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On September 20, 2023, Customs NW Remodeling sent me a link for Synchrony Bank to apply for a loan. The loan in my husband's name was denied due to the applicant being DECEASED. The denial email was received on September 25, 2023. My husband is NOT dead. My concern is that having this "out there" may cause us problems in the future. I contacted our bank, Custom NW Remodeling, our credit report, Social Security and all three Credit Bureaus.
All of them had my husband as ALIVE with good credit. It is not the denial of the loan but the reason for the denial as DECEASED that is troubling. I then tried calling Synchrony several times talking to reps from all over the world, many of whom were hard to understand and the all the calls were disconnected by them.
I used several recommended numbers and finally talked to someone in Ohio who said the Credit Bureau denied the credit. That is FALSE.
When I said this, I was transferred to someone else and after several minutes the call was disconnected again by Synchrony Bank.
If they don't want to okay the loan, fine; just tell us why the credit was denied. Don't lie about it by saying the applicant is DEAD and blame someone else for listing that reason.
The DECEASED label may cause us trouble in the future and I need to know WHO determined my husband was DEAD. This is NOT acceptable business practice AND DEFINITELY THE BANK'S CUSTOMER SERVICE IS WHAT'S DEAD. Listing someone as dead may ruin an individual's financial/insurance/health future to care for self.
THIS NEEDS TO BE RESOLVED QUICKLY AND SYNCHRONY BANK NEEDS TO BE RESPONSIBLE FOR THE MISINFORMATION and remove it from the data base.
Desired outcome: Having my husband listed as DECEASED needs to be corrected and deleted from our background check. Synchrony Bank needs to prove to us that this action has been completed.
