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My 81-year-old mother was harassed into giving personal information to open a credit line at Ramon's Jewelers while walking in the Westfield Mall in Culver City. They persisted and she gave in. Now she has a $3500 bill with a threat of it growing to $11, 400 if the charge is not paid to Synchrony Bank.
The complaint has been investigated and resolved to the customer’s satisfaction.
I use a third party provider to monitor my credit and balances on my account. Synchrony is the only bank that does not allow this provider access to my account. When I contacted their customer service, this is the response I received: "At this time, we do not provide access to Synchrony Bank account(s) via these third-party tools. Please know that protecting any personal information provided to us is one of our primary objectives, and we continue to work closely with these third-party service providers to ensure they meet data security standards and are fully compliant with regulatory requirements before enabling these sites to access your account details."
I have accounts with four of the top ten largest market share credit card issuers. They sync fine with my credit monitor company. Synchrony is a farce if they think that their standards are any higher than the other companies that hold 98.7% of the market share.
And when presented with my issue, their customer service instructed me to send a fax or a letter. They refused to direct a manager speak to me. Lowes should sever all business ties with this company.