Steak and Shake — wait time and customer service
I drove thru. There was one car ahead of me that pulled off as I got to the window. I waited 20 minutes for 1 burger and 1 fry. As I waited I watched the guy make shakes instead of tending to my food. As I pulled off he didn't say anything to me but told someone in the drive through sorry for the wait...the staff was different than usual. The man at the window had no personality and just acted like customer service didn't matter. I was extremely disappointed and discouraged about the service and wait time for my little burger and fries.
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