CB Telecommunications T-Mobile USA Complaints #2-21

T-Mobile USA review: No common sense company

samsackllah@aol.com of US

Aug 03, 2026 12:18 am UTC

Verified customer

Featured review

I am long time customer, recently my phone got ran over by a truck, i tried to log in to assuance tmobile to get a replacement, it was turned down t mobile said i have no insurance, after review an 4 hours calling finally came up that the phone nr, that was transmitted to them was wrong everything else right type of phone. I spend 4 hours with assurance they said they put another request for a damaged phone, they lied no such thing, i tried to get into my account with tmobile but i forgot the password, i tried to say forgot password but there was only one choice send a code to my phone, for two days and 12 hours , i could get no where with tmobile or assurance due to this sending a 6 nr text to my phone. which can not happen, i explained the to t mobile and assurant, to no avail they are all incompetent. finally i got a genius, he told me to go to a factory t mobile store to get my pin nr reset. because no matter what anybody would try there is no access without a pin nr. 18 hours later i am going to research new company after 18 years and 4 lines with them, now they say i have no insurance, wiitch i pay directly from my bank account.
if i can't get anywhere tomorrow monday, i will have a new company, t mobile use to be good but their customer svc, people are mostly idiotic robots.

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T-Mobile USA Contacts

T-Mobile USA phone numbers

611

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100%
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From T-Mobile Phone

+1 (844) 840-6518

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Customer Service

+1 (844) 428-9675

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Business

+1 (505) 998-3793

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International

+1 (877) 453-1304

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Payments

+1 (866) 965-0526

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+1 (734) 733-8020

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+1 (502) 251-9954

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T-Mobile USA emails

info@t-mobile.com

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Support

T-Mobile USA address

12920 SE 38th St., Bellevue, New York, 98006-1350, United States

T-Mobile USA social media
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Aug 03, 2026
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