StarHub – Contract renewed with viu for free as promotion

I renewed my contract in April 2024 and I have VIU free. To-date I rang STARHUB at least 6 times but they failed to get VIU subscribed for free. The person has no expertise in getting me to login. They said they would be referred to VIU support team. 3 days later they called and I repeated the same process and was unable to login. Refer to VIU support team again. 3 days later, they called, repeated the step and still failed to login. Will refer the matter to VIU team, who came back, repeated the step, and still failed to login. How long will this go on?

So, STARHUB is unable to honor the conditions of the contract. Even so, the tech support had failed to call back when requested so. Very bad service support.