CB Telecommunications T-Mobile USA Complaints #2-21

T-Mobile USA review: Long wait and terrible technical support

b Barn of US

Sep 12, 2026 9:34 pm UTC

Verified customer

Featured review

Waited for tech support for 30 plus minutes and then I told them three times that I had a screen lock and need help. They transferred me finally to tech support. They kept asking for the code that went to my phone. I told them I can't access my phone to get the code. This went on several times and i said can you send it to my email and maybe I can give it to you. They transferred me again and then it became a dropped call. Called back they said to go to the San Bruno, CA store for this type of tech help. Had to wait until the following day and went to the San Bruno Store. The clerk told me I can't help you with this and you'll have to go to Best Buy and see their Techs. Thank you very much. Don't buy your phone through Team Mobile. Go somewhere else.

Recommendation: Go somewhere else to buy your phone and make sure they have qualified personnel and is somewhat freindly to talk to.

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T-Mobile USA Contacts

T-Mobile USA phone numbers

611

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100%
Confidence score

From T-Mobile Phone

+1 (844) 840-6518

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Customer Service

+1 (844) 428-9675

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Business

+1 (505) 998-3793

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International

+1 (877) 453-1304

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Payments

+1 (866) 965-0526

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+1 (734) 733-8020

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+1 (502) 251-9954

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More phone numbers

T-Mobile USA emails

info@t-mobile.com

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Confidence score: 100%

Support

T-Mobile USA address

12920 SE 38th St., Bellevue, New York, 98006-1350, United States

T-Mobile USA social media
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Oct 31, 2026
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