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SunTrust Banks reviews first appeared on Complaints Board on May 30, 2007. The latest review Overdraft Fees was posted on Apr 7, 2021. The latest complaint freeze my account by suntrust was resolved on Jan 29, 2018. SunTrust Banks has an average consumer rating of 2 stars from 301 reviews. SunTrust Banks has resolved 65 complaints.

SunTrust Banks Customer Service Contacts

+1 800 786 8787 (Lost or Stolen Card)
+1 800 382 3232 (Online Banking, PC Banking, Bill Pay & Mobile Banking)
+1 800 447 8994 (Report Checking Account Fraud)
+1 800 443 1032 (Loss Mitigation, Bankruptcy Filings, Real-Estate Owned & Short Sale Inquiries)
+1 877 596 5407 (Credit Bureau Disputes)
1 Park Pl NE
Atlanta, Florida
United States - 30303-2904

SunTrust Banks Complaints & Reviews

Feb 27, 2019

Sun Trust Bank — local branch error

Monday Feb 25 2019 10:15 AM Did a wire transfer with the local branch. The manager signed off on the wore...

Jan 23, 2019

Suntrust Bank — atm

The Suntrust bank on 101 S. king dr. charlotte NC. The ATM always has problems not working. I try to get cash...

Jan 18, 2019

Suntrust Banks — atm customer service

On 1/18/19 in the morning in the branch on Lakeland Highlands road in Lakeland Florida, I was depositing a...

Jan 13, 2019

Suntrust Banks — check deposit

This complaint is in reference to the checking account of Kathryn and John Turman, [protected]. Both of us are...

Jan 12, 2019

Suntrust Banks — transfer of charity by emily craig

I received a mail from your branch mail id [protected]@suntrust.org. Michael Bradley payment director...

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Jan 03, 2019

Suntrust Banks — check ordering

I ordered checks from the company linked to Suntrust around the second week of December 2018. Checks for me...

Suntrust Banks — online banking

On December 6, 2018 I emailed bank reciting that a stop payment be placed on check in the amount of $400.00...

Suntrust Banksonline bill pay for my mortgage

Suntrust website will not recognize any of my information. I can't log in. Customer service doesn't get me what I need. All I want to do is pay my mortgage. Why is that so difficult? This is about the worse customer service I have ever experienced. Today is 12/10/2018. It's now 12:30 pm. Started this process at about 11:50 am. IF this can't be resolved soon, I'm going to go onto Twitter and tell everyone to steer clear of Suntrust. This incompetence is inexcusable.

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    Suntrust Bankscredit card charges

    First... telephone communication WITH TWO Suntrust representatives.. totally Failing... must be in Central America or Southeast Asia.. Disgusting...

    The Goal .. was to block a credit card charge... by a company? .. who has been blocked in the Past... and With whom I have had NO business or any Transactions..

    The alleged charged was placed against a Credit Card Number which was replaced more than a year ago... and for which all claims should be disallowed...

    The first SunTrust agent, male, hung up on me, , when I protested that HE was trying to justify the Claimants charge to me...

    The Second Agent, female, suggested that the only solution was to Cancel the Credit Card Account and number I now have.. --- which is Stupid and unacceptable..

    I hung up.

    This is the Not the first time I have complained, resisted and Rejected the claim by TruthFinders.com, with Whom I have had NO business, transactions or communications, who are apparently Crooks, but are they supported and blessed by SunTrusts Consumer/Client processes and struggles??

    Time for Sayonara... for SunTrust, after 15 years... ?? Annuities and All ??

    Totally ... not... OK...

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      • Updated by Russell Ayers · Dec 06, 2018

        The two persons who answered the 800 number were on "telephone"??? lines that were barely distinguishable.. and ... it seems part of the Cheap systems that Suntrust and Others use, for "Small-pay" employees ... who are quite OK in their own right... but... conspicuously ... not much available...

      Suntrust Banks — notary service

      Went to SunTrust for notary service on the property that was being sold. We called ahead of time to make sure...

      Suntrust Banks — notary service

      Went to get notary service for a property that is being sold we have an account and also called and checked...

      Suntrust Banks — home equity line

      I have had a home equity line of credit with Suntrust bank for over 14 years. There have been numerou...

      Suntrust Banksvisa prepaid gift card

      I was bought this card in September. It had a £25 amount on it -although it cost £27.50
      I used it once for £6.00 .have never been able to use it again . It is part of the gospendit group . I cannot register the card - as it says there is an error, which means I cannot ring them as I'm told which phone number did I register ? It's a con !! I want Visa to replace this card with one I can use !!
      What can I do ?

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        Suntrust Banksoverdraft fees

        I had a transaction for $5.05. I had $3.65 in my account leaving a red balance of $1.40. They charged me a $36.00 overdraft fee the next morning because of the $1.40 balance. If this isn't highway robbery, I don't know what is...How can the government allow these unfair business practices go unchecked?...I am outraged and will close the account as soon as possible.

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          • Updated by Wicked Practice · Oct 26, 2018

            Tired of wicked blue collar thievery!

          • Updated by Wicked Practice · Oct 26, 2018

            Highway robbery that goes unchecked only promotes wicked business practices

          • Ch
            charona Jul 17, 2019

            i hope you got a lawyer and sued them for billions. it is illegal for a bank to charge an overdraft fee unless you are in the negative.

            0 Votes

          Suntrust Banks — check cashing

          I went to SunTrust Lake Miriam Square in Lakeland Fl to cash a check from a company to myself. I have a...

          Suntrust Bank — service

          I've been a client with SunTrust since 1980. I go past 5 different banks to get the SunTrust in Radford...

          Suntrust Bankscar payment refunded to the wrong party

          My name is Chrystelle Bitteng. I was a co-borrower on a car loan with my mother who was listed as the Primary. Since the loan acquisition, we have not gotten along. I basically made all the car payments by myself. I was able to refinance the car, with the help of a power of attorney that she gave me then to handle all matters related to the car loan.
          The issue here is that the final payment I made on the car before the refinance quicked in, and the new finance company paid of the car, was refunded to my mother's name. Not only that, the gap insurance refund was also made to my mother's name. Thing is, i do not get along with her anymore. She doesn't respond to any of my messages and does avoid them on purpose. I tried all I could to fix this issue with suntrust and even my mother, no one is giving in. I believe this is how suntrust rewards it's customers for paying their loans on time, by refusing to understand their issues and blindly applying a very « stupid » principle that forward all refund/documentation to the primary signer on the loan, although that signer is not the borrower and will not be making payments on the loan. I'm just really disappointed and frustrated with this whole issue. So now I have two checks, each for $662 and $338 that I cannot cash out. That's a hell of a lot of money to go to waste like that.

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            Suntrust Bankscheck you sent me bounced now I am charged a fee

            There is no where on the face of the check that says the check must be cashed by a certain date, when I called to complain about it, I was told a check could be reissued but you can not reimburse me for the 6.00 this is crap, its your fault there was nothing on the check saying it would bounce if not cashed etc etc etc

            Some customer service you have there, glad we no longer have anything with your bank and will NOT be recommending you to anyone!!!

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              SunTrust Bank, Smallwood Shopping Center Waldorf MD — teller

              On Sunday, 7 October around 3:45 I visited the SunTrust Bank at Festival Shopping Center, Waldorf MD. When I...

              Suntrust Bank — none delivery of check and lack of service to resolve.

              Lost check (recent) details below. Lost check (years ago) still unresolved. Details upon...

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