Superior Protection Services
Reviews and Complaints

I took my vehicle to get fixed that I just purchased. I talk to a rep over the phone and he told me what was covered, he also told service advisor over the phone all that was wrong is covered but before that Superior Protection wanted a break down of the engine and they still said it was covered, but still had to send a inspector. Now the service advisor told them everything that was wrong with ot over the phone was covered, but the I inspector gets out there, now its denied saying the engine over heated and preexisting conditions? Bull, you should've advised that. This company and all companies like this are fraud, scams and the devil!

Refuses clearly stated covered parts in contract. Mechanics have called and have told us the superior agents have said yeah, it should be covered but it's not because of corrosion/rust.
Our brake lines and junction box, among other things, have failed while driving, and they have refused to cover the repairs, as stated in the covered parts. Nothing in the exclusions section of the contract.
Car was being driven by my husband and our 3-year old when the brakes went out. But, superior says it's corrosion/rust, and if it was a mechanical failure, they'd pay for it.
The rear brakes were done in march 2020, our state inspection was in august 2020. Nothing at all mentioned.

I wish I had read these reviews before buying from Cascade Auto and financing through Credit Acceptance. Cascade Auto, In Falling Waters, WV, offered the Superior Protection Warranty Plan as a sales gimmick. When they saw I was hesitant to do the deal they 'sweetened the pot' by offering the warranty for the length of the loan. I took the bait. My vehicle now needs $12, 000 in repairs. They'll cover about $2000. I now am making payments on a big paperweight. The insurance coverage is a joke and if Cascade Auto was a credible dealer they would not offer such crap to their customers. I'm thinking Credit Acceptance will soon own a 2008 Ford f350 Super duty truck.

This is a poor excuse for a warranty company just got off the phone with dealership and they said my 2010 Chevy Silverado hybrid battery was bad and they contacted the warranty company and they say they don't cover the battery it's 3700$ this is not right I had a friend there warranty company covered there's this is definitely not right so the battery in a hybrid is like the motor in a normal vehicle how is it not included in the warranty not even a partial coverage

My truck took almost 6 weeks. Problem was a bad fuel pump and knocking engine. A private mechanic, and also superior, both said the same, tear apart engine as well as new fuel pump and possibly needs a new engine. Should have been pretty simple, send a new engine, buy pump, get truck repaired. After they suggested to the dealer who was fixing it to tear it apart, the dealer said it needed a new engine. They insisted on sending out an adjuster. Then even tho it was their idea to check the engine, they said it was fine. Dealer put truck back together with new pump, check engine light was of course still on. So they told the dealer they had to tear the engine apart again, and tried to refuse the repair bill, that was then at $2200. Dealer tore it apart again, now both dealer and superior tell me it won't need an engine (which of course was a lie, I heard it knocking with my own ears, and so did my pen private mechanic). They decided to try some valve or some stupid [censored]. After another week or more, my truck is put together a second time. Check engine still on, dealer and warranty company now going back and forth about $, i'm being ignored when I call for updates. Finally when my truck had been at the dealer for almost 4 weeks, and after the truck is torn down for a third time, and another adjuster comes out, they say they'll send a new engine. A week later, it arrives. When dealer went to put it in, another part was found bad that connected oil pump to it. Not sure what that was, but it too had to be ordered, as apparently dealers are as bad as every other car parts store and have absolutely nothing in stock. Keep in mind too that the mechanic at the dealer was doing everything by now to get out of working on it, as he was getting frustrated with the warranty company too, and this made it even worse. If the warranty company had authorized a new engine as they damn well knew it needed the first time, no one would have gotten irritated, and their bill would have been much cheaper. So finally, over a month later, my truck is done. I get a call from the dealer, the warranty company is now saying they will. Not pay the $3600 labor charges, they think it is fraud, and supposedly I did not authorize the teardown. Lol. These [censor] sent the engine, which was who knows how many thousands, they [censored]in well knew I did! They were trying one last time not to have to pay. I almost had to get a lawyer, it was bad. I now plan to pay 2 more months on the vehicle then pay it off and drop that contract. Also, I have rental coverage, they refused to pay. I ended up having to buy an old scion tc for driving to and from work, as after 2 weeks the friend I borrowed a car from needed it back. Do not recommend. They need to be shut down.

Head gaskets clearly blown on my 2002 Ford F150. Roughly $1900 just for the tear down which I had to OK so Superior could send one of their inspectors to look at engine and evaluate. At the Ford dealership where my truck sits, according to technician, the inspector agreed that gaskets were blown and heads were not cracked or warped ( which would make my claim valid). Superior denied my claim, now saying that their inspector said gaskets were NOT blown and heads ARE cracked and warped (which would make my claim invalid). My policy states that I should be covered if gaskets are blown and heads are not cracked or warped. Conveniently, superior changed the finding to suit them. I have a 30 year veteran technician, a reputable FORD dealership, the parts, and photos to prove my case, and no leg to stand on. am filing a complaint with the NY Attorney General. BUYER BEWARE!

I work for a used car lot who sold service contracts for this company, or should i say used to. We are unable to find a local shop to work with this company! One shop agreed and by the end of the claim refused to ever do any work for this company ever again. We got a different shop to give it a try with a different customers vehicle & upon trying to obtain payment the representative was rude, unprofessional and ended up hanging up on the mechanic.. Buyer beware, seller of these service contracts beware! What a joke! Ripoff ripoff ripoff

i'm buying a 2003 ford escape back in june of 06 june of 2014 took the vehicle to get it looked at there was multi problems with the vehicle 1.tune-up, , the hub shattered when they took it off along with a few other things the only thing they paid for was the bearing and hoses that was all the rest my girlfriend's father paid the rest i called superior protection and i read what should have been covered the guy told me they don't cover it even though it's on black and white paper to me superior protection plan is worthless they take your money when you buy the extra warrenty they don't pay what is on the warrenty there a piece of ### and need to be ran out of business i'll won't renew it not worth the money you pay for it warn everyone when it comes to buying a used car not to pay superior protection tell them there warrenty sucks warn everyone i hope superior protection get ran out of business soon

My fuel pump went on my 2006 dodge durango, it was a problem that was suppose to be fixed. I have found out that the repair shop that was suppose to do the repair, did not do the installing of a new fuel pump, patched the old one up and had me pay the 100.00 dollar deductible. Now I'm trying to get superior to fix the problem without paying the 100.00 again for a job that was not done the first time...

superior protection plan is a huge scam. I advise any of you who are thinking about investing in this auto warranty to reconsider. I've had nothing but problems with my extended warranty.they will do everything in their power to get out of paying for a covered repair. It is not worth the aggravation of calling again and again getting the same answer because all the reps are in the same office. Do not listen to the sales rep selling you this plan because he gets a spiff on it. He will say anything to get you to buy it,  "if your car breaks down just pull into the nearest mechanic and it's covered. " this is just another lie to get you to drop money.

WORST CUSTOMER SERVICE EVER. 

The customer service is terrible.  I spoke to Juan, Alex, Fred, and Buster all underneath Brad Crowson and they were all incredibly mean and refused to let me talk. Every single one but Buster would talk over me and treated me like an idiot. I have never been so dissatisfied.  I am currently in the process of going to small claims court and filling customer service complaints. 

DON'T WASTE YOUR MONEY!