CB Insurance Services State Farm Complaints #382-401

State Farm review: file an claim

Luvenia2006 of Jacksonville, US

Jun 30, 2011 9:27 pm UTC

Resolved

I had filed a claim with State Farm (claim #[protected]) because there insured hit may new car I just purchased that day and took off. I called the police and gave the tag number and a description off the car. Well I filed a claim with State Farm never heard from them and was told that someone will go out and look at her car a week later after the accident. So last week I get a letter in the mail telling me they are denying my claim because she didn't have no damages to her car. I was upset because they never tried making contact with the other person that was in my car when there insured hit my car and left the scene. So I spoke with William Dillard who was handling my claim which I left a message for him to call me back and he didn't so I had to call him the next day. I also spoke with his supervisor Bob C. and he told me to call my insurance company and file my claim. I just felt like the situation could have been handle better then it was. So is State Farm trying to tell me if someone hit your car and leave the scene you better follow them and make contact with the police while you are chasing them down and hopefully they don't have an weapon on them...Wow

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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