The complaint has been investigated and
resolved to the customer's satisfactionResolved Summer Bay Resort — rip-off
resolved to the customer's satisfaction
On February 7, 2009 I ordered what I thought was going to be a good thing for myself and my family. I was told that for $248.00 I would be getting 4days/3nights in Anaheim, CA for four people with 2 tickets to Disneyland, 4days/3nights in Napa Valley, CA with two tickets to six flags, and 3days/2nights in Las Vegas, NV with two show tickets. Now I knew about the 90-minute presentation. I also knew that I had to provide my own transportation. During the sales call I repeatedly asked the agent if there were going to be any other charges, and I was told “no.” What I was informed was that I would have to provide my own transportation, buy my own food, drinks and entertainment. What was never mentioned to me was that there was a seven day cancellation period, or that I had to pay $15.00 per person per night at the hotel and on top of that I have to give the hotel a $200.00 deposit. None of these things were told to me at the time of purchase.
They gave me a website (www.beginmyvacation.com) but no other contact information. I went on the website and there was nothing there except a "confirmation letter" addressed to me. None of the other links really went any where. No phone numbers, adddresses, or email address for those who wanted to exercise the cancellation policy which just happened to be in very small, light colored print in the middle of the confirmation information. It was not until I called to ask why I haven’t received anything about my vacations that I was told to go to another website (www.greatvacations.com) to review my information. I asked the agent then to send me something, Nothing to send. So now I am ready to use the vacation I call to book and now all these other things. I go on the website and yes it says these things but why wasn’t I given this website to start with? I spent the 6 hours trolling the internet to find whatever I could about Summer Bay Resorts - NOTHING!!!