T-Mobile USA review: Home/rv internet service

• Started using T-Mobile Internet in our RV in 2022
• Last year while in Marysvale, UT started having issues with 2022 unit which was replaced by T-Mobile in Richfield, UT
o Performance improved, however could not stream. I believe issues were due to the fires.
• Do not use at home due to poor quality of service in Mesquite
• Started using June 1st in Ely, NV through July 30 no issues
• Stayed July 30 and 31st in Beaver, UT – no issues
• August 1st moved to Bryce Pines RV Park in UT, at first no problems.
• We started losing internet connection after about a week. The unit would come up but there was no internet connection.
o I began calling technical services and Ms. AI for assistance.
o I was told that my unit could only be used at my residence and that I needed to get a new unit set up with an “Away” plan. The Away plan is 4 times what we have been paying.
• We drove from Bryce Pines to Cedar City, UT the closet T-Mobile (1.5 hours away)
o We were told that our option was to purchase a new unit with the Away Plan
o For some reason we had to keep the old unit as a backup…… (still do not understand this)
o We signed the paperwork for the updates and drove back to Bryce Pines
• The unit did not function any better AT ALL.
o Numerous calls were made to Tech Support and Ms. AI.
 Once I was told that there was a tower issue but no information on when it would be fixed.
 I was told that through the app I would be notified of a response to my inquiries
• This NEVER happened
 We were booting up 20 to 30 times a day to try and watch SOME TV and to allow me to work. I am the Treasurer for a non-profit group and needed access to the internet.
 All of a sudden, everything started to work….. miracle?
• September 1st we moved to Cedar City, UT – no issues with the unit
• September 9th we came back to Mesquite
o The unit boots itself off. Sometimes it will come back up, other times it will not..
o I am returning both units. The cost is outrageous for the service provided. We are researching other options for our RV internet. At that time, we will decide on keeping our phone service, or switching to another carrier.
T-Mobile did not provide any feedback as promised through the app on our situation and therefore, poor Customer Service. Both lines for Internet have been cancelled. One unit returned the same day. One unit for a reason no one could explain could not be returned I am supposed to receive information on how to return. When I called Customer Care as suggested by the T-Mobile store, I found out that the RMA had not been input……. That I would continue to be charged through November for units that cannot be used….. I will be visiting Verizon next week.