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Subway complaints 1102

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Subway manager's attitude was like who cares

A few months ago I pulled up to the window at the jefferson street subway in athens. I ordered a large sub and told the cashier make it tuna. I notice the workers laughing and giving each other high fives. Later I found out why. It was not a tuna it was meat ball with everything I requested on the tuna, mayo, green pepper etc. I called the mgr. And informed, the mgr. Said they were out of tuna. The mgr. Never said come back and we will make it right. The manager's attitude was like who cares. I e-mailed a complaint to the subway web site and no response. Needless to say I don't trade there at all!

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DON'T GO THERE
COLCHESTER, GB
May 30, 2009 5:58 pm EDT

The complaint has been removed by the request of the author.

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SubwayWorker1990
Gadsden, US
Sep 05, 2012 12:12 am EDT

And for Subwayninja... For shame. Subway Restaurants do not need workers like you in their stores. I am sure you are more qualified for a different line of work.. Like fixing plumbing or computer analysis, something that doesn't have to do with the public. EVER.

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SubwayWorker1990
Gadsden, US
Sep 05, 2012 12:07 am EDT

I forgot to give you the email... did I mention i am a little forgetful... Thing1o1@yahoo.com.
That's a number 1 and lower case "o" and another 1.

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SubwayWorker1990
Gadsden, US
Sep 05, 2012 12:03 am EDT

I have worked at Subway for almost two years now. I love my job, I love my customers, and okay...sure... some days are better than others but never have I been out-right rude to my customers. I have had complaints, but I am regrettably for them and make it a personal mission to correct them. I close most evenings and I always quality control my food before i put it up, even if i have to throw away a whole pan of food because i know it's not going to last the night and be perfect in the morning. I do not own this store, but I do feel like it is my responsibility. Some of the issues are not always from the person right in front of you making your sandwich. For example: I read a post earlier today about a young lady coming in to order a sandwich and there only being two kinds of bread to choose from. She was upset, its understandable. However, The person who was taking her order might have just arrived for their shift, and the worker before him/her might not have made bread for the evening. WHY YOU MIGHT ASK. Simply for the fact that it was not his/her problem and they were not the ones going to be penalized for the problem. Its a sad fact but most people do not take pride in their work. Bread take over and hour to proof and cook at Subway, if the employee would have began making bread twenty minutes before their shift ended, the other co - worker would not have had to worry about to clocking in, discovering they had to make bread, finding out how much and of what kind to make, getting it out of the ###er(It's the cabinet in the cooler were the bread is kept), spraying it with water and scoring the bread, heating up the proofer and oven. On top of proofer for and hour, bread cooks for at least 10 minutes, and then sits on the cooling rack for an additional 30 minutes. I know in most peoples eyes 20 minutes is not a lot, but it really helps when it comes to making the bread. I Love my job, I want the feed back, I tell my manager all the time; If I am not doing something the right way or your unhappy with the way I am doing it, Let me know otherwise how do i know your unhappy with me. You don't have to yell at me, just tell me. AND YES I KNOW, WE ASK YOU THE SAME QUESTIONS SIX DIFFERENT TIMES. But with that big toaster in the back we cant hear a thing and that glass the protects the food from coughs and sneezes, It works as a great sound buffer also. I want you guys to let me know I cant give the location of the store I don't know how upper management would feel about it but I do have an email address that i will share with you guys if you have any question comments or grievances with my post.

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BRAH
, CA
Aug 13, 2012 11:27 pm EDT

i do not give sub to my dogs inspeter nail1/2 inch long guy from red deer alberta DISCRIMINATIONI AM SIKH

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bohemia123123
Vancouver, CA
Aug 10, 2011 12:20 am EDT

Subway restaurant: Please dont stop seafood and crab sandwich. I recently found out that subways in vancouver bc, are no longer providing their customers a seafood ancrab sandwich.

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Subwayninja
Oklahoma city, US
Jun 23, 2011 10:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If youre to lazy to stand in line for five mins at subway then its your own fault plus subway drive through should not exist you people want to eat fresh and be healthy? GET THE ### OUT OF YOUR CAR most of you need the work out comin up to me all sweaty and out of breath because you just walked five ###ing feet JC you people have no faults do you

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notica
Edmonton, CA
Oct 01, 2010 1:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been working at Subway for 2 and 1/2 months now and trust me when I say I am looking for a new job. I like many of you had a nice picture in my head of a fresh clean place. I was so wrong, they change the dates on the food to today's date and you then don't know how old it is, my co-worker who has now moved on from this horrible job found green fluff on the cold cut trio. I often find the east Indian ladies hair in the prepared produce. The sauce containers never get washed out new sauce just keeps getting added. They usually only have one person working so not only is it a lot of work it is really hard to find time for a break. I no longer want to work there because I am not proud and I like to take pride in my work. If I had the financial backing I would quit today.

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monstersquad
, US
Mar 20, 2010 4:29 pm EDT

All of you who have a 5 dollar foot long problem. It does NOT say just any. it say any REGULAR foot long is 5 dollars.

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pixiefran
, GB
Jun 18, 2009 6:41 pm EDT

wow, jason tillo, you seem like an absolute freak. I'm a year younger than you and already i've gleaned that you can make a complaint about almost anything that anyone throws your way, and doubtless you'll throw some sort of purile insult my way when this gets posted. How dare you call peaches a whiny child? She's being treat terribly in her job - something you, as an unemployed individual, are in no position to comment on. Stop sitting at your computer harassing people and GET A LIFE.

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Our landline connection in t. Nagar subway outlet is often getting disconnected, and even we register a complaint through customer care, there is no service at all, and I don't know what the hell u people are doing, u people need the payments regularly and u wont serve us properly, last month the line got disconnected and we got reconnection after 10 to 15...

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About Subway

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Subway is a popular fast-food chain that specializes in sandwiches and salads. Founded in 1965, Subway has grown to become one of the largest restaurant chains in the world, with over 44,000 locations in more than 100 countries. The company's mission is to provide customers with fresh, healthy, and delicious food options that are both affordable and convenient.

Subway's menu features a wide variety of sandwiches, including classic favorites like the Italian B.M.T. and the Subway Club, as well as newer options like the Beyond Meatball Marinara and the BBQ Rib. Customers can choose from a range of breads, including white, wheat, and multigrain, and can customize their sandwiches with a variety of toppings, such as lettuce, tomato, onion, and cheese.

In addition to sandwiches, Subway also offers salads, soups, and sides. The company's salads are made with fresh greens and a variety of toppings, including chicken, turkey, and bacon. Soups include classic options like chicken noodle and tomato, as well as seasonal offerings like butternut squash and broccoli cheddar.

Subway is committed to providing customers with healthy food options. The company's Fresh Fit menu features sandwiches and salads that are low in fat and calories, and the company has also introduced a range of vegetarian and vegan options, including the Veggie Delite and the Beyond Meatball Marinara.

Subway is also committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has introduced energy-efficient equipment in its restaurants, uses eco-friendly packaging, and has implemented recycling programs in many of its locations.

Overall, Subway is a popular fast-food chain that offers customers a wide variety of fresh, healthy, and delicious food options. With its commitment to sustainability and its focus on providing affordable and convenient meals, Subway is a great choice for anyone looking for a quick and tasty meal on the go.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.

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Overview of Subway complaint handling

Subway reviews first appeared on Complaints Board on Dec 5, 2006. The latest review Charge for food not picked up was posted on May 7, 2024. The latest complaint Ordering Website via PC was resolved on Sep 22, 2023. Subway has an average consumer rating of 2 stars from 1141 reviews. Subway has resolved 151 complaints.
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  1. Subway contacts

  2. Subway phone numbers
    +31 205 317 300
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    +65 62 272 557
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    Asia
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    Middle East, Africa
    +44 800 085 5058
    +44 800 085 5058
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    100%
    Confidence score
    United Kingdom
    +1 (203) 877-4281
    +1 (203) 877-4281
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    Director Sales Operations
    +1 (800) 888-4848
    +1 (800) 888-4848
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    Executive Vice President
    More phone numbers
  3. Subway emails
  4. Subway address
    327 Howard, Evanston, South Carolina, IL60202, United States
  5. Subway social media
Subway Category
Subway is related to the Fast Food Chains category.

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