T-Mobile USA phone numbers

611

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From T-Mobile Phone

+1 (844) 840-6518

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Customer Service

+1 (844) 428-9675

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Business

+1 (505) 998-3793

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International

+1 (877) 453-1304

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Payments

+1 (866) 965-0526

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+1 (734) 733-8020

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+1 (502) 251-9954

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T-Mobile USA emails

info@t-mobile.com

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Support

T-Mobile USA address

12920 SE 38th St., Bellevue, New York, 98006-1350, United States

T-Mobile USA social media
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