Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Airlines and Air Travel Swiss International Air Lines Two tickets that I did not use
Swiss International Air Lines

Swiss International Air Lines review: Two tickets that I did not use

J
Author of the review
12:47 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

7-5-24

To: Who Concern

Swiss International Airlines

Customer Services

On 3-16-24 I bought two tickets through the RISATRAVEL Travel Agency (Booking Ref. 37IRIM) to travel to Vienna;

28 April, Miami-Zurich (Flight LX 067)

29 April, Zurich-Vienna (Flight LX 3554)

A few minutes after Flight LX 067 took off, we smelled a smell of smoke in the cabin that alarmed everyone inside the plane and made the captain of the plane make the right decision to return to Miami Airport. When we landed we had to collect our suitcases and go to the Swiss counter, where they got us a flight to Madrid with AIREUROPA, we then had to go to the AIREUROPA Counter where they gave us only the Bording Pass for a flight to Madrid and they told us “that they could not give us the BOARDING PASS for the continuous flight to Vienna, that when we arrived in Madrid we had to collect our suitcases and look for the IBERIA Counter to arrange another flight to Vienna”. Faced with this new inconvenience and the possibility of not arriving in Vienna in time to join an excursion through three countries that we had already paid for with the EUROPAMUNDO agency, and that began its journey in that city on April 30 early in the morning, our daughter reserved and pay IBERIA (458.40 USD) for two Madrid-Vienna tickets. When we arrived in Madrid, we had to look for our suitcases again and go to the IBERIA Counter in another terminal for which we had to board a bus, there they gave us our BOARDING PASS for a Madrid-Vienna flight (the one our daughter had paid for), arriving then to Vienna instead of 12 at 7 pm (7 hours later).

Although I consider that we should receive a formal apology and some benefit from Swiss International Air Lines for the inconvenience and delays caused by the return of flight LX 067 to the Miami airport, I hope to receive the refund of what was paid by both of us. tickets on Flight LX 3554.

On 5-13-24, I sent a Request by Refund for both tickets, and a month and half after I have not received any answer.

After that, I sent to New York Office a new claim about this, and silent by answer,

What happened with my claim? Non one going to give me at least a satisfactory answer?

Mr. Roberto Rebollar Crucet

120 NW 87th Ave, Apt F105 Miami FL 33172

Cell Phone, [protected]

Email:[protected]@yahoo.com

Confidential Information Hidden: This section contains confidential information visible to verified Swiss International Air Lines representatives only. If you are affiliated with Swiss International Air Lines, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Swiss International Air Lines reviews & complaints

Swiss International Air Lines - no full refund given 8
Swiss International Air Lines - they didn't honour their word
Swiss International Air Lines - racism 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Swiss International Air Lines - dreadful service, missing luggage 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Swiss International Air Lines - theft from checked in baggage 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Swiss International Air Lines - horrible service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Swiss International Air Lines - Compensation for a cancelled flight
Swiss International Air Lines - swiss airlines and customer services
Swiss International Air Lines - False info provided/refuse onboard
Swiss International Air Lines - Reservation 724-9749218420
View all Swiss International Air Lines reviews and complaints

  1. Swiss International Air Lines Contacts

  2. Swiss International Air Lines phone numbers
    +1 (189) 020-0515
    +1 (189) 020-0515
    Click up if you have successfully reached Swiss International Air Lines by calling +1 (189) 020-0515 phone number 0 0 users reported that they have successfully reached Swiss International Air Lines by calling +1 (189) 020-0515 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +1 (189) 020-0515 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +1 (189) 020-0515 phone number
    Ireland
    +1 (800) 102-5838
    +1 (800) 102-5838
    Click up if you have successfully reached Swiss International Air Lines by calling +1 (800) 102-5838 phone number 0 0 users reported that they have successfully reached Swiss International Air Lines by calling +1 (800) 102-5838 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +1 (800) 102-5838 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +1 (800) 102-5838 phone number
    India
    +1 (803) 852-6562
    +1 (803) 852-6562
    Click up if you have successfully reached Swiss International Air Lines by calling +1 (803) 852-6562 phone number 0 0 users reported that they have successfully reached Swiss International Air Lines by calling +1 (803) 852-6562 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +1 (803) 852-6562 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +1 (803) 852-6562 phone number
    Indonesia
    +41 848 700 700
    +41 848 700 700
    Click up if you have successfully reached Swiss International Air Lines by calling +41 848 700 700 phone number 4 4 users reported that they have successfully reached Swiss International Air Lines by calling +41 848 700 700 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +41 848 700 700 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +41 848 700 700 phone number
    100%
    Confidence score
    Switzerland
    +1 (877) 359-7947
    +1 (877) 359-7947
    Click up if you have successfully reached Swiss International Air Lines by calling +1 (877) 359-7947 phone number 0 0 users reported that they have successfully reached Swiss International Air Lines by calling +1 (877) 359-7947 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +1 (877) 359-7947 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +1 (877) 359-7947 phone number
    USA and Canada
    +44 345 601 0956
    +44 345 601 0956
    Click up if you have successfully reached Swiss International Air Lines by calling +44 345 601 0956 phone number 2 2 users reported that they have successfully reached Swiss International Air Lines by calling +44 345 601 0956 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +44 345 601 0956 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +44 345 601 0956 phone number
    100%
    Confidence score
    United Kingdom
    +61 130 029 0365
    +61 130 029 0365
    Click up if you have successfully reached Swiss International Air Lines by calling +61 130 029 0365 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +61 130 029 0365 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +61 130 029 0365 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +61 130 029 0365 phone number
    100%
    Confidence score
    Australia
    +64 800 945 220
    +64 800 945 220
    Click up if you have successfully reached Swiss International Air Lines by calling +64 800 945 220 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +64 800 945 220 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +64 800 945 220 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +64 800 945 220 phone number
    100%
    Confidence score
    New Zealand
    +43 810 810 840
    +43 810 810 840
    Click up if you have successfully reached Swiss International Air Lines by calling +43 810 810 840 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +43 810 810 840 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +43 810 810 840 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +43 810 810 840 phone number
    100%
    Confidence score
    Austria
    +32 78 155 319
    +32 78 155 319
    Click up if you have successfully reached Swiss International Air Lines by calling +32 78 155 319 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +32 78 155 319 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +32 78 155 319 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +32 78 155 319 phone number
    100%
    Confidence score
    Belgium
    +45 70 105 064
    +45 70 105 064
    Click up if you have successfully reached Swiss International Air Lines by calling +45 70 105 064 phone number 2 2 users reported that they have successfully reached Swiss International Air Lines by calling +45 70 105 064 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +45 70 105 064 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +45 70 105 064 phone number
    100%
    Confidence score
    Denmark
    +33 892 232 501
    +33 892 232 501
    Click up if you have successfully reached Swiss International Air Lines by calling +33 892 232 501 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +33 892 232 501 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +33 892 232 501 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +33 892 232 501 phone number
    100%
    Confidence score
    France
    +49 698 679 8000
    +49 698 679 8000
    Click up if you have successfully reached Swiss International Air Lines by calling +49 698 679 8000 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +49 698 679 8000 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +49 698 679 8000 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +49 698 679 8000 phone number
    100%
    Confidence score
    Germany
    +41 445 111 447
    +41 445 111 447
    Click up if you have successfully reached Swiss International Air Lines by calling +41 445 111 447 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +41 445 111 447 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +41 445 111 447 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +41 445 111 447 phone number
    100%
    Confidence score
    Italy
    +31 900 202 0232
    +31 900 202 0232
    Click up if you have successfully reached Swiss International Air Lines by calling +31 900 202 0232 phone number 2 2 users reported that they have successfully reached Swiss International Air Lines by calling +31 900 202 0232 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +31 900 202 0232 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +31 900 202 0232 phone number
    100%
    Confidence score
    Netherlands
    +47 81 000 012
    +47 81 000 012
    Click up if you have successfully reached Swiss International Air Lines by calling +47 81 000 012 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +47 81 000 012 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +47 81 000 012 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +47 81 000 012 phone number
    100%
    Confidence score
    Norway
    +48 225 123 921
    +48 225 123 921
    Click up if you have successfully reached Swiss International Air Lines by calling +48 225 123 921 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +48 225 123 921 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +48 225 123 921 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +48 225 123 921 phone number
    100%
    Confidence score
    Poland
    +351 808 200 487
    +351 808 200 487
    Click up if you have successfully reached Swiss International Air Lines by calling +351 808 200 487 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +351 808 200 487 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +351 808 200 487 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +351 808 200 487 phone number
    100%
    Confidence score
    Portugal
    +7 495 411 8443
    +7 495 411 8443
    Click up if you have successfully reached Swiss International Air Lines by calling +7 495 411 8443 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +7 495 411 8443 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +7 495 411 8443 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +7 495 411 8443 phone number
    100%
    Confidence score
    Russia
    +34 901 116 712
    +34 901 116 712
    Click up if you have successfully reached Swiss International Air Lines by calling +34 901 116 712 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +34 901 116 712 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +34 901 116 712 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +34 901 116 712 phone number
    100%
    Confidence score
    Spain
    +46 858 770 445
    +46 858 770 445
    Click up if you have successfully reached Swiss International Air Lines by calling +46 858 770 445 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +46 858 770 445 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +46 858 770 445 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +46 858 770 445 phone number
    100%
    Confidence score
    Sweden
    +90 212 354 9900
    +90 212 354 9900
    Click up if you have successfully reached Swiss International Air Lines by calling +90 212 354 9900 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +90 212 354 9900 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +90 212 354 9900 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +90 212 354 9900 phone number
    100%
    Confidence score
    Turkey
    +86 400 882 0880
    +86 400 882 0880
    Click up if you have successfully reached Swiss International Air Lines by calling +86 400 882 0880 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +86 400 882 0880 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +86 400 882 0880 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +86 400 882 0880 phone number
    100%
    Confidence score
    China
    +852 30 021 330
    +852 30 021 330
    Click up if you have successfully reached Swiss International Air Lines by calling +852 30 021 330 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +852 30 021 330 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +852 30 021 330 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +852 30 021 330 phone number
    100%
    Confidence score
    Hong Kong
    +81 354 056 821
    +81 354 056 821
    Click up if you have successfully reached Swiss International Air Lines by calling +81 354 056 821 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +81 354 056 821 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +81 354 056 821 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +81 354 056 821 phone number
    100%
    Confidence score
    Japan
    +60 320 531 898
    +60 320 531 898
    Click up if you have successfully reached Swiss International Air Lines by calling +60 320 531 898 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +60 320 531 898 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +60 320 531 898 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +60 320 531 898 phone number
    100%
    Confidence score
    Malaysia
    +63 26 263 760
    +63 26 263 760
    Click up if you have successfully reached Swiss International Air Lines by calling +63 26 263 760 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +63 26 263 760 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +63 26 263 760 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +63 26 263 760 phone number
    100%
    Confidence score
    Philippines
    +971 43 898 100
    +971 43 898 100
    Click up if you have successfully reached Swiss International Air Lines by calling +971 43 898 100 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +971 43 898 100 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +971 43 898 100 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +971 43 898 100 phone number
    100%
    Confidence score
    Saudi Arabia
    +65 68 232 010
    +65 68 232 010
    Click up if you have successfully reached Swiss International Air Lines by calling +65 68 232 010 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +65 68 232 010 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +65 68 232 010 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +65 68 232 010 phone number
    100%
    Confidence score
    Singapore
    +27 860 040 506
    +27 860 040 506
    Click up if you have successfully reached Swiss International Air Lines by calling +27 860 040 506 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +27 860 040 506 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +27 860 040 506 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +27 860 040 506 phone number
    100%
    Confidence score
    South Africa
    +94 112 435 403
    +94 112 435 403
    Click up if you have successfully reached Swiss International Air Lines by calling +94 112 435 403 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +94 112 435 403 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +94 112 435 403 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +94 112 435 403 phone number
    100%
    Confidence score
    Sri Lanka
    +886 223 258 861
    +886 223 258 861
    Click up if you have successfully reached Swiss International Air Lines by calling +886 223 258 861 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +886 223 258 861 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +886 223 258 861 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +886 223 258 861 phone number
    100%
    Confidence score
    Taiwan
    +66 20 566 868
    +66 20 566 868
    Click up if you have successfully reached Swiss International Air Lines by calling +66 20 566 868 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +66 20 566 868 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +66 20 566 868 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +66 20 566 868 phone number
    100%
    Confidence score
    Thailand
    +971 26 225 500
    +971 26 225 500
    Click up if you have successfully reached Swiss International Air Lines by calling +971 26 225 500 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +971 26 225 500 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +971 26 225 500 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +971 26 225 500 phone number
    100%
    Confidence score
    UAE
    +84 283 827 9858
    +84 283 827 9858
    Click up if you have successfully reached Swiss International Air Lines by calling +84 283 827 9858 phone number 1 1 users reported that they have successfully reached Swiss International Air Lines by calling +84 283 827 9858 phone number Click down if you have unsuccessfully reached Swiss International Air Lines by calling +84 283 827 9858 phone number 0 0 users reported that they have UNsuccessfully reached Swiss International Air Lines by calling +84 283 827 9858 phone number
    100%
    Confidence score
    Vietnam
    More phone numbers
  3. Swiss International Air Lines emails
  4. Swiss International Air Lines address
    P.O. Box 2013, Zurich, 8032, Switzerland
  5. Swiss International Air Lines social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 05, 2025
  7. View all Swiss International Air Lines contacts
Swiss International Air Lines Category
Swiss International Air Lines is ranked 22 among 221 companies in the Airlines and Air Travel category
#20 Alaska Airlines Alaska Airlines #21 Frontier Airlines Frontier Airlines #22 Swiss International Air Lines Swiss International Air Lines #23 FlightStats FlightStats #24 KLM Royal Dutch Airlines KLM Royal Dutch Airlines

Most discussed Swiss International Air Lines complaints

Delayed luggage and no compensation from airline
1
(opinions to this review)
Swiss International Air Lines Alternatives
MilitaryFares 10 reviews ita-airways.com 1 review Kulula 52 reviews AirHelp 11 reviews Scandinavian Airlines System [SAS] 26 reviews