CB Fast Food Chains Subway Complaints #1002-1021

Subway review: coupon ripoff ( 1 comment)

Robert Franklin of Vero Beach, US

Jul 21, 2010 12:50 pm UTC

Verified customer

My boss and I wanted to use a "Free Sub" coupon that said "Get a regular 6-inch sub free when you buy a 6-inch sub of equal or greater price and a 21 oz. drink" My boss got a 6-inch turkey & bacon avocado on wheat bread. I got a 6-inch turkey & bacon avocado on flatbread. At the register we were told we could not use the coupon because my order had flatbread. Makes no sense to me since both items have the same price. What a ripoff!

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Bouncer

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2 comments

Bouncer of US

Aug 12, 2010 9:51 am UTC

You didn't follow Subway rules

I had a problem with Subway charging me for extra meat even though my order was for the club less the ham. The guy who waited on me was the manager.

I demanded an explanation and was told Subway has the 'right' to charge extra because I ordered something not on the menu.

Subway's customer service in Connecticut agreed with the manager. The snippy little CS agent told me "Subway is not a deli"

Best bet is to avoid Subway. Unless you know of a franchise that believes in giving the customer what they want.

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