CB Fast Food Chains Subway Complaints #1002-1021

Subway review: double charging debit card ( 3 comments)

Emily, former Subway customer of Des Moines, US

Aug 08, 2010 10:06 am UTC

Resolved

I purchased one 5$ foot long Subway sandwich and got charged on my debit card for two.
The attendee at the Subway the next day said that I would have to bring in my bank
statement and the original receipt before they would refund any money.
I live in another town away from this Subway and feel that there has to be another way rather than use up gasoline or get screwed out of and extra total of $5.43. This seems like a scam.The sandwich version of telephone bill cramming.

This ends my patronage of Subway since I don't know if and when that could happen again.

I am sorry that's not a clear statement on my part . I had not driven back over there yet since it is a town away. I thought I should be able to give the receipt number and
transaction# over the phone- that should clearly show an issue with the numbering of the receipts that show a record of the purchases and that there was one receipt with one sandwich on it. But why would I risk that happening again by staying a Subway customer? I wouldn't. I just think it was a good thing I was not traveling through the state or something. I am required to make an appearance with my bank statement too.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

3 comments

Add a comment

Elizabeth449402

26 comments

Elizabeth449402 of US

Aug 09, 2010 1:00 am UTC

Just call your bank and dispute the transaction. Say you are out of town and can't return to the store or something.

If the store can't provide a signed receipt (which is probably, since most fast food places take the risk and don't require signatures for small transactions in order to decrease wait times), the bank will get your money back.

subway5933

1 comments

subway5933 of IE

Aug 23, 2010 5:59 pm UTC

subway didn't overcharge you ...regions did ...how do i know you have a regions bank card because ...they have had other people that were charged twice however the subway only has one transaction that goes into the register. ...Call your REGIONS BANK go to www.ipcoop.com and there you will find subways partners and maybe get some help on getting this all figured out.

Hope with Lyme

Beloit, US

1 comments

Hope with Lyme of Beloit, US

Apr 04, 2016 9:37 pm UTC

They have triple charged us. When using rewards program if you enter wrong phone number scan your card it says declined. So you do it again with another phone number declines again not being able to remember which phone number you gave 18.76 charged 2 times. My daughter finally paid the $18.76. So we ended up paying over $56. What A SCAM!

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