Swiss International Air Lines
reviews and complaints

In December 2022 I received notification telling me to complete a new travel ID. I endeavoured to do this in January 2023 but failed miserably. So on 12.1.23 via the website I contacted them and received back:
Your message dated 12.01.2023 with reference 2301-LX-05458
Inbox
[protected]@swiss.com
Attachments
Thu, 12 Jan, 11:23
to me
Dear guest,
Thank you for your message, which we have registered under the following reference: 2301-LX-05458.
We will get back to you as soon as possible. The response time may vary depending on the amount of research required. We thank you for your understanding.
If you need to contact us in the meantime, you can simply respond to this message.
Yours sincerely,
Customer Feedback Services
Nothing further was heard so on 20.1.23 I sent them:
ANY NEWS?
This then led to the following exchanges:
Dear Mr. Murgatroyd,
Thank you for your message of 14 January 2023.
Regrettably you have a handful of issues in relation to your Miles&More account.
Our team will be ready to assist and iron this out for your, please reach out to them on +[protected] option 3
We hope this clarifies and we remain available should you have further questions.
Yours sincerely,
Iliseva Waqata
Consultant
Customer Feedback Services / R1S
Swiss International Air Lines Ltd.
Customer Feedback Services
P.O. Box
8010 Zurich
Switzerland
SWISS.COM
Richard Murgatroyd
Fri, 20 Jan, 16:19
to customerfeedback.premium, bcc: Mary
The (business) world seems to have lost its collective marbles!
A customer has raised a query with you.
You send him two automatically generated emails then nothing further.
So customer again has to chase you.
You then tell customer to ring you.
Absolute rubbish. The onus is on you to ring the customer.
My number in South Africa is [protected].
R P MURGATROYD
Richard Murgatroyd
Sat, 28 Jan, 18:16 (13 days ago)
to customerfeedback.premium
THIS IS SO EXTREMELY UNPROFESSIONAL AS TO BE SHAMEFUL.
YOU DECIDED TO CHANGE YOUR SYSTEMS.
I HAVE DONE NOTHING YET YOU ARE TELLING ME TO CALL YOU TO SORT IT OUT.
GET REAL AND ACT PROFESSIONALLY.
R P MURGATROYD
Richard Murgatroyd
Sat, 4 Feb, 16:43 (6 days ago)
to customerfeedback.premium
THIS IS MY FINAL REQUEST FOR SOME ACTION FROM YOU PEOPLE.
UNLESS I HEAR FROM YOU BY 2359 ON 10.2.23 THEN THE MANURE WILL HIT THE FAN AND LAND ON THE DESK OF YOUR CEO.
R P MURGATROYD
It seems totally wrong that they are putting the onus on ME to contact THEM. It is they who have changed their systems, not me.

On Monday 12th of December I was told by the Swiss Air live chat person (Kim) to book my snowboard bag in after I made the booking, which I did and it cost me 80 chf. Then when I arrived at the check in desk I told them about it and they said I did not need to pay. Now any time I try to bring this issue to the live chat again they end my chat while I'm explaining the situation. They have given me false information as seen below and have taken my money and are not refusing to speak to me about it.

9/28/22 Swiss flight LX1736 from Zurich to Rome, Case no. 2210-LX-06083:

Abusive SWISS agent made us check in a carry-on luggage that was within all the limits, and unjustly charged CHF 70 for it. He threatened to not let us board, if we didn't give up the carry on and pay the 70 francs. This happened to a few people ahead of us, too, so seems to be a way SWISS is trying to recoup their losses.

Exchanged several emails with SWISS, but their response first was that sometimes on full flights you have to give up carry-on (we said yes, but you don't get charged for it or threatened!), then the customerfeedback response was that they are not responsible for airport imposed costs. But the fee was processed by the SWISS agent at the gate, not the airport! We even sent the credit card receipt listing the merchant SWISS as proof, but they won't acknowledge that they are in the wrong nor issue a refund.

Here is the latest email we sent to them, for which we did not receive a response anymore:

"As outlined before, we don't mind complying and giving up our carry-on bags to check in on a full flight.

However, as mentioned, the SWISS agent charged us CHF 70 for checking in a bag, which was within all the size and weight limits. And on top of that he threatened us. He abused his power, raised his voice, and threatened to no let us board, if we wouldn't pay the fee.

It is one thing to be asked nicely to cooperate when a flight is full, and it's another thing to be threatened and be left with no choice but to do as one is told.

The CHF 70 charge was processed by SWISS, not the airport, as we have also shown you via the entry on the credit card statement.

I am copying Federal Office of Civil Aviation (FOCA), as your SWISS agent was abusive and we at the very least want a refund for the unjustified charge of CHF 70.

For FOCA purposes, I'm attaching the original text of the complaint and the receipt and photos.

We're asking for a refund of CHF 70, and that the SWISS agent's behavior be looked into."

FYI: picture shows brown bag we had to pay for, even though each of us had a bag, all within the limit, and the brown one was actually the smallest one... shows how arbitrary their selection was!

Despite already paying for my seat, it was changed by your airline on 11/2/2022 from 9D to a worse seat 12D. Because this seat was a row back and right behind a curtain, I was slapped in the face and other areas of my body multiple times mainly by your company's flight attendants who seemingly had no respect for personal boundaries and pretended to be unaware that they were hitting passengers as they came back and forth down the aisle. This made for a very unpleasant experience on this SWISS flight. This flight was from ZRH to CAI on 11/4/2022 at 12:25 pm - 5:2 pm, confirmation number 4WUIAK.

This is a mail with regard to the boarding which was denied by swiss air having a Confirmation number: 724-[protected] and booking codes: NEZHU9 from New Delhi to Belgrade on 19th October 2022 at 1:15 AM from Indira Gandhi International Airport Terminal 3.

My purpose of this travel was to start a business in Belgrade in partnership with my friend who is a Serbian citizen, as I was invited by her to visit Belgrade so that we can easily complete all the documentation and paper work for which I have also contacted Zunic law firm in Belgrade/ Novisad. I had a meeting to attend on 19th October 2022 with Zunic Law firm but due to the unforeseen irregularity shown to me by the swiss air I missed that meeting.

I was prepared with all the documents which was needed for me to board this flight smoothly. Herewith I am mentioning and attaching all the documents which I was carrying with me for the smooth travel.

1. Confirmation Ticket.

2. Hotel/ Hostel/ Airbnb Booking.

3. Invitation Letter from my friend from Serbia with her ID proof.

4. Travel insurance: I was also carrying a hard copy of my travel insurance from Reliance general insurance company from 19th October 2022 till 9th October 2022 which costed me 1,167 Indian rupee.

5. Confirmation Email from Swiss embassy that for Indian passport holders no Swiss airport transit visa is required if the connecting flight is within 48 hours is certain requirements are fulfilled, which my fulfilled by me at the time of boarding.

6. Confirmation Email from Serbian embassy that for Indian Nationals they are not allowed to apply for visa for less than 30 days as it is free entry allowed in Sebia. As my trip was for 20 days, I was asked by Serbian embassy that I can visit Serbia without any Visa.

7. Hard copy of the transit visa requirement which I had printed out from the website of Swiss Embassy, where it is specifically mentioned that for Indian nationality there is no obligation to hold transit visa.

8. Passport: I was carrying a fresh/valid passport.

9. Valid Certification for COVID-19 Vaccination: I completed both the doses of vaccine and hard copy of the certificate for the same was carried by me.

10. I was also carrying Hard copy of the COVID-19 Entry condition from Serbian embassy where it is specifically mentioned that there is no restriction on entering the Republic of Serbia.

11. I was also carrying the hard copy of travel guidelines from Swiss where it is specifically mentioned that passengers only transiting in Switzerland within 24 hours and without leaving the airport are exempted from the test requirements.

12. I was also carrying 1000 Euro in cash which for some reason is asked for the travel to show at the time of boarding the flight.

Other than this I was also carrying the bank statement to show that I have enough money to sustain my travel in Serbia and carrying the hardcopy of all the mails through which I had setup a meeting with Zunic law firm in Belgrade which I have also shown to the Swiss Officials at the time of boarding.

As per my knowledge of this travel I think that I was traveling with enough documents to let me board this flight but still they not only did not let me board the flight but make me stand there for around 3 hours by saying that they are checking my documents and they need 10 minutes for it which I consider as both physical and mental torture by the swiss air but they also fail to give me enough reason either in writing or verbally why I was being denied to board the flight. When I asked them specifically why they are not allowing me to board, they gave me a lame excuse that they sent my passport to the border security force in Switzerland where my passport was denied to pass through, as I didn’t have any Schengen Visa. Firstly, Switzerland does not come under Schengen Zone and secondly if I had the proof from the swiss embassy itself that Indian passport holder can transit in Switzerland without any transit visa what other confirmation could have sufficed it more.

I remained a complete gentleman throughout the process and never lost my cool, even after listening to their lame excuse which sounded fishy.

But still there can be any other reason which is not in my knowledge which I should have fulfilled to have a smooth boarding on 19th October 2022.

I would like the relevant airline company to give me in written a valid reason for the denial of my boarding which has caused me enough financial loss and irreparable mental and physical harm to push me outside the boundary to file a complaint against the relevant airline department

I booked two return business class flights for myself and a friend due to fly from London Heathrow via Zurich to Buenos Aires for Jan/Feb 2023. Specifically the details are as follows:

Outward Tue 24 Jan 2023 - Swiss Reference L4NX22

Depart LHR T2 LX325 17.10 to Zurich

2hr 50min layover in Zurich

Depart ZRH LX92 22.45 to Buenos Aires EZE arriving Terminal A 25 Jan 2023 11.50

Return Wed 15 Feb 2023 - Swiss Reference L4NX22

Depart Buenos Aires EZE LX93 to Zurich

5hr layover in Zurich

Depart ZRH LX324 15.30 to LHR arriving T2 16 Feb 2023

The total cost of the two business class flights was £7,492.88. I booked these flight for the specific purpose of getting to Buenos Aires for a once in a lifetime Antarctica cruise. I paid for both tickets.

I booked the flight via Booking.com - I will be filing also a complaint on Booking.com. Swiss Air refused to deal directly with me quoting "company policy".

Whilst making the booking on Booking.com the user is required to fill the passenger details via a web page, this web page does not contain any automated checks for missing data. I checked all the details before booking and checked again after - it was only then I spotted the error whereby my middle name was showing up as my surname. The other passenger details were all correct. I immediately contacted Booking.com to get my name corrected. I sent a copy of my passport to show my details. The timeline is as follows

1) Booked & paid flights 14 Aug 2022

2) Contacted Booking.com customer service and sent copy of passport 14 Aug 2023

3) Acknowledgement from Booking.com of request sent to Swiss Air 14 Aug 2023

4) After I sent several chasers to Booking .com a reply finally arrived 7 Sep 2023. Swiss Air had therefore taken 24 CALENDAR DAYS to send a reply to Booking.com who passed it to me

5) The message from Swiss Air was that the name change on the booking above could be process but ONLY FOR AN ADDITIONAL PAYMENT OF £11,269 on top of what I had already paid essentially saying that their "company policy" dictated that a new booking would have to be made in the correct name and that the "fee" was based on the current fare.

I have been booking flights online and over the phone for over 30 years and have never made a single error - 1 small slip and I'm being disproportionately and unfairly penalised in the name of "corporate policy".

There is no way I was going to pay this ludicrous "fee" - all I was asking for is for the surname to be added to the booking - a small administrative correction for which I would have paid a small admin fee. Given a background of rapidly rising airline prices I was forced to lock in alternative flights direct with another airline. I cannot risk an issue with flights potentially derailing the entire Antarctica cruise itinerary. I have locked in those new flights so at least with that my stress levels have come down.

There is no way on this earth that I will ever go near Swiss Air or Booking.com ever again in future as a result of the "corporate" policy of charging outrageously ruinous "fees" to effect a small change - adding one word being my surname to the booking. There is no way whatsoever that I'll pay just over £11k to make a tiny change that would take them minutes to make.

I now wish to cancel the Swiss Air Flights I booked but face losing the £7,492.88 originally paid as again Swiss Air's "Corporate Policy" says the flight is non-refundable.

The big winner in this right now is Swiss Air who will pocket my £7,492.88 and then resell those seats at a higher charge £12k for the pair and rising - this is blatant, unscrupulous and staggering profiteering on their part with zero regard for their customers. They appear to have short memories from the COVID situation of the last few years when airlines were on their knees facing ruin and desperate for customers to come back. Their approach is "rules are rules" whilst they seeming sit back laughing at the additional profit they'll make. Is there no such thing as dealing with a HUMAN BEING any more rather than the unethical and utterly unscrupulous approach of companies feathering their nests by hiding behind corporate "rules and regulations"? Swiss Air is seemingly a company that cares nothing about the very people without whom they would not have a business - the customer!

I had booked the Flight Ticket from Swiss Air on Swiss Air App on iPhone by using my FAB credit card on 14th August for Amount: 8275 AED for my Son Mr. Raahil Mohamed Javed Vora Swiss Air Booking Ref: VLQQ4H with Confirmed booking. On 28th August My Son had a flight and We reached to check-in counter and my son boarding pass was denied by Airline stating that your Credit card Bank has doubt of fraud and your booking is on NO GO status and Airlines blame us as Potential Fraud. however, even Airline has any doubt, we shown original credit Card to the counter and we called to Swiss Air helpline several time and they had given mail id and requested to send mail to swiss Air that Card belongs to me and we send mail, but Nothing worked out. Also if SwissAir had any doubt, why they did not contact us either mail or Mobile Number given in itinerary? Finally My Son couldn't fly from Abu Dhabi to Toronto and boarding was refused by Airlines. I want to know that who is in fault and why this chaos happened. My Booking was suspended and still not refunded. Now I don't know where my Money. I have already settled dues to my FAB Credit Card. I called to FAB help nine Number and they confirmed that FAB already paid to Swiss Air. Later I again called Swiss Air and conformation that Money is with Swiss Air.

It was my Son urgent travel to Canada, I purchased the another Ticket in next flight by using ENBD credit card on Etihad Airlines on same date 28th August, 2022, which cost me 11935 AED Pls. investigate the case, is it Swiss Airline Error!, which having below cost. In addition to Money, I claim for the Mental shock and Trauma caused by this chaos. If I will not get my claim amount, I have no option to take Legal route and Media help.

My Claim Amount is as below.

Refund of Booking Amount: 8275 AED

The money which I paid for new booking due to this issue: 11935 AED

Mental Trauma compensation: 200,000 AED

Head of Complaints Department of Swiss International Airlines

Dear Sir/Madam

I am a diabetic and dialysis patient with... degree and I am unable to walk. I left for the desired destination with your company on the appointed date, but in the meantime, due to the delay of your airline company and the failure to deliver my electric wheelchair at the destination, after wasting a lot of time, your company delivered me a temporary manual wheelchair without support and from there that I am an Afghani and due to cultural issues, attending such ceremonies is of great importance, and due to my severe physical disability, using this manual wheelchair causes too much pressure, which is beyond my ability and endurance. It caused my condition to deteriorate and for this reason I was taken to the hospital and after a few days of care I was able to regain my consciousness to some extent and leave for the origin, although I did not succeed in my plan. The irresponsibility and mismanagement of the company's employees not only hindered the principles of my program, which caused a lot of personal damage to me, but more importantly, it endangered my health and life in a very threatening way.

For the mentioned issues, there are necessary proof of that claim which is attached.

and to compensate for this damage, I have a demand of one hundred thousand Swiss francs, and if that company does not take appropriate action, I will be forced to refer to the judicial authorities, which, naturally, in addition to the compensation for the claimed damage You will be responsible for the cost of the proceedings and the lawyer charges.

Best regards.In addition, you have not brought an electric wheelchair and two batteries yet.

Karimi Mohammad Rahim

Place du diziner 1

Thonex 1226

Rahim. [protected]@gmail.com

[protected]

I have a problem with an electric wheelchair. Why haven't you brought it yet? It's been two weeks

Booking number PM8XJK. Purchased seats for all 4 flights. Original flight from Vienna to munich was cancelled and rebooked with another flight by airlines. My seat reservation didn’t transfer over. I called once and was told they transferee it. Didn’t happen. Called again and was told I have to purchase seats again and once they see I purchased seats my original seat fees will be automatically refunded. That was 3 weeks ago and it still didn’t happen. Tried to call again but was on hold for close to two hours multiple times. All I want is to get refund for my original seat selection for both of us. Thank you Jana cochra.

Head of Complaints Department of Swiss International Airlines

Dear Sir/Madam

I am a diabetic and dialysis patient with ... degree and I am unable to walk. I left for the desired destination with your company on the appointed date, but in the meantime, due to the delay of your airline company and the failure to deliver my electric wheelchair at the destination, after wasting a lot of time, your company delivered me a temporary manual wheelchair without support and from there that I am an Afghani and due to cultural issues, attending such ceremonies is of great importance, and due to my severe physical disability, using this manual wheelchair causes too much pressure, which is beyond my ability and endurance. It caused my condition to deteriorate and for this reason I was taken to the hospital and after a few days of care I was able to regain my consciousness to some extent and leave for the origin, although I did not succeed in my plan. The irresponsibility and mismanagement of the company's employees not only hindered the principles of my program, which caused a lot of personal damage to me, but more importantly, it endangered my health and life in a very threatening way.

For the mentioned issues, there are necessary proof of that claim which is attached.

and to compensate for this damage, I have a demand of one hundred thousand Swiss francs, and if that company does not take appropriate action, I will be forced to refer to the judicial authorities, which, naturally, in addition to the compensation for the claimed damage You will be responsible for the cost of the proceedings and the lawyer charges.

Best regards.In addition, you have not brought an electric wheelchair and two batteries yet.

Many thanks

Karimi Mohammad Rahim

Place du diziner 1

Thonex 1226

Rahim.[protected]@gmail.com

[protected]

Wen es betreffen könnte Ich habe am 5.5.2022 bis 9.6.2022 ein Ticket bei Swiss Airlines von Zürich nach Kairo gebucht, aber am Rückflugdatum von Kairo nach Zürich wurde der Flug storniert und mir wurde nicht gesagt, dass ich das Datum ändern soll Rückreise, wofür ich nach Frankfurt fliegen und eine Nacht verbringen musste Dann komme ich am nächsten Tag zurück nach Zürich und komme zu spät zu meinem Arbeitstermin, also fordere ich eine volle Rückerstattung des Preises der Patrone, zusätzlich zu 1000 Euro in Vergütung.

Good evening.I had flights booked from Stuttgart to Helsinki via Frankfurt leaving 29.06/22 Booking Ref J365S6.At 10pm on the 28th Lufthansa informed me per mail that my flight from Stuttgart to Frankfurt had been cancelled.A hour later I received a mail informing me that I would be flying to Helsinki via Berlin.I was given no new booking reference so I could not check in online.In Stuttgart I could only get a boarding card for the flight to Stuttgart EW2002 and then the plane was delayed for over 1 hour.Arrived in Berlin Terminal, 20 minutes before my flight,AY1432,departting 9.15. As I had no boarding pass,check in also closed,I missed my flight.After standing in a queue for over 2 hours at the Luftansa Service centre I was told,much to my anger it is nothing to do with Lufthansa but I should got to the Eurowings desk.The gentleman from EWs was extremely helpful and got me onto a flight to Helsinki AY1438.Instead of arriving in Helsinki at 12.10 I landed at 21.00.

Eleven hours in Berlin airport.I spent Eur17.75 on food and drinks.I am certain under European law I am entitled to compensation for the long delay which could easily have been avoided if I had been sent a new booking code.Very disappointed.Not the service I expect from a professional Airline

Swiss Airlines lost our luggage from the trip back and have not updated us once about them so far. We called to understand where things are and how we can get some necessities reimbursed and they were HORRIBLE with their replies and CLUELESS. Once representative told me "it is not our problem". When I asked her whose problem then, she hung up on after putting me on hold for 1hr. She just hung up (and yes, i was put on hold and she kept getting me off/on hold till she got tired and just hung up).

Booking Code: VRAMZF

This complaint is being filed for denial of boarding rights on March 27th, 2021.

BACKGROUND:

George and Helena purchased tickets from Boston (BOS) to Prague (PRG) connecting via Zurich (ZRH) in 2021. The original scheduled departure date was November 21, 2021 with a return date of December 05, 2021. Due to extremely high rates of Covid infection, they rescheduled their departure to celebrate their 40th wedding anniversary in Prague for March 27, 2022, with a return date of April 10, 2022.

Upon arrival at the airport on March 27, George and Helena were denied boarding. It was explained by Swiss Air representatives that even though they had proof of vaccination cards and provided negative PCR test results, that because their vaccinations were over 270 days old, they needed an additional booster shot prior to flying on Swiss Air. Note, Helena Tlapak possessed and presented both a current US Passport as well as a current Czech Passport. George dual citizenship as well but his Czech passport is not current. Regardless, both Helena and George were told they needed to obtain booster shots prior to boarding.

The Tlapak's left the airport immediately that Sunday afternoon in search of booster shots. They stopped at two hospital emergency rooms and several pharmacies in the Boston area and no entity was able to provide booster shots that late in the afternoon.

While attempting to get booster shots, George and Helena made several phone calls to Swiss Air customer service and no one, either on the phone or at the airport, extended any assistance to work through the situation. During their first call to Swiss Air customer service, their request to cancel the tickets was denied because they “had already checked in” for the flight. A second call to Swiss Air Customer Service resulted in a denied cancellation request because the tickets were “non-refundable.” Upon returning to the airport, George and Helena attempted to change their departure to the next day to accommodate the Swiss Air booster demand. Swiss Air airport customer service told them they would be glad to change their tickets but the fee was $1100.00 per ticket.

MITIGATION:

Both George and Helena were born in the Czech Republic. They speak English as their second language. The Swiss Air representative at the airport also spoke English as an additional language. The Swiss Air employee was utterly confused about Swiss Air’s then current boarding requirements. Swiss Air’s representative denied Helena boarding even though she presented a current Czech. The “current” Swiss Air passenger requirements sent to George and Helena two days before departure specifically stated that:

From 17 February 2022, all citizens and residents of Switzerland, Liechtenstein and ALL EU COUNTRIES WILL NO LONGER

BE REQUIRED TO PROVIDE PROOF OF COVID DOCUMENTS. THIS APPLIES REGARDLESS OF THE COUNTRIES FROM WHICH THE PASSENGERS ENTER SWITZERLAND. (Emphasis added).

There was simply no excuse legally or otherwise to deny boarding rights to Helena as she clearly complied the Swiss Air’s updated passenger boarding requirements. (A copy of the boarding requirements emailed by Swiss Air to the Tlapak's can be provided.) In other words, Helena was not required to provide proof of “complete vaccination” as she is a citizen of the European Union.

George was denied boarding as well. As indicated above, George possessed a current US Passport and an expired Czech Passport. And although George made every effort to get a booster shot that Sunday, no one could administer the shot. Nevertheless, the Swiss Air employee complicated the situation by wrongfully denying his wife’s attempt to board. The Swiss Air employee also demanded to see and inspect George and Helena’s wedding certificate for some reason confusing the situation. This compounded the scene at airport check in, because the inspection of a marriage certificate does not meet any Swiss Air boarding requirements. By coincidence, the Tlapak’s had their wedding certificate with them because they had planned estate business while in Prague. The satisfactory inspection of their wedding certificate added nothing to Georges’s attempt to board the flight.

As a final note, friends of Tlapak’s boarded Swiss Air flight 53, Boston to Zurich, Sunday April 17. Both of their friends have dual Czech/US Citizenship and both were allowed to travel and one of them has not been immunized. Their friends traveled under the same restrictions facing the Tlapak’s March 27, 2022. Both passengers were not denied boarding like Helena.

The Tlapak’s are requesting their tickets be refunded due to the complex and changing requirements by Swiss Air. The 270 day look back booster requirement is unique to Swiss Air and not required by other airlines and it was a confusing requirement late in the process.

Obviously it even confused your Swiss Air employee who failed to realize Helena was exempt from the 270 day look back requirement. The Tlapak’s observed other boarding denials due to the 270 day look back on their flight alone.

Thank you for review of this request. Please contact Helena and George to resolve this set of issues at [protected] or via email at [protected]@gmail.com.

Brian Watkins

Attorney at Law

Friend of George and Helena

According to Swissair policy customers are entitled for the full reimbursement within 24 hours of booking. On February 9 the flight with paid seats was booked (booking PS8WPP) and cancelled within few hours after booking due to the wrong date. I have received refund for the flight, but seats reservation fees still not paid. After 4 calls to customer service on the last one 3/7/22 I was assured that money will be back in a 5 days. After one month there are still no refund.

Estimados, el pasado  día 24.02.2022  me encontraba en el aeropuerto de moscú para  viajar de regreso a mi país, z en el momento de abordar al avión me lo impidieron  sin darme razones  convincentes.  todos nuestros documentos de viaje estaban en regla  (pasaportes, test pcr, billetes de vuelo, tarjeta de turista, etc) en adjunto pueden encontrar  el  documento oficial que se nos fue entregado por el responsable de la aerolínea como elemento de soporte para la reclamación de reembolso. seguidamente pueden encontrar los datos específicos  del itinerario>

Lx1325 (dme-zrh) 24 february 2022    

 swiss air    booking reference  : pnk6waréférence de réservation edreams :[protected] 

Lx8032 (zrh-hav) 24 february 2022   swiss air swiss air        booking reference: pmt8ioréférence de réservation edreams : [protected]

Pasajeros mr. Luis roddany gonzaleznoriegamrs. Claudiaanel chavez gonzalez 

Espero que esta información  le sirva en ocasión de tramitar mi debido reembolso, de no ser así, siéntase libre de  comunicarse  conmigo, para proporcionarle  cualquier otro detalle requerido.

Por mi parte presenté mi reclamo a la aerolínea swiss air, quienes me informaron que mi trámite debía ser tratado directamente con la agencia edreams.

 quedo a la espera de su pronta respuesta  y la resolución efectiva de esta situación. saludos cordiales,

Mr. Luis roddany gonzaleznoriegamrs. Claudiaanel chavez gonzalez 

My flight was canceled by Swiss air, and I was informed by you that I can rebook without any charge. So I chose the flight LX188 on 13, Feb, 2022, but all your telephone operators told me that it's not possible to rebook this flight, and none of them can give me the reason why. But still, I can book (not rebook!) this flight on your website all the time. I need an explanation.

https://www.swiss.com/us/en/customer-support/breaking-news/breaking-news-corona

they write:

"The test is not required for passengers directly transferring onto a flight to another country. Flight guests should note that only a confirmation will be issued when checking in online. The actual boarding pass will be issued at the check-in counter."

I am Romanian traveling from the USA to Romania. I had no covid test and I was denied boarding despite what was written above

Hallo,

I had made a booking on Tripair.com for Swiss Airlines from Frankfurt to Geneva on 20th May, 2020 and returning on 24th May, 2020 for 3 passengers worth 415 Euros. The flights were cancelled by the Swiss airlines due to Covid 19 restrictions. So on 4th May, 2020 the Tripair raised Refund requests via BSP with Refund Application number: [protected] & [protected] & [protected].

Tripair Reference Code: [protected]
Swiss Airlines Reservation Code PRXW59
E-Ticket - [protected]/ [protected] / [protected]

Swiss Airlines sent a mail to me on 16th July claiming that they have refunded the amount of 427.5 CHF. But I never received any money till date.

After many calls to Swiss Airlines, I got to know that the money was given to Trip Air. However till today Trip Air claims they have not received any money from Swiss Airlines. They have shared emails from Swiss Airlines stating that Swiss Airlines Finance is still investigating the matter.

And I am stuck between these 2 parties and waiting for more than half a year for my refund.

Thanks,
Avik

On 10 February 2020 I had to travel from Madrid (Spain) to Ljiubljiana (Slovenia) for bussiness. I had to take your flight LX 2021 (ETD Madrid 10:00 h // ETA Zurich 12:15 h) and then take a connecting flight to Ljiubliana (ETD Zurich 12:55 h // ETA Ljiubliana 14:00 h).
The depearture time of the first flight was delayed. It took off around 45 minutes late. No explanation was given to the customers.
Before landing on Zurich, messages about connecting flights were displayed. With respect to my connecting flight, customers were asked to procceed to the boarding gate as soon as possible upon arrival at the terminal.
I did so and I got to the boarding gate five minutes prior to the ETD. Swiss Airlines staff told me that the gate was closed because the pilot had decided not to wait for the passengers coming from Madrid. No further explanation was given to me. Swiss Airlines staff told me to go to the connecting flights desk. No explanation on the reasons why the pilot had made that decision was provided to me. Please, notice that there is just one flight a day to Ljiubljiana. No empathy and no kindness at all from their part in such a stressing situation.
After more than one hour queuing, we found out that there is just one flight to Ljiubliana a day. The flight on the following day, 11 February 2020, was full. Other options did not fit to my working plan. Finally, I asked to be sent back to Madrid (two flights needed, arriving home later tan 22:00 h). I had to cancell my bussiness travel. The Swiss Airlines staff at the connecing flights desk had no empathy or kindness either.
She gave us a ticket for lunch (20 francs)to be used in speciffic restaurants of the airport only. Please note that the price of just a sandwich in one of them was 27 francs.
I just want to highlight:
- I cannot understand why the pilot did not wait for us, provided we were coming from a Swiss Airlines flight and knowig there is just one flight a day to Ljiubjiana (just 10 minutes would have been enough to avoid such a nightmare). I believe the pilot just did not care about us (the customers). Will anybody check it?
- In any case, I do not understand the absolute lack of empathy and kindness towards a customer. Is it too much to expect to be treated differently after having paid for a service that has not been provided (for whatever reason)resulting in a great problem for me? Is it too much to expect some empathy from your staff? Is it too much to expect thet the staff on the spot give an explanation on the cause of this nightmare?
I know I will not receive any kind of compensation. There will always be a justification (for example meteo) for not waiting for us in Zurich.
I just want to make sure that someone in your company, with human resources responsibilities, is aware of how you made me feel.
I am not just a number. I "was" a customer. But never again.
Best regards.