StarHub — extremely poor & bad services!
I called starhub on 24/12/09 for line termination as i've signed up for a new line. According to the customer service officer, the line would be terminate within 3 days. But, after 3 days, the line was still working without any termination.
3 months ago, my husband experienced similar problem when he called to request for line termination. He was told that the line would be terminate within 3 days, therefore he starts to use the new line one day after his call. Whilst, he was still billed for the following 2 month's subscription eventhought he had not use it at all! We called the service line again to clarify for the bill problem and was told that it was handled by the accounts dept. Despite our call and verification with their accounts dept, they insist to have the payment made no matter how!
As worried the same thing would happen again, I called again to their serive line on 29/12/09 to clarify if they already take down my request and share with the officer my previous experience. However, the officer answered very unfriendly and insist it would not happen, then she told me sometime it might takes 5 days to terminate the line (*which is totally different story from the first officer & my husband's case) and ensure it would be terminated latest by 30/12/09. As for the subscription charges, they would prorate it up till the date of my first request of termination which is on the 24th december.
Today is already 31/12/09, the line is still not terminate. I wonder is it a technic for starhub to have their extra income towards those customers who wish to terminate their line with starhub? I'd say, this is really an extremely poor & bad service!!!
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