The complaint has been investigated and
resolved to the customer's satisfactionResolved SunTrustBank — mislead
resolved to the customer's satisfaction
March 21, 2017
Richard some information deleted.
Letter sent to suntrust ceo
E. Jenner wood iii
303 peachtree st. N. E.
Atlanta, ga. [protected]
Re: account # checking. Savings #
This letter is to inform you of suntrust banking procedures that is in fact, questionable to the survivors of sole ownership to an account.
On 11-16-2017, I obtained a general power of attorney on my father due to his medical condition. The power of attorney states, “my agent shall have full power an authority to act on my behalf.” open and maintain checking and savings accounts.
On 11-27-02 my father was in the hospital for liver problems relating to hepatitis. The doctor’s did not know if he would recover. At this point, I informed his bank of what was taking place. I faxed over from the hospital, the power of attorney to the branch.in turn, jennifer faxed an account title to be sign by my father and me. This was done and sent back to the bank. My father did recover and I took care of all his affairs.
On 11-03-05 my father died of liver failure. After all of his creditors were paid, I closed out the suntrust account. Several months later I received a statement on my fathers savings account. I took this information to suntrust bank. I told the manager that I had power of attorney while my father was alive and never told or notified he had a savings account until after his death. The manager stated, “there is nothing I can do until the bank has a letter of administration. The account will stay on hold until that time.” at this point I contacted an attorney. It turn, he wanted $3, 500.00 to take care of the problem. (The account has $3, 976.38)
To conclude, suntrust banking procedures on this matter is in fact questionable. Your policy keeping information on matters such as this is a burden to family’s taking care of their own. Out of my own pocket, the amount stated above has not even come close of what has gone out to close the book on my father. The money that suntrust holds could go to his grandchildren. Don’t you think they are entitled to it? I hope you never have to go through what I have. The stress has taken its toll. I would like your response on this matter.