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Suddenlink Communicationscable/tivo service and extremely difficult customer service

1

Our TiVo stopped connecting to download channel information, which meant shows and software updates could not be installed. You cannot contact your local Suddenlink office at all, it rolls you into their 1-888 voicemail menu which gives you a complete run-a-round, constantly sending you back to the Main Menu, repeating the same messages and "alleged" self-help fixes. It does not allow you to simply "hold" for an agent. The only way to finally get to actually speak to a live person was to call their billing number. She did her best to help, but I feel sorry for employees that work for this company that answer their phones because, by the time you finally get a hold of someone, you are really angry about what they put you through...and its the employees that get the brunt of it. The gal I spoke with said she hears the complaints from customers all the time about how difficult it is to deal with the company.

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