Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Bars and Cafes Starbucks
Starbucks

Starbucks review: Service refusal

L
Author of the review
1:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

If I could give negative stars to this location I would. I had the absolute worst experience at Starbucks, and I will no longer be a customer of Starbucks moving forward. And this is not the first time at this location and now I know why, unqualified Management.

My complaint is against the Manager, Alexis Acosta. I went through the drive through and was trying to place my order. Alexis Acosta was taking my order. She cut me off me repeatedly, ignored my questions, and rambled instead of listening. When I told her she was not listening she refused to serve me, blaming me for her rudeness and unprofessionalism. I asked for the Manager and she condescendly commented, "I am the Manager." No apologies, no customer service, no attempt at de-escalation. I pulled up to speak to her face to face and she mockingly gave me the 800 number for customer service. In a childish tone she told me Starbucks doesn't need my business. I wholeheartedly agree! Not only have you lost my money, but you've lost my entire family's money. And you know we Latinos have lots of family members. That's thousands of dollars Starbucks over one rude, condescending, immature and unprofessional employee. Good luck with that!

If this is the best Starbucks has to offer then I understand why they are losing so many customers. If you have self respect do not support this location.

Not only was Alexis Acosta unprofessional, condescending, passive-aggressive but apparently now the employees are allowed to mock you and refuse you service for asking questions. Clearly Starbucks has failed in customer service training! I will spend my money elsewhere and I suggest you do the same.

Claimed loss: Humiliation, Disrespected, Emotional Damage

Desired outcome: Free coffee for life!!!!

Confidential Information Hidden: This section contains confidential information visible to verified Starbucks representatives only. If you are affiliated with Starbucks, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Starbucks reviews & complaints

Starbucks - rude employees with no people skills 19
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Starbucks - obstruction of justice 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Starbucks - firing an employee! 4
Starbucks - awful service 9
Starbucks - fraud and scam 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Starbucks - unethical behavior
Starbucks - 12 oz phoenix pottery coffee mug
Starbucks - service
Starbucks - coffee, yogurt
Starbucks - Egg white - roasted red pepper egg bites
View all Starbucks reviews and complaints

  1. Starbucks Contacts

  2. Starbucks phone numbers
    1800 787 289
    Click up if you have successfully reached Starbucks by calling 1800 787 289 phone number 14 14 users reported that they have successfully reached Starbucks by calling 1800 787 289 phone number Click down if you have unsuccessfully reached Starbucks by calling 1800 787 289 phone number 18 18 users reported that they have UNsuccessfully reached Starbucks by calling 1800 787 289 phone number
    Australia
    +1 (860) 266-0010
    Click up if you have successfully reached Starbucks by calling +1 (860) 266-0010 phone number 1 1 users reported that they have successfully reached Starbucks by calling +1 (860) 266-0010 phone number Click down if you have unsuccessfully reached Starbucks by calling +1 (860) 266-0010 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +1 (860) 266-0010 phone number
    100%
    Confidence score
    India
    1300 808 989
    Click up if you have successfully reached Starbucks by calling 1300 808 989 phone number 0 0 users reported that they have successfully reached Starbucks by calling 1300 808 989 phone number Click down if you have unsuccessfully reached Starbucks by calling 1300 808 989 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling 1300 808 989 phone number
    Malaysia
    1800 2880 8888
    Click up if you have successfully reached Starbucks by calling 1800 2880 8888 phone number 0 0 users reported that they have successfully reached Starbucks by calling 1800 2880 8888 phone number Click down if you have unsuccessfully reached Starbucks by calling 1800 2880 8888 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling 1800 2880 8888 phone number
    Mexico
    +1 (800) 782-7282
    Click up if you have successfully reached Starbucks by calling +1 (800) 782-7282 phone number 0 0 users reported that they have successfully reached Starbucks by calling +1 (800) 782-7282 phone number Click down if you have unsuccessfully reached Starbucks by calling +1 (800) 782-7282 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +1 (800) 782-7282 phone number
    United States & Canada
    +44 333 005 0449
    Click up if you have successfully reached Starbucks by calling +44 333 005 0449 phone number 3 3 users reported that they have successfully reached Starbucks by calling +44 333 005 0449 phone number Click down if you have unsuccessfully reached Starbucks by calling +44 333 005 0449 phone number 1 1 users reported that they have UNsuccessfully reached Starbucks by calling +44 333 005 0449 phone number
    50%
    Confidence score
    United Kingdom
    +353 16 770 744
    Click up if you have successfully reached Starbucks by calling +353 16 770 744 phone number 0 0 users reported that they have successfully reached Starbucks by calling +353 16 770 744 phone number Click down if you have unsuccessfully reached Starbucks by calling +353 16 770 744 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +353 16 770 744 phone number
    Ireland
    +43 133 6633
    Click up if you have successfully reached Starbucks by calling +43 133 6633 phone number 0 0 users reported that they have successfully reached Starbucks by calling +43 133 6633 phone number Click down if you have unsuccessfully reached Starbucks by calling +43 133 6633 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +43 133 6633 phone number
    Austria
    +33 144 767 200
    Click up if you have successfully reached Starbucks by calling +33 144 767 200 phone number 0 0 users reported that they have successfully reached Starbucks by calling +33 144 767 200 phone number Click down if you have unsuccessfully reached Starbucks by calling +33 144 767 200 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +33 144 767 200 phone number
    France
    +49 800 726 3333
    Click up if you have successfully reached Starbucks by calling +49 800 726 3333 phone number 0 0 users reported that they have successfully reached Starbucks by calling +49 800 726 3333 phone number Click down if you have unsuccessfully reached Starbucks by calling +49 800 726 3333 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +49 800 726 3333 phone number
    Germany
    +7 499 270 4040
    Click up if you have successfully reached Starbucks by calling +7 499 270 4040 phone number 0 0 users reported that they have successfully reached Starbucks by calling +7 499 270 4040 phone number Click down if you have unsuccessfully reached Starbucks by calling +7 499 270 4040 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +7 499 270 4040 phone number
    Russia
    +41 449 471 818
    Click up if you have successfully reached Starbucks by calling +41 449 471 818 phone number 0 0 users reported that they have successfully reached Starbucks by calling +41 449 471 818 phone number Click down if you have unsuccessfully reached Starbucks by calling +41 449 471 818 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +41 449 471 818 phone number
    Switzerland
    +90 444 4749
    Click up if you have successfully reached Starbucks by calling +90 444 4749 phone number 0 0 users reported that they have successfully reached Starbucks by calling +90 444 4749 phone number Click down if you have unsuccessfully reached Starbucks by calling +90 444 4749 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +90 444 4749 phone number
    Turkey
    +86 212 412 5888
    Click up if you have successfully reached Starbucks by calling +86 212 412 5888 phone number 0 0 users reported that they have successfully reached Starbucks by calling +86 212 412 5888 phone number Click down if you have unsuccessfully reached Starbucks by calling +86 212 412 5888 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +86 212 412 5888 phone number
    China
    +852 21 011 399
    Click up if you have successfully reached Starbucks by calling +852 21 011 399 phone number 0 0 users reported that they have successfully reached Starbucks by calling +852 21 011 399 phone number Click down if you have unsuccessfully reached Starbucks by calling +852 21 011 399 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +852 21 011 399 phone number
    Hong Kong
    +62 150 0078
    Click up if you have successfully reached Starbucks by calling +62 150 0078 phone number 0 0 users reported that they have successfully reached Starbucks by calling +62 150 0078 phone number Click down if you have unsuccessfully reached Starbucks by calling +62 150 0078 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +62 150 0078 phone number
    Indonesia
    +81 120 336 388
    Click up if you have successfully reached Starbucks by calling +81 120 336 388 phone number 0 0 users reported that they have successfully reached Starbucks by calling +81 120 336 388 phone number Click down if you have unsuccessfully reached Starbucks by calling +81 120 336 388 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +81 120 336 388 phone number
    Japan
    +63 284 626 262
    Click up if you have successfully reached Starbucks by calling +63 284 626 262 phone number 0 0 users reported that they have successfully reached Starbucks by calling +63 284 626 262 phone number Click down if you have unsuccessfully reached Starbucks by calling +63 284 626 262 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +63 284 626 262 phone number
    Philippines
    +65 65 137 500
    Click up if you have successfully reached Starbucks by calling +65 65 137 500 phone number 0 0 users reported that they have successfully reached Starbucks by calling +65 65 137 500 phone number Click down if you have unsuccessfully reached Starbucks by calling +65 65 137 500 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +65 65 137 500 phone number
    Singapore
    +82 230 151 100
    Click up if you have successfully reached Starbucks by calling +82 230 151 100 phone number 0 0 users reported that they have successfully reached Starbucks by calling +82 230 151 100 phone number Click down if you have unsuccessfully reached Starbucks by calling +82 230 151 100 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +82 230 151 100 phone number
    South Korea
    +66 20 798 688
    Click up if you have successfully reached Starbucks by calling +66 20 798 688 phone number 0 0 users reported that they have successfully reached Starbucks by calling +66 20 798 688 phone number Click down if you have unsuccessfully reached Starbucks by calling +66 20 798 688 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +66 20 798 688 phone number
    Thailand
    +971 80 074 292
    Click up if you have successfully reached Starbucks by calling +971 80 074 292 phone number 1 1 users reported that they have successfully reached Starbucks by calling +971 80 074 292 phone number Click down if you have unsuccessfully reached Starbucks by calling +971 80 074 292 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +971 80 074 292 phone number
    100%
    Confidence score
    UAE
    +54 800 122 0129
    Click up if you have successfully reached Starbucks by calling +54 800 122 0129 phone number 1 1 users reported that they have successfully reached Starbucks by calling +54 800 122 0129 phone number Click down if you have unsuccessfully reached Starbucks by calling +54 800 122 0129 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +54 800 122 0129 phone number
    100%
    Confidence score
    Argentina
    +55 800 777 8252
    Click up if you have successfully reached Starbucks by calling +55 800 777 8252 phone number 1 1 users reported that they have successfully reached Starbucks by calling +55 800 777 8252 phone number Click down if you have unsuccessfully reached Starbucks by calling +55 800 777 8252 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +55 800 777 8252 phone number
    100%
    Confidence score
    Brazil
    +56 600 247 9600
    Click up if you have successfully reached Starbucks by calling +56 600 247 9600 phone number 0 0 users reported that they have successfully reached Starbucks by calling +56 600 247 9600 phone number Click down if you have unsuccessfully reached Starbucks by calling +56 600 247 9600 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +56 600 247 9600 phone number
    Chile
    More phone numbers
  3. Starbucks emails
  4. Starbucks address
    2401 Utah Ave., S Ste 800, Seattle, Washington, 98134, United States
  5. Starbucks social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 27, 2026
  7. View all Starbucks contacts
Starbucks Category
Starbucks is ranked 5 among 5 companies in the Bars and Cafes category
#01 Costa Coffee Costa Coffee #02 Rewards Network Rewards Network #03 Whittard Whittard #04 Red Phone Booth Red Phone Booth #05 Starbucks Starbucks

Most discussed complaints

A inappropriate worker
4
(opinions to this review)
 this guy wiped out his smile in no second and threw the 2 dollars to me...
3
(opinions to this review)
 coffee
1
(opinions to this review)
Starbucks Alternatives
Costa Coffee 503 reviews Rewards Network 1 review Red Phone Booth 1 review Whittard 7 reviews