Subway review: Food

Dear Sir/Madam,

I am writing to formally escalate a serious complaint regarding an incident at your Subway store located on Field End Road, Eastcote (HA5 1QR), London.

On [insert date], I ordered a vegetarian meal and was instead served a product containing chicken. This constitutes a significant dietary breach. As someone who does not consume meat, this incident caused me considerable distress, discomfort, and concern regarding your food handling practices.

This matter goes beyond a simple order error. It raises serious questions about:

Ingredient handling and segregation
Staff training regarding dietary requirements
The risk of cross-contamination within your food preparation process

Such failures are unacceptable, particularly for a global brand such as Subway, where customers rely on accurate food preparation to meet dietary, ethical, and potentially religious requirements.

I require a formal response addressing the following:

A clear explanation of how this incident occurred
Details of the procedures currently in place to prevent such errors
Confirmation of what corrective actions will now be implemented

Given the seriousness of this incident, I expect:

A full refund
Appropriate compensation for the distress and inconvenience caused
A written apology
Assurance that this complaint has been escalated beyond store level and formally investigated

Please note that if this matter is not handled appropriately, I am prepared to escalate it further through Citizens Advice and Trading Standards, as this may constitute a breach of consumer protection and food safety expectations.

I have retained evidence, including my receipt and photographic proof, and can provide these upon request.

I expect a prompt and substantive response within 7 days.

Yours faithfully,
Ayush Adhvaryu