When I called, I spoke with Ginger (ext 2337) and explained to her that I needed to set services up in my name and get the ball rolling. Here is where the problems started.
You see, apparently because my husband did the initial calling to find out prices and things of that nature, they took it upon themselves to write down his name and address. I had not yet set up an account because we both knew that he had a past due bill (that we have set up payment arrangements for in order to pay what he owes) and the service needed to be in my name any way because we have split the bills throughout the house. However, Ginger told me that because we have the same last name that before I could get services in MY name, I had to pay HIS old bill. Now, you tell me how that makes sense. She then proceeded to tell me that because my “husband is going to watch the TV, you have to pay the old bill”. Okay, so because my husband is going to watch the TV, I am now penalized for mistakes he and his ex-wife made three years ago????? I got very angry and asked to speak with her supervisor. Basically, the supervisor told me the same thing. Again, because we have the same last name I had to pay the old bill.
Now, let me vent a few things. First off, if your company penalized everyone for having the same last name as someone else, we would be paying triple what you make every month. Secondly, this account is in MY name and is using MY social and MY credit. NOT HIS!!! His name is nowhere associated with this account and should have never been even asked. However, we did the right thing and explained that he would be in the house and that we had made payment arrangements to pay the old bill. Lastly, if I paid for every ‘Ellis’ that owed you money, I would probably be paying my bill in full for at least a year. So, what I am gathering is that these two ladies were just trying to get the bill paid for. I am very aware that he is liable for this debt; however, we have not tried to skimp out of it.
Let me be the first to tell you that, because of this experience, if I had another option for Internet and TV, I would take it. The women I spoke with at the Tyler call center are rude, inconsiderate, and do not know how to listen. They will talk over you instead of to you and will OPENLY tell you that “well, there’s nothing you can do”. Excuse me for saying, but there is always something I can do. The line of work I am in is gracious enough to let me have access to multiple people in multiple walks of life. I do know a thing or two about the law in Texas and I am quite knowledgeable of the laws that go along with marriage. I will never be dealing with the East Texas call center again if I can avoid it.