State Farm review: 41 years

Title: Customer for 41 Years Treated with Total Disrespect – Switched to Progressive and Saved $1,700+
I have been a loyal State Farm customer since 1985—spanning 41 years. The minimal interactions I recently had with Brian and his staff were undoubtedly the worst customer service experiences of my entire history with the company.
One of our auto policies spiked by 20%. I emailed Brian regarding what I believed was a consumer report error that State Farm received. Instead of handling it, he passed my request to an employee. I provided this employee with a specific list of questions to ask the underwriter. When we spoke again, she admitted she had only asked a single question because she forgot to write the others down. She agreed to record my questions properly and contact the underwriter a second time.
Two days later, after I sent a follow-up email to Brian, he simply forwarded my request right back to the same employee. When I asked for an update, she became verbally aggressive. After a few minutes of rambling, she admitted she had lost the "sticky notes" containing my questions and was unable to follow up with the other questions. I immediately asked to speak with Brian, but as usual, he was out of the office.
I ended up speaking with the office manager to try and get my answers. I have not received a call back from her, It's been 3 days. During this ordeal, I requested twice through two different employees for Brian to call me directly. He never has. This has been 4 days with no call from him.
Consumers need to know that your local agent is the only person who can communicate with an underwriter about your polices. Corporate customer care cannot help you bypass a local agent's incompetence.
Because of this total lack of professionalism, I moved our 3 vehicles, 2 motorcycles, and home insurance over to Progressive. By switching, our annual premium dropped from $4,600 down to $2,837. After four decades of loyalty, Brian's office lost all of our business over lost sticky notes and a complete refusal to return a phone call. Avoid this agency. As a added note I had to call State Farm customer care to cancel my polices. Customer care does not make it easy to cancel without contacting your agent, hard to do when they don't return your call.