Menu
Write a review
File a complaint
State Farm

State Farm review: Claim complaint

M
Author of the review
6:57 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been paying homeowners insurance premiums for years and expected State Farm to stand behind me when I needed help. Unfortunately, my recent experience has been extremely disappointing.
After a hot water heater on the second floor of my home failed, water poured through the house causing extensive damage to ceilings, walls, insulation, flooring, electrical components, and other parts of the structure. I paid over $4,200 out of pocket to replace the water heater and had contractors spend weeks performing water mitigation, demolition, drying, and repairs.
At the same time, I filed a claim for weather-related damage affecting my roof, pool, decking, gazebo, and fence following severe storms, hail, high winds, and winter weather in the Dallas area.
The adjuster who inspected my property spent only a short time on site. I specifically requested that the roof, pool, decking, gazebo, and fence be inspected. However, the written coverage decision I later received only discussed the roof and did not mention the pool, decking, gazebo, or fence at all.
State Farm informed me that the covered damages were below my deductible and concluded that the roof damage was due to wear and tear rather than weather. Meanwhile, significant damages documented by contractors were not fully addressed in the report.
What is most frustrating is being asked to file separate claims, each with substantial deductibles, after years of faithfully paying premiums. As a customer, I expected a thorough investigation and fair evaluation of all reported damages.
I am currently appealing the decision and requesting a complete reinspection of the property. My advice to homeowners is to document everything, obtain independent contractor estimates, take extensive photographs, and carefully review every inspection report to make sure all reported damages are actually included.
I hope State Farm will reconsider these claims and provide a complete and fair review of all damages reported.

0 comments
Add a comment

More State Farm reviews & complaints

State Farm - will not pay claims 42
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
State Farm - renters insurance 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
State Farm - wind and hail roof damage 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
State Farm - denied my claim 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
State Farm - abandonment 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all State Farm reviews and complaints
  1. State Farm Contacts

  2. State Farm phone numbers
    Click up if you have successfully reached State Farm by calling +1 (855) 733-7333 phone number 1 1 users reported that they have successfully reached State Farm by calling +1 (855) 733-7333 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (855) 733-7333 phone number 0 0 users reported that they have UNsuccessfully reached State Farm by calling +1 (855) 733-7333 phone number
    100%
    Confidence score
    Customer Service
    Click up if you have successfully reached State Farm by calling +1 (800) 782-8332 phone number 1 1 users reported that they have successfully reached State Farm by calling +1 (800) 782-8332 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (800) 782-8332 phone number 3 3 users reported that they have UNsuccessfully reached State Farm by calling +1 (800) 782-8332 phone number
    Customer Service
    Click up if you have successfully reached State Farm by calling +1 (888) 559-1922 phone number 0 0 users reported that they have successfully reached State Farm by calling +1 (888) 559-1922 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (888) 559-1922 phone number 0 0 users reported that they have UNsuccessfully reached State Farm by calling +1 (888) 559-1922 phone number
    Technical Issues
    Click up if you have successfully reached State Farm by calling +1 (877) 627-5757 phone number 0 0 users reported that they have successfully reached State Farm by calling +1 (877) 627-5757 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (877) 627-5757 phone number 0 0 users reported that they have UNsuccessfully reached State Farm by calling +1 (877) 627-5757 phone number
    Emergency Road Service
    Click up if you have successfully reached State Farm by calling +1 (800) 440-0998 phone number 0 0 users reported that they have successfully reached State Farm by calling +1 (800) 440-0998 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (800) 440-0998 phone number 0 0 users reported that they have UNsuccessfully reached State Farm by calling +1 (800) 440-0998 phone number
    Insurance Payments
    Click up if you have successfully reached State Farm by calling +1 (877) 734-2265 phone number 0 0 users reported that they have successfully reached State Farm by calling +1 (877) 734-2265 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (877) 734-2265 phone number 0 0 users reported that they have UNsuccessfully reached State Farm by calling +1 (877) 734-2265 phone number
    State Farm Bank Accounts
    Click up if you have successfully reached State Farm by calling +1 (877) 734-8472 phone number 0 0 users reported that they have successfully reached State Farm by calling +1 (877) 734-8472 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (877) 734-8472 phone number 0 0 users reported that they have UNsuccessfully reached State Farm by calling +1 (877) 734-8472 phone number
    Credit Cards
    Click up if you have successfully reached State Farm by calling +1 (800) 447-4930 phone number 0 0 users reported that they have successfully reached State Farm by calling +1 (800) 447-4930 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (800) 447-4930 phone number 0 0 users reported that they have UNsuccessfully reached State Farm by calling +1 (800) 447-4930 phone number
    Mutual Funds Accounts
    Click up if you have successfully reached State Farm by calling +1 (877) 659-1570 phone number 0 0 users reported that they have successfully reached State Farm by calling +1 (877) 659-1570 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (877) 659-1570 phone number 0 0 users reported that they have UNsuccessfully reached State Farm by calling +1 (877) 659-1570 phone number
    Canada
    Click up if you have successfully reached State Farm by calling +1 (800) 782-8376 phone number 0 0 users reported that they have successfully reached State Farm by calling +1 (800) 782-8376 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (800) 782-8376 phone number 0 0 users reported that they have UNsuccessfully reached State Farm by calling +1 (800) 782-8376 phone number
    Customer Service
    More phone numbers
  3. State Farm emails
  4. State Farm address
    One State Farm Plaza, Bloomington, Illinois, 61710, United States
  5. State Farm social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 27, 2026
  7. View all State Farm contacts