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Subway

www.subway.com

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1.6

Overall reputation rating based on reviews and complaints

Subway earns a 1.6-star rating from 33 reviews and 1113 complaints, indicating that most sandwich enthusiasts are dissatisfied with their meals.

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Subway Complaints Page 50 of 56

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1:41 pm UTC

Subway rude manager grace refused to honor coupon, unable to read.

Manager Grace Subway @ El Camino and Watt Ave, Not only could she not read the coupon in her hand, but she lied about how I could reach a Subway manager. She insisted that I had to buy a sandwich to get one free. The coupon I had said simply in plain English to buy a drink before 11am and receive a free sandwich. There was no language about requiring to purchase a sandwich first. It was obvious she did not know how o read. Why does Subway employee anyone especially managers hat can't read. She should be fired for lying about how to reach a manager .

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FDL_HOU
US
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Mar 03, 2011 1:15 am UTC
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Could there be fine print on the coupon or on the back that reads, available only at participating locations or something to that effect?

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pobarjenkins
Minneapolis, US
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Mar 03, 2011 1:10 am UTC
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Could you upload a picture of the coupon?

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10:37 pm UTC
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Subway is having a deal for any foot long including steak and cheese for $5.00. I went to the Subway on Crenshaw & Redondo Beach Blvd. and ordered a steak & cheese foot long with a drink and handed the guy a 20. He said after he took the money that the steak and cheese was not on the special price and charged me full price for it. I told him what I saw on...

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2:22 am UTC
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I have been going to subway for years, and for the most part I've been a satisfied customer. That is until recently. The last three times I've eaten at the subway on 5th and market in downtown San Diego. NEVER AGAIN will I eat at subway sandwiches. All because of that one store. I was shorted on ingredients (specifically meat and tomatoes). I know thi...

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2:17 pm UTC
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Subway dishonesty

I'm a regular patron from the branch above and was persuaded to get their membership card which costs below SGD$10 and entitles you to a 10% discount (stated on card). TThe elderly female staff added that i'm entitled to even 15%, depending on promotions, just by showing the useless membership card. I'm a fool for trusting her words.

This is totally untrue as i'm only given 10%. When i realise that they give 15% vouchers with every sandwich, i was dismayed when i realise that my 3 sandwiches only entitle me to a miserable voucher. I was told that a voucher is given with each sandwich.

I try reasoning that i may as well buy per sandwich in 3 separate receipts, but guess what? She added in her own free words that One person can only get a voucher, regardless on how many sandwiches he buy in a day. So im assuming i'm a under-valued customer that is restricted to a one sandwich promotion discount voucher, despite me eating subway for 2 meals at different time within a day, and ordering at least 2 sandwiches per meal.

Well, im pissed not with your miserable additional 5% discount, but how subway and your staff is taking me as a fool, with their twisted words and forceful explanations. Well, i like your food but that doesn't make me fool! I'm never going to step inside a subway outlet again and your membership card is now in the bin for good.

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3:18 am UTC
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Subway mean people

Well Stoped here for my lunch the other day and ordered a Large Tuna Sub. I told the Waitress that I wanted cheese. I got my sub than got to the table and as I was putting pepper on it noticed there was no cheeese. I kindly explained that I wanted cheese and that there was none. As I was telling the girl about it she opened up the bin where they keep the cheese, I was so excited that I was going to get my cheese, and I was telling the girl about how much I love cheese, she grabbed me by the neck and stuffed my face into the cheese bin. She then loudly started to yell, ya liking the cheese, have you had enough yet? All I could think was 3 things 1: This girl is crazy, 2: Man, am I sick of cheese, 3: Wow this girl has sure got some very impressive muscles. As I was about to come to my cheesy death, the manager came out and started screeming. I was relived he was going to fire that insane waitress, so I thought, until I heard him start swearing his brains out at me for having my head in his cheese, and threw me out of the restaurant, these people are mean do not go to subway, EVER!
P.S. I have not eaten anything with cheese since, It has been 2 weeks I think I have a cheese trauma, After this I am getting on the phone with a therapist.

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chevypride98
Coquitlam, CA
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Feb 23, 2011 2:10 am UTC

hahahahahah! total cheese head :P

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chevypride98
Coquitlam, CA
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Feb 23, 2011 1:44 am UTC

i knew it! lol, i couldnt even finish reading the post without laughing, this person is obviously crazed and on way to many drugs :p

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chevypride98
Coquitlam, CA
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Feb 23, 2011 12:04 am UTC

mhm. does that mean im agreed with, i assume so :P haha. some people make up the weirdest things to complain about

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chevypride98
Coquitlam, CA
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Feb 22, 2011 11:32 pm UTC

i doubt she shoved ur head in the cheese bin considering most subways have a sneeze guard that most people can barly get their head over, in order for her to do that she would have had to grab u, open up the staff enterence behind the counter and then proceed to do what u say she did, am i right?

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J
12:27 pm UTC

Subway waste of money

I have been going to subway for years and always loved their salads well today I ordered my usual chicken bacon ranch salad first off they were afraid to put any lettuce in the bowl and my toppings included 2 green peppers, 3 black olives, 3 banana peppers and 4 jalepenos and she forgot the cheese when I ask her for the cheese and few more vegies she said they were to busy and refused to make it right and charged me 11 bucks for that mess never again. My family has decided that subway will no longer be on our list of go to quick meals.

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No more Red Robin
US
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Feb 22, 2011 2:26 am UTC
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### off.

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No more Red Robin
US
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Feb 21, 2011 9:04 pm UTC
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Molliewollie, YOU NEED TO GET A LIFE AND RIGHT SIZE DOWN OR CALL JENNY, SOUNDS TO ME YOU ARE REALLY FAT. IF A CUSTOMER WANTS THE A/C ADJUSTED THAT IS THEIR BUSINESS. EVER HEAR MYOB. SOMEONE NEEDS TO SHUT YOU UP WITH DUCT TAPE.

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2:09 am UTC
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Subway metal inside of bread

I jus get some saandwichs for my party with my coworkers and one of the sandwich have metal inside of the bread,
i just call the employee and he told me the he can replace for another sandwich this is unaceptable i bring this to his attencion they have to do something better for the quality of the food for the costumers.
i have a picture if somebody wants to see.

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pobarjenkins
Minneapolis, US
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Feb 06, 2011 5:45 am UTC
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They offered you new sandwiches, what else did you want?

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7:58 pm UTC
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Subway rude employee

After a company meeting on Thursday 2/3/2011 @ 1:00pm, My co-worker and I decided to drop by subway to pick up lunch before heading back to work. The first teenager that asked us what kind of sandwich/bread/cheese we wanted was ok (she only yelled out across to the other teen once). The second however was very rude, throwing things around slaming the mircowave door. Once she finally noticed me and said "whatchu want on dis?" I told her and then to finish I said some ranch, then the ranch was out...with a glob or two on my sandwich I asked if there was anyway I could get a tad bit more one it...she said "Yeah" stormed off to get more rance...my co-worker then begins to tell me that this is the same girl that is always so rude to her and everytime she is here she is like this. Well, I decided to then give it back to her. She rang up what I had ordered ( I had to tell her 4 times) She rand up my co-worker and mine together, my co-worker said those are seperate... She then huffed and puffed grabbed our food out of the bag and was hitting the computer with her finger to correct it. I finally got to the part where you pay. I was done with this girl by this time, I laid my card on the tray---she grabbed it and swiped and gave my receipt and card back. I have never had this kind of attitude from someone that works there before. My other co-worker had had issues with them as well...She had thought she left her keys there and called back up and asked her and the
same girl said "aint no body left no keys"
Co-worker said "Well can you look for me?"
Employee "Naw I done told u aint nobody lef no keys or no message abouts no keys"
Co-worker "K" hung up.
There are many other people that need jobs and they hire these impatient, rude, attitude filled teenagers to do the job...really? I will not go here if I see her working again! Get rid of her and I'm sure you'll have more customers!

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Lyn Scully-Aguilar
Irvine, US
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Feb 04, 2014 11:39 am UTC

First of all, I am not one of those individuals that routinely write to companies to complain. I have maybe written to a company twice in my life. I can tell you that I frequent Subway and often times choose your offerings for lunch several times a week. Last evening while shopping with my family at Walmart, I decided to order some sandwiches on the way out. This was at store #38497 at 20:25:39 trans.#215 Dwlr1 TRDT 020314 Host ID [protected] in the amount of $17.32. First off we were greeted by whom I believe is Logan who proceeded to make the first sandwich on the order and who opened up the ticket I believe. He was short and appeared somewhat stoned but that’s ok, he took care of my first sandwich just fine. Then the second gentleman took my 2nd sandwich order. This guy was tall and thin. As we proceeded through the vegetables and he asked if it was for here or to go, I told him I needed one last sandwich. He rolled his eyes and snapped the gloves from the holder to put them on. I said "eye, what kind of attitude is that" and he SHOUTED "you are suppose to tell me before we get to the end of the line". I told him that was rude and obnoxious and told him all I needed was a simple 6 inch Tuna with nothing else on it. Not toasted. No vegetables, no nothing. So I said to him "now that wasn’t hard now was it". He continued to be snarky saying how I was suppose to order earlier in the line. I asked who his manager was and he laughed and said it will be on the receipt. When he printed the receipt I saw the store managers name was Robert. He laughed and said "Robert was fired last week, so good luck". This guy said his name was Hunter but I am not sure if I can believe that. I am a Senior Manager for a major automotive car company and expect more from your franchise, as I am sure you do to. I do not think you want me and my mouth spreading this negative experience. I hope that this gentleman is dealt with swiftly and appropriately. I hope to remain a loyal Subway customer. My email is laguilar@hmausa.com. I have written to the Corporate Office as well. We will see if this is appropriately handled.

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Sally Mcclure
Ball Ground, US
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Mar 22, 2009 9:44 am UTC

I went into our subway resturant one afternoon to get our dinner there is 5 in our family. The girl working was very upset slinging the bread and the veggies around. She said her helper had laid out on her and she was having to do it all by herself. I can undersand her frustration. She got on the phone several times calling for help I assumed. Every time someone else came in the door and got in line she would say DAMN. She was red in the face and kept cursing. I told her to slow down and calm down before she had a stroke. I felt sorry for her but she made everyone feel like they had just entered a war zone. When I finally got my order and left people were backed up all the way to the door. It looks like the manager or whoever is in charge could take better care of their employees than that.

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rude employee in ohio
Hubbard, US
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Mar 01, 2010 5:56 pm UTC

The red head girl that is there everyday think her name is "Jes". What a rude employee, she nevers smiles and commands your order then rushes you though the sub making process. She even rude to her co-workers and the owner thinks the world of her. He going to lose alot a great customers due to this employee that he likes a great deal. Please have someone other then "Jes" be your day person hate to see another small bussiness go out of bussiness.

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doogaplex
Belleville, US
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May 20, 2012 3:13 pm UTC

Was this girl Asian ? lololol

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bugmenot2
Fairfax, US
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Dec 30, 2010 9:11 pm UTC

I know how you feel. But do you know why the owner think's so much of her? It is because she rushes you through the sub making process. It because she does it all so quickly - this in turn save HIM money because he can make more sandwiches in a smaller amount of time with her. But yes, i know what you mean about not being given time to think. All i can say is complain, then you might be able to get the presure taken off the employees to work so quickly, and in turn have better customer service.

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customer who wants to be treated right
Redding, US
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Jul 16, 2009 8:25 pm UTC

I recently went to a Subway in Redding Ca on Dana drive and had two employees act absolutely rude . The both were cussing and discussing a passion party and the things( sexual toys) they purchased there. I understand that complaints against these two employees have been made to the manager, that is why I am posting this. This same shop has other great employees, however the behaivor of these two is what shadow the store.It would be of best interest to fire Danyell & Emily

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10:43 pm UTC
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Subway rude mean treatment

this subway has nice people but also some really rude girls working there lately. They have bad attitudes and treat people with contempt. I asked the dumb rude [censored] behind the counter to move my onions to the end of my sandwich so they can be evenly dispersed since she slopped them in the middle like the lazy b she is...she refused and said once she closes the sandwich they'll just move there...yeah right. Its my sandwich...why is it so hard to move onions...then more bad attitude...just rude people working there they are awful and need help with their [censored] attitudes to people- lazy slobs

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Update by rick28
Feb 01, 2011 6:16 am UTC

english freak- youre a psychopath...there aer tons of you maniacs out there in society today-- youre a rotten disgusting loser low life who likes to argue and pick fights with people b/c it makes u feel important...though ua re the most disgusting person to exist... eww youre so gross i cant believe im even retorting to ### like you..

Update by rick28
Feb 01, 2011 6:11 am UTC

what a bunch of nasty ### fugly ### losers...go away you psychopathic leeches...you're so disgusting...

Update by rick28
Feb 01, 2011 5:43 am UTC

whoa...its teh clan of kkk here or psychopaths gone amuck...you sub human freaks are sick as hell...messed up lunatics...you all need serious help but since you're no life pitiful ###s who live on this thing abusing others...you sickos will never get the help you need...

Update by rick28
Jan 31, 2011 10:59 pm UTC

no youre the ### and u shud stay home and away from others you ###!

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FDL_HOU
US
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Feb 01, 2011 1:12 am UTC
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You're a lazy ###.

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2:33 pm UTC
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Subway hygeine/illness

I walked into a subway at a food court in Manipal, Karnataka. First of all I was shocked that they were using their bare hands to make the sandwiches! I figured if that's how they do it there then no point in being fussy about it. I politely ordered my sandwich and walked out. 3 days later I was in the hospital suffering from Typhoid Fever! I asked the doctor what might have been the cause, and he said usually fecal contamination of uncooked foods. The only uncooked foods I had consumed that entire week would have been the veggies on my sub!

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Update by DonMatthews
Jan 31, 2011 2:44 pm UTC

Brenda, check the location. This was last month while I was on vacation in India.

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6:04 pm UTC

Subway charged me $14 for a foot long!

I often go to subway to get a $5 footlong. When my friends ask where we should eat I always say subway. Well not anymore! Yesterday when I went I was charged $14 for a foot long! I got 3 meats, one cheese and the toppings.

Why was I charged so much? He tried to make up some * reason but since he was mexican I didn't argue cause I didn't even understand him!

I was so upset that I don't plan on ever going back unless I get my money back or at least $7. A very upset lady.

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DonMatthews
Mangaluru, IN
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Jan 31, 2011 2:43 pm UTC

3 meats? well he charged you separately for each of the meats.. I thought the $5 was only valid on select subs..

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pobarjenkins
Minneapolis, US
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Jan 25, 2011 9:55 pm UTC
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You should have refused to pay that much and then spoken to a manager and/or left.

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Allan22
US
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Jan 25, 2011 6:06 pm UTC

shouldnt have paid it. race has nothing to do with it. your own fault for paying and or not asking for someone else ie manager. you really wanted that foot long eh?

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5:49 am UTC
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The Manager at 1026 west Rand road Arlington Heights Subway is very rude to his employees that customer like myself refuses to eat there .An employee there that I have known so long name Martin is very good in customer service. He makes you laugh and makes you feel at home. He is the reasons why people keep coming back because of his positive welcome...

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9:48 pm UTC
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I was surprise that after 4 months that I mentioned to my friend that there was a huge roach by the soda machine at the subway, he has not gone back to eat there. He said that since I mentioned it to the employee and the employee did not do anything about it it meant that they have a lot of roaches and that the employee was not shocked because of one roach...

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6:35 pm UTC
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I responded to the listed Subway establishment to purchase a "seafood sub" as I always have at any other locations. The female server was very limited on the amount of seafood she was placing on the sandwich. She partially filled the "scoop" used to gather the seafood from the bowl to place on the sandwich. She then began to spread pieces of the seafood to...

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5:59 am UTC
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Many people on this board complain about the customer service from the workers, but let me enlighten you about the way the employees are treated. The youngsters have to put up with turning up for there shifts only to be told that they are now not needed for that particular shift. They have split shifts such as 11-1 then 5-7. Difficult if they are non...

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12:10 pm UTC
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Subway mta booth worker

Date : december 21, 2010 — time 4:00 am — employee badge #87486
This morning on daily routine to work, I asked the booth employee at the beach 60th street "a" train station (that was reading a magazine) to refill my metro card with 3 other metrocards I had with money left in them so I could board the train, to me she seemed very annoyed at the fact that I was asking her do such a thing, she trew her magazine on the desk and said that she next time she wasnt going to do this anymore because it was too many metrocards, she took so long doing this that I missed my train when she saw that I had missed my train she just laughed and continued to read her magazine,

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Booth Operator on Pelham Parkway
New York, US
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Aug 29, 2011 2:03 pm UTC

Date: August 29, 2011 - Time: 7:00 am - Booth employee on the Pelham Parkway (Dyre Ave 5 train) - She would not give her name or badge number. She is rude everyday, if you ask her a question she acts like you're asking her for a kidney. She refuses to combine metrocard balances but this morning was the worse. After the hurricane, everyone is confused and looking for guidance. I arrived at the Pelham Parkway Station swipe my card and the turn stile is not working. I ask her, are the trains running, she replies with an attitude Yes. I ask again how do we get in to catch the train, she replies with an attitude, you pull the door open and go through it. Now unless someone tells us that, how would we know? If she didn't want to speak, she could have at least put a sign up with those instructions. She is bad for the MTA and should be replaced with someone that really wants the job. Thank you for listening.

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8:03 pm UTC
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Subway rude service/over pricing

I don't know if anything will be done, but I really would like to get this out. First off, I have had problems with this Subway before, but I would make some excuse for the employees and let it slide, today, however, was the last straw. My brother and I had stopped in to get a sandwich for myself and one for my boyfriend. My boyfriend asked me to get him a footlong club, and I ordered a 6" ham and turkey. The total was almost $19! The cashier gave me the total and I said "Oh, doesn't that seem high?" And he replied, "No, the club alone is $9.95 for the meal." I said "Holy cow! That is way more expensive than anywhere else I've been, even here a few weeks ago." He then said no that they were the cheapest subway in the country? Right, I'm sure they are. I said something along the lines of "I'm not sure about that, your sign says $6.95 for the footlong club..." He cuts me off saying "yea you idiot, then the extra for your meal, don't be so cheap." Mind you, this was after I already paid the bill. No where on thier boards does it say it will be $3 to make it a meal. Whatever I let it slide and went to fill my drinks. One of the other employess had asked the cashier "What was that about?" Then the cashier says "Oh she's just stupid." I turned and looked at him and then he says "Yea the poor b**** right there!" I'm not poor, but even if I was whose business is it other than mine? I said to him "You know what? You are very rude and I'd like to speak to your manager." He then laughed and said "My dad is the owner, complain all you want." I simply stated to my brother that we would not be going there again, Crystal Lake is run way better and is cheaper. As I'm walking out the door he shouts something else at me and says "Yea that's right." I did not understand the treatment I recieved what so ever. Also my food was not that great, in fact I now have food poisoning from turkey that was not kept properly. I tried to submit a complaint on thier website but they want all my information to contact me, I really don't want anymore harrassment from that store. Also when I tried to call and make a complaint I got bounced around from person to person to person for 40 minutes before I hung up. Any other thoughts?

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atlanta_boy
Mumbai, IN
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Dec 30, 2010 2:46 am UTC

You must be an idiot. Were you expecting a club meal for $6.50? It's clearly stated on the signs that the meal is 2-3 dollars in addition to the sandwich.

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joey0923
Southampton, US
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Dec 19, 2010 2:30 am UTC
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contact the better business bureau. i was also charged about $10 and change for a meal. since when did subway get so expensive?

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4:36 pm UTC
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Last Sunday, I paid $20.56 bought a tuna sandwich and a bottle of orange juice for $9.56 (included tax) at New York’s Kings Plaza Mall, and then I tried to find my seat to put down my sandwich first. Then when I came back to get my change, the cashier refused to change the $11 back to me. Does anyone know what she told me when I asked for me change? She...

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6:26 pm UTC
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Subway employee pay system

I am a Subway employee and I have not been paid on a normal basis. It is stated in the handbook that we will be payed every other Friday. Well recently we have been paid the next day of the following Monday. At times we even get paid a couple days early. I get paid minimum wage and only work about 15 hours a week. I do not make much, so I live pay check to pay check. I cannot afford to get paid a day late or even a few days late. I have a son to take care of.

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atlanta_boy
Mumbai, IN
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Dec 30, 2010 2:41 am UTC

If you get your check on friday, then you won't show up for work on saturday because you will be smoking and drinking with your paycheck.

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1:54 am UTC
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Subway refuse to make new sub/credit/rude manager

Today I went to the Subway on Portage Avenue and Basswood, (Wolseley) in Winnipeg, and purchased two breakfast egg and sausage wraps to go. When my partner and I bit into the wraps the sausage tasted gamy and we decided not to eat them. I've had the wraps many times before and was very happy when subway decided to do all day breakfast, as I don't eat sandwich meat and I like the idea of both the wrap and the protein. They've never tasted gamy before, so I thought there must be something wrong. I had food poisoning from the Pita Pit before, so I'm careful with fast food. When I went back to the store to return it, albeit, it was a bit later as I had a 2 hour work out, but I had the receipt and there was only one bite out of each and I only wanted credit or a new wrap (no sausage, this time). I was pretty hungry by now. I never imagined it would be a problem. The "manager" was instantly defensive and antagonistic, talking over me and cutting me off, she even scoffed at me, laughed at me and talked to me as though I was trying to "pull one over" on her, when all I wanted was my meal. I asked for the owners contact info or the head office and she assured me that she was the only person I would get to speak to. She took great delight in pushing my buttons and tried very hard to make me react and was quite elated when I did. The owners of the Subway chains in Winnipeg should be more selective in who they hire to "manage" their stores. I'm a frequent Subway customer (2-3 times a week) and am very disappointed in such horrific customer service. They should also train the staff to change gloves after handling money or cleaning up the store, as the young girls working when I initially ordered just kept the old gloves on. I believe that defeats the purpose of the gloves, in the first place.

Disappointed long time customer.

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Update by costumerchx
Nov 10, 2010 1:57 am UTC

She also kicked me out of the Subway, told me she would call the cops if I didn't leave, and "banned me" from "her store" even though she had already said she did not own the Subway. Then she called me names.

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