AIA Insurance Australia Policyholders Reviews 2025

Latest Reviews and Complaints

Beware of AIA Insurance of Arthurs Creek, AU

Dec 08, 2013 1:02 am EST

New complaint

Resolved

Refused claim

Claim with AIA paid from January to May 2013 for wage continuance / income protection. AIA requested letter from specialist without my knowledge and closed claim as letter advised diagnosis of IBS and capability to return to work. Have since obtained second opinions from psychiatrist and gastroenterologist, both stating diagnosis of IBS is incorrect and confirns inability to return to work. Both have diagnosed depression and medication is being trialed. Also awaiting referral to neurologist. AIA still refuse to reopen claim. AIA have contacted psychiatrist and counsellor without my consent, and require to obtain my autborisation for this. AIA have not contacted me directly since September 2013. Financial Ombudsman has been involved for 4 months and will be referring complaint to court with lawyer if Ombudsman is not successful. Have not received benefits for 7 months. Facing serious financial hardship and situation is not assisting with my medical condition.

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Resolved

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How responsive is AIA Insurance Australia's customer service?

1 Resolved

0 Unresolved

Total complaints: 1

Resolved complaints: 1 (100%)

Unresolved complaints: 0 (0%)

How is AIA Insurance Australia’s rated by policyholders?

AIA Insurance Australia’s earns a 5.0-star rating from 0 reviews and 1 complaints, showing that the majority of policyholders are exceptionally satisfied with their coverage and service.

Keywords

claim depression diagnosis income protection january may paid second opinions specialist wage continuance

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AIA Insurance Australia reviews first appeared on Complaints Board on Dec 8, 2013. The latest review Refused claim was posted on Dec 8, 2013. The latest complaint Refused claim was resolved on Dec 08, 2013. AIA Insurance Australia has an average consumer rating of 5 stars from 1 reviews. AIA Insurance Australia has resolved 1 complaints.

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AIA Insurance Australia Contacts

AIA Insurance Australia phone numbers

1800 333 613

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3 9009 4000

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AIA Insurance Australia address

553 St Kilda Rd, Melbourne, Victoria, 3000, Australia

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Sep 25, 2025