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Superior Protection Services
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Superior Protection Services
reviews & complaints

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33 complaints
3 resolved 30 unresolved
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B
4:10 pm EDT
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Superior Protection Services - Vehicle warranty

I can not get a mechanic to work on my vehicle. They wont accept superior because they wont pay. Now, what am i supposed to do? I was required to take out the warranty by my finance company..my compressor is out on my Colorado and i have a leak under neath the truck. I took it to a mechanic who works with claim companies. He did the diagnostic test on the air, then realized it was Superior and told me he was so sorry, but they are the ONLY claim company they will not work with because they will not pay up.

Desired outcome: Vehicle fixed or my warranty cost refuned to me.

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5:49 pm EDT

Superior Protection Services - Car Warranty

On 05/16/2022 I purchased a 2015 Nissan Altima from a Dealer in VA Beach. They sold me a 12-month 12,000 mil warranty that covers just about nothing. But I started to have issues 2 days ago and took my car to a Nissan dealer to get it repaired. They want the dealer to rip apart the whole engine so they can see the Issue even though there are codes in the computer system of the Car that tell them what is wrong. They are giving the dealer the run around so they do not have to fix it. This is the only car that I have and just bought a little over a month ago. I wish I had good credit so I never had to purchase from these scam artists. I want my warranty honored and taken seriously. They said that they would probably have to have an adjuster come out and it could take weeks.

Desired outcome: Want car repaired

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6:03 pm EDT

Superior Protection Services - Extended car warrantee 2007 Honda odyssey

I bought a 2007 Honda Odyssey okay 15 years old so the CV joints in the front of the car were making noise really bad after Less Than 3 months took it into a dealer because they wouldn't accept the repair shop that I was going to go to and the dealer tried twice to get my CV joints approved but they said the boot was torn and it wouldn't be covered well it was that way when I bought it they didn't have they didn't have any problem accepting my money but they sure have problems fixing the covered parts that are supposed to be fixed I'm going to try to reduce my plan to 12 months 12000 miles or cancel the plan altogether and save myself the 1900 bucks and they can go screw themselves

Desired outcome: The the desired outcome would be to honor your warranty and cover the CV joints which is part of the drivetrain live up to my end of the deal and make my payments I just don't see it happening got a lot of running around

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4:42 pm EDT

Superior Protection Services - Aftermarket warranty they won’t fulfill nor have any repair shops that accept it

Since day one it leaked some kind of fluid and was told to disregard and say before my 2 months payment it broke down and when I call they tell me to find a garage and it has to be pre approved first but the problem is I can’t find a garage in Ohio to accept it. Here is my contract number for superior protection plan [protected]

Contract number is [protected]

Desired outcome: Fix my car I am required to pay you payment you need to produce a product that drives

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12:38 pm EST

Superior Protection Services - Camaro 2010 Lanier automotive

My car is running hot from day one.. Only to go through dealership stringing me along... Then finally sent me to another shop. I payed duductable for water pump replacement.. Still running hot.. Now they claim blower head gaskets... Only to be a old a assessment needed to be don't before i'm approved. This is bs.. I can't drive out of town for my family... I've never not had this car 3months... Dealership want me to reapply for a different car and charge me to xtra

Desired outcome: I would like a car that doesn't have 200000 miles and your charging me 20000 $...Or a engine repair

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2:53 pm EST
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I have a 2016 Hyundai Sonata and I've been having trouble with it from the day I bought it. I've called plenty of mechanics and no one takes this type of warranty plan. I even called the dealership I bought it from and they're no help at all.

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3:53 pm EST
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Superior Protection Services - Repairs not done correctly

I took my vehicle in to Val Cars in Kenner, LA to have the check engine light diagnosed. The shop said the engine cooling fan needed to be replaced. They did the repair after several weeks of giving me the runaround but when I went to pick my car up, the check engine light was still on. They said it must be a fuse and to bring it back. Two more months of the runaround, so I took it to the dealership who said the wrong part had been installed and that is why the check engine light was still on. I contacted Superior since they paid for the repair...they didn't care that they paid a shop $650 for a repair that was not done and they will not pay for the repair to actually BE REPAIRED at a different shop. Disgusted by the shop and by Superior.

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6:59 pm EST

Superior Protection Services - Warranty

Ppl need to quit whinning and realize that sometimes things outside of a warranties companies power and/or contract limits can happen. And running and whinning about it isnt going to help.

We have had Superior for over 4 years and they have NEVER ONCE denied a worthy claim. They have helped us with thousands of dollars in work and are awesome to work with. So it all boils down to...if ur claim is legit and within the limits of the contract, then they will do their part. I hate seeing all these bad comments when every single time we deal with them, its 5 star service. Yes there will always b a few bad apples, but the way this company is painted is terrible.

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1 comment
B
Jan 29, 2022 9:21 am EST
Verified customer This comment was posted by a verified customer. Learn more

how much they pay you to say that Nyckie? give me your address Ill come fix you with my hammer

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B
8:04 pm EST

Superior Protection Services - Unprofessional Staff,Scam,Liars,Racist,Unethical Behavior, Identity Scam&Theft

On November 17th I put my vehicle in the shop as i would be having my gall bladder removed November 19th, I was having a problem with my wheel getting stuck in turning motions. Weeks before even considering taking my car to the mechanic shop, and use my warranty which i was sure the problem was covered. After Researching about the warranty company I was alittle scared because they had nothing but BAD REVIEWS. I suffer from Anxiety, and nerve problems, nonetheless i like to be hand and hand when doing business concerning self or property. I even have proof of buying the parts needed to fix my vehicle thinking i would opt out on using them. however I took them back as i knew that later if something happen that would be a problem getting future repairs. So I called Superior before getting my vehicle towed(which i never even put a claim in for the tow fee)and asked for the procedure when getting work done to my vehicle using a warranty? All Reps Assured the process would go smooth and easy, that was the first lie because every major brand shop i called and asked if they in fact took the warranty company, they all made statements of no and multiple reasons of just An Unprofessional Company In Handling Business. This turned out to be seen First Hand, when my vehicle made it to the shop, there was a misunderstanding concerning the difference between The Rust Mentioned, the Shop was stating that their was cosmetic rust and that some bolts would need to be replaced due to the rust but was not an issue to the main problem. At this point i was communicating with both the shop and superior concerning my vehicle, calling superior was never a welcomed conversation they were rude and some were showing signs of racism. As i sat at the shop on speaker with superior and was asking why was we being taken through so much was it because its a blacked owned shop and you dont want to pay the price of labor being quoted the superior rep stated YES! Superior Further stated that they would send an inspector out, the shop stated that superior told them the car needed to be outside the shop. When the inspector did show it was 7pm at night and when i arrived he stated that he took pictures of every part and would send his report in. A day before anything of an inspector was mentioned i was informed that they were waiting on pricing from the shop. The next day i got a call from the shop stating that their was a coding problem and would need to start the process over, an a inspector will be sent out. I have recordings of the unprofessional ways of superior even when i seen that who i was speaking to was rude and needed higher attention. I have calls of them lying stating their was nobody higher then a manager and could not transfer me to anyone higher or a corporate office. Because they continued to not give me anyone higher superior lied and stated to credit acceptance that i verbally and knowledgeably agreed to canceling my vehicle service contract and closed the claim to fix my vehicle...I RECOMMEND AND I MEAN RECOMMEND THAT NOBODY AND I MEAN NOBODY DO BUSINESS WITH THIS COMPANY FOR THOSE WHO ARE TIRED OF MISTREATMENT OF COMPANIES GOT TO FACEBOOK AND FOLLOW OUR PAGE CUSTOMER SERVICE WORKING FOR THE PEOPLE... There also should be a way we can uplaod audio because theres alot of them

Desired outcome: my truck fixed and serious consequences for all parties involved in covering up illegal activities

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1:50 pm EDT
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Superior Protection Services - Auto warranty

I bought my car 2 weeks before it broke down. It went to the shop. Superior Protection said the transmission broke down because there was lousy maintenance history on the car and that it wasn't their fault. They said there is a leak in the seal. The mechanic says the leak shows the oil and how badly the transmission needs to be rebuilt. He said the leak is internal and only leaking from the seals, but even if he replaced the seals the transmission would need to be rebuilt. He says there is oil leaking from more than just the seals

Desired outcome: I want my car working

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9:08 am EDT
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Superior Protection Services - Car warranty

Bought 2008 Ford escape in August 2021, in August 2021 driving down highway every light in cluster came on took to shop, superior protection plan did not cover it, said it was not mechanical, oct 2021 was making left turn and heard noise in front like a grinding, too it to shop diagnosis was left axel needed to be replaced, ring fell off so was not considered mechanical

Desired outcome: For axel to be covered

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1:04 pm EDT
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Superior Protection Services - Engine Repair

Sent my car to the dealership to get diagnosed . They called me a couple days later to let me know the problems with it . they than said they could not get ahold of the warranty company (superior protection plan) . after many attempts the dealership than called me again and said i would have to pay $1200 in labor before they would even approve the warranty . which at that point once my motor was torn down wasnt even a guarantee about it being fixed through the warranty company.

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10:21 am EDT

Superior Protection Services - Superior Protection Plan

I had the car for not even four months they said they will be at the dealership in 1-2 days didn't go then said they were trying to get a hold of the dealership left messages why when you were supposed to be there because you told the dealership that they knew you were coming so why did the adjuster not show up and the warranty is covered for a year now they are playing the phone game they are scammers

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12:20 pm EDT
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Took it to a Ford dealership lasco Ford of Fenton mi the don't honor the warranty my car is still there and I can't find a repair place to honor the warranty

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8:07 pm EDT

Superior Protection Services - Vehicle 2013 dodge durango

They aren't wanting to pay for engine on my truck and it has 2 year warranty on it and still want fix it I barely even had the truck for a month my name is April harrell and I have warranty on my 2013 Dodge Durango and I just don't understand why superior want pay when I have two years On it and the dealership never said anything about it being messed I'm available by phone or email for further talk or questions [protected]@gmail.com [protected]

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1 comment
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Jul 14, 2022 5:09 am EDT

I took my car to dealership they still wanted me to pay $150 to look at it

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8:27 am EST
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I purchased a vehicle in March in Trumann Arkansas it had the check engine light in prior to driving off the lot, the salesman assured it was a small fix that superior would cover but I can't get anyone on the phone to discuss my issue,

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10:48 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Took my car in for service all parts that needed to be repaired are listed as covered, but they are trying to say the cause of the issue (mechanical failure) is not covered. When presented with the warranty they make it seem as if though all is well until you have to submit a claim

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9:16 am EDT

Superior Protection Services - extended car warranty

This company wants to put the absolute cheapest part on a customers car that paid a premium price for the warranty. You screw the customer and the repair facility. Most repair facilities want to take care of their customers and therefore refuse to put cheap parts on a customers car. When a customer pays $3, 500.00 for a warranty and hasn't used it yet. Then the first time they use it after several years they want to make them put a cheap part on their car. Or the customer has to pay the difference on a better part. CAC should be ashamed of themselves. I've never used another warranty company that has done this to their customers. Waste of money

Desired outcome: Fix this issue

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1:06 am EDT
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Superior Protection Services - Told differnt storys by everone who awnserd

When I bout a new car after 2 weeks I started having problems one guy told me after its viewed it would be covered if its a head gasket. I sent it too the shop to be taken apart for a inspection to be made. It had a blown head gasket. I got denied by a differnt guy because of low coolent when it had a internal coolant leak that could not be seen. After we told them about that they denied me saying it was a Pre existing issue. But when I bought the car it was perfectly fine for weeks. I had to spend all the money I was saving up for college.

Desired outcome: Negotiable/open

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12:22 pm EDT

Superior Protection Services - Car Warranty

Superior Warranty Company has required me to have my vehicle diagnosed before any services, however, they are not accepting the diagnosis and claim further work is required before they authorize any repairs. But these further requirements would be paid by me if not approved by Superior.

So it is the warranty companies position that to get the repairs I need, I need to roll the dice on whether they accept the diagnosis and they determine the problem. This is [censored] as they know what's wrong and know individuals can not afford to roll the dice on repairs

Desired outcome: Only that the warranty company accepts the diagnosis and authorize repair.

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+1 888 875 5240 +1 562 790 8993 More phone numbers
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