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CB Telecommunications StarHub
StarHub

StarHub review: StarHub CXBB fiber broadband

S
Author of the review
3:41 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Our business broadband failed at around 4.45pm on 19 December. We called StarHub to report the issue, after failing to get the connection by restarting the router. The Customer Service person at StarHub asked us to do the same (switch off and on the router). We tried switching off and on the router and computer a few times and there was still no connection.

We then asked StarHub to send a technician to check, but the customer service person wanted us to pay for the service. When the technical service person came on 20 December, he said the issue was caused by an external wire problem. StarHub has been trying to fix the issue since 20 December.

Until NOW, at 4.35pm 22 December, the problem is still not resolved and we are not informed of what is happening and when we can expect to have WIFI again! We run a service business and without WIFI, we are not able to receive e-orders, make reservations and operate our business effectively.

We are really disappointed with StarHub. StarHub should compensate us for the inconveniences and loss of business.

Claimed loss: WIFI down for 4 days (to date and still not resolved). Business loss due to systems affected for e-Commerce, Appointment Booking and Customer Servicing.

Desired outcome: Broadband service MUST be reliable and promptly supported by the service provider in case of breakdown. Issues must be resolved in hours not days (4 days until now....)

Confidential Information Hidden: This section contains confidential information visible to verified StarHub representatives only. If you are affiliated with StarHub, please claim your business to access these details.

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