CB Telecommunications T-Mobile USA Complaints #2-21

T-Mobile USA review: Never ever go with t-mobile

Pamela Greisen of US

Sep 15, 2026 4:02 am UTC

Verified customer

Featured review

I tried to get my husband a new phone for his birthday. Worst experience I have ever had. I couldn't order a new phone "unless I went thru the app". I switched services to one that I could get him a new phone that actually provided customer service. I switched my line first to make sure the process would be seamless. WHAT A MISTAKE! I could no longer get a transfer pin from T-Mobile due to that. I could no longer access my account and they could no longer authenticate me. Hours and hours on the phone, no one able to transfer me to a manager, and even on my 8th call speaking to a manager, no one could help. This company is useless for customer service and caused me so much stress and agony with what I thought would be a simple birthday gift. PLEASE... unless you choose to self-service thru an app with ZERO customer service, NEVER chose T-Mobile. They are useless.

Recommendation: NO!!!

Unable to leave them after they took over from US Cellular. They are trying to force me to go into a store to get a transfer pin because they are unable to authenticate me after being with US Cellular for over 10 years. Hours and hours and hours on the phone, even speaking to a manager. ZERO customer service. You must travel miles and miles to go to a store or the only customer service you get is THRU THE APP which also wouldn't work. ZERO customer service. ZERO! 100% frustration. Never, ever, ever go to T-Mobile.

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T-Mobile USA Contacts

T-Mobile USA phone numbers

611

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100%
Confidence score

From T-Mobile Phone

+1 (844) 840-6518

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Customer Service

+1 (844) 428-9675

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Business

+1 (505) 998-3793

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International

+1 (877) 453-1304

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Payments

+1 (866) 965-0526

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+1 (734) 733-8020

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+1 (502) 251-9954

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More phone numbers

T-Mobile USA emails

info@t-mobile.com

100%
Confidence score: 100%

Support

T-Mobile USA address

12920 SE 38th St., Bellevue, New York, 98006-1350, United States

T-Mobile USA social media
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Sep 15, 2026
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