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AIA Insurance Australia Customer Service Phone, Email, Contacts

AIA Insurance Australia
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AIA Insurance Australia Complaints 1

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1:02 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AIA Insurance Australia Refused claim

Claim with AIA paid from January to May 2013 for wage continuance / income protection. AIA requested letter from specialist without my knowledge and closed claim as letter advised diagnosis of IBS and capability to return to work. Have since obtained second opinions from psychiatrist and gastroenterologist, both stating diagnosis of IBS is incorrect and confirns inability to return to work. Both have diagnosed depression and medication is being trialed. Also awaiting referral to neurologist. AIA still refuse to reopen claim. AIA have contacted psychiatrist and counsellor without my consent, and require to obtain my autborisation for this. AIA have not contacted me directly since September 2013. Financial Ombudsman has been involved for 4 months and will be referring complaint to court with lawyer if Ombudsman is not successful. Have not received benefits for 7 months. Facing serious financial hardship and situation is not assisting with my medical condition.

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Overview of AIA Insurance Australia complaint handling

AIA Insurance Australia reviews first appeared on Complaints Board on Dec 8, 2013. The latest review Refused claim was posted on Dec 8, 2013. The latest complaint Refused claim was resolved on Dec 08, 2013. AIA Insurance Australia has an average consumer rating of 5 stars from 1 reviews. AIA Insurance Australia has resolved 1 complaints.
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  1. AIA Insurance Australia Contacts

  2. AIA Insurance Australia phone numbers
    1800 333 613
    1800 333 613
    Click up if you have successfully reached AIA Insurance Australia by calling 1800 333 613 phone number 0 0 users reported that they have successfully reached AIA Insurance Australia by calling 1800 333 613 phone number Click down if you have unsuccessfully reached AIA Insurance Australia by calling 1800 333 613 phone number 0 0 users reported that they have UNsuccessfully reached AIA Insurance Australia by calling 1800 333 613 phone number
    3 9009 4000
    3 9009 4000
    Click up if you have successfully reached AIA Insurance Australia by calling 3 9009 4000 phone number 0 0 users reported that they have successfully reached AIA Insurance Australia by calling 3 9009 4000 phone number Click down if you have unsuccessfully reached AIA Insurance Australia by calling 3 9009 4000 phone number 0 0 users reported that they have UNsuccessfully reached AIA Insurance Australia by calling 3 9009 4000 phone number
  3. AIA Insurance Australia address
    553 St Kilda Rd, Melbourne, Victoria, 3000, Australia
  4. AIA Insurance Australia social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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