CB Fast Food Chains Subway Complaints #22-41

Subway review: Buy one get one not received

rrogerr of Cincinnati, US

Nov 13, 2023 10:15 am UTC

Verified customer

Asked at the counter if they were offering a veterans day special, was told its buy one get one free. We ordered 2 footlongs, got to the register and was told its $25.90. Politely said you just told its buy one get one. The manager took over the register and could not make the discount work, then said oh, thats only available thru the app! He would not void or honor the discount and charged us the $25.90... What a horrible way to treat a customer!

Desired outcome: Our next visit should be complimentary.

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