Subway
reviews and complaints

Went to the subway on Washington way in Longview Washington. Pulled up to the drive through and the worker in a rude voice says"what do you want?" Said I was there to pick up a mobile order. Pulled up to window she hands me my order and closes the window after i sign the receipt. I got home and 2 cookies and a bag of chips were missing. This isnt the first time

I have been to three different subways using different cards to pay the bill.in every case your readers reads the cards wrong...in two cases declining my card snd the card being charged anyway. Once I had to go back and get my money back and another time my bank caught ir. This time my daughter was using her debit card and it was declined and my bank said nothing was wrong. It did not charge the card this time. This is ridiculous and im tired of it.. Fix your card readers...

How come your business in the USA is the only one to reject my credit cards. The first time this happened I thought it was just there card reader in Ronan, Mt. and tried a couple of times so I quit going back and then I tried it in another city but the same thing happened so I tried a different card with the same result. As a result I have quite going to Subways because I don't like to use cash or checks. My name is Roger Tauck from Ronan, Mt. and my email address is [protected]@ronan.net and phone number is [protected] if you care to respond.

First and foremost I would like to thank Subway for the gesture of offering a free 6 inch sub to all Veterans on Veterans Day. Unfortunately, I went to 4 Subways and all of them stated that they were not participating in the Veterans Day offer. Needless to say I was disappointed. If possible, for future Veterans Day can a list be complied of all participating Subways.

Thank you,
Charmaine
Sunrise, Florida
[protected]@yahoo.com

We have been eating at this Subway for years and are usually very happy with it. But today there was a woman behind the counter I have never seen before. She was older than the usual staff and struck me as possibly a supervisor or manager. She seemed to be instructing the staff on how to ring things up. She was dressed in her own clothes. As I sat there eating I watched her dig her ungloved hand into the black olives, shove them into her mouth, lick her fingers and then shove it back into the olives. Then she ran her hand thru her hair and then shoved it into the salami and pulled out a few slices and ate them. Walked around talking to other employees and revisited the salami bin a couple more times. It was digusting. After eating there hundreds of times we will think long and hard before returning. [protected]@yahoo.com

This is the second time I am writing to you about the service at one of your subways.

After the first time a Ripal Patel wrote me back thus ..

Dear Emile Lupichuk,

I want to take a moment to thank you for contacting me and to extend my apologies for the less than ideal experience that you had in my restaurant.

Just want to let you know that right now we don't carry any coupons for buy 25 dollar gift card and get sandwich for $1 because you need to buy sub right away and if you don't want sub right away then we just wrote on your receipt for next visit . Whenever you were at restaurant you said you bought $25 gift card yesterday night but I checked and there was no transaction for any gift cards yesterday because of that I ask you if you have receipt but you said you don't and you left. I know that we have let you down, and for that, my team at Subway® is sorry.

I want to make this right, and I am always looking for ways to improve the experience for my customers, so I shared your feedback with my team to prevent this from happening in the future.

Thank you for choosing Subway® and we look forward to seeing you soon.

She not only inferred I was lying about the purchase in question but doubled down on the lie that they write on the receipt of every 25 dollar gift card that they sell or add to.

I offered her a snippet of my visa transactions from the 2nd of October that did indeed pay to that subway 31 dollars and so the idea that I did spend 25 dollars on my subway card and a melt and 2 refills of drink is only a lie and deflection.

Is this how subways treat their loyal customers?

The gist of the matter is that instead of just giving me the subway coupon .. which they do not have probably because this store is too cheap to purchase them, is to write a name on the coupon .. how slip shod is that .. why not just give the customer an IOU like wimpey from popeye the sailor man.

Shirley Fields, allowed four black (African American) kids to order food, pay for food, then decided to kick them out. Ms. Feilds stated that the kids were there too many days in a row. This is unacceptable!

Vicki Patel, is the owner and doesn't allow her customers to have any contact info on her. The same customers that pay her bills.

I can't help but wonder if Ms. Fields would have handled FOUR WHITE KIDS in the same manner.

I am a former employee at Subway in Centennial, CO and ended up quitting because I was embarrassed to be associated with that place and the sloppy mess they made of customers sandwiches. The staff there was miserable to work with because of their unprofessional behaviors. When I first started there I read the Google reviews of that location and most of them were negative due to employee behavior, poor quality subs, and the dirty dining area. After only working there a few days, I completely understand why they got bad reviews. I was speechless at the way these two male employees spoke to the manager and all of what they got away with and still keep their job. I had previous experience from when I managed a Subway 4 yrs prior. I was proud to work at the one I previously did because we held our crew and the food we served to a high standard. It was always busy because word had spread about the good service and nicely made subs. When I started with the current Subway I brought that same standard I had when making a sandwich and customers voiced their appreciation for how it looked. The manager moved me to the cashier position while her and this arrogant, lazy employee made the sandwiches. I was told that I cared too much about the quality of their food rather than getting them out the door fast. I worked the register for a few days and would cringe when I would watch them making subs. They were fine with sending a paying customer off with a sloppy, falling apart, sauce all over the outside of the bread, very poorly made sub that the guest was gonna end up wearing because of all fixings falling out once they unwrap it. I could clearly see the displease on the customers face while watching that hot mess being made. I had to quit because I was too embarrassed to be wearing a Subway uniform after witnessing and working with such lazy, rude, disrespectful people and it being accepted from management. I understand why it's rare to see hardworking, professional employees at Subway. We don't last because we are over shadowed by bad management and the terrible crew that has zero consequence. I've read the reviews on Subways all over the country, and all complaints are the same for those Subways. I just don't see how they will stay in business in the future.