Starbucks

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Complain/ incident report / starbucks, sanstefano/ alexandria / egypt
Dear sir, wish you a good day
This to report my complain against starbucks/ san stefano/ alexandria/ egypt. I am a very regular customer for starbucks shop, mainly san stefano branch.
In my visit yesterday tuesday 19th july 2011, at 12 am, having my breakfast, 2 of my friend approach me I stand up to shack hand in my turn towards them I hit small fixed pipe/ with sharp edge in my right leg fore bone (tebia), I suffer saver pain and a moderate bleeding, first aid was given immediately. I inquire why this steel pipe there?!, they answer we can not remove we need an order higher up, I ask about day manger, never appear, the stewards who know me well as I am regular customer apology. I advice them we need an immediate action as this might hit a kid or lady or an old man, the answer this happen many time even for us while cleaning, and during my visit about midnight I see one of staff who welcoming me, and asking about how I feel now, I ask him do you know the story he say no, no, this also attract me that no one even hand over the incident or even give awareness about what happen.,,, this force me to take a photo and drive me to put a formal complain, even staff welcome me to do so as they have no say and he himself show me his leg that he also trip over this few dayes ago.
Conclusion:
I am ok, but I am afraid this will be repeated and no lesson learned, I need your help for an immediate action to remove this hazed, or at least to do an barrier to stop a repetition.

Well this is not a big deal of a situation but I still think it's a health hazard and very wrong. I went into starbucks to get a drink, and where they were making my drink, they had taken these huge spray bottles out full of chemicals and were putting the nozzles on etc---right where my open drink was sitting...I told them that this wasn't safe and that I am also sensitive to chemicals on top of that and to remake it--so they began to remake it, and then the guy working there sprayed all the trays with tons of foamy chemicals...and just let them sit there...while customers were still coming in..and ordering drinks- then they remade my drink-- with the open chemicals just sitting there...and lots of foamy spray on cutting boards just sitting right there in the open...and made it right next to those boards...needless to say my drink was full of chemical residue, especially for those who might be sensitive in the first place, and the person did not even clean the chemicals off, and jsut let them sit while making drinks right there...maybe it is not that bad or the worst, but this is not safe for some people's health to have potential chemical residue in their drinks, and I'm not sure why these people just did not care, esp after a customer already expressed that they were allergic...I'm just outright irritated because I had to end up throwing my drink away and getting sick from it as well...and being exposed to so many chemicals that were just sitting out there while they are making customer's drinks...I just hope they have better cleaning practices in the future and do not spray chemicals or use chemicals where there are open drinks and while they are making drinks, and not even cleaning the spray off but just letting it sit there...

Worst Starbucks ever..Food is always stale and the selection is tiny. I don't think the bathroom has been cleaned in the past six months.
Usually the coffee tastes burnt. The barristas are pleasant enough though.

I would like to list a complaint regarding a Starbucks here in town that has treated my husband poorly as an employee by terminating him in less than 80 hours of employment without warning, no evaluation, not even letting him that there existed a deadline for him learning specific tasks. that type of treatment is not good for our local economy as far as workers being able to support their families and being able to trust local employers. They also had him sign some paper work and didn't give him copies. I am appalled. My husband gave up a steady similar job to work at Starbucks. NOT once did they tell him that he had 80 hours of work to become completely proficient in all tasks or he would be fired. My husband is a diligent hard worker and good with customers. They never gave him a written list of tasks they expected of him nor one evaluation. Just a sit down and said you don't shape up and so you are out. Good managers train their people, bad managers don't train, don't explain and then fire you to cover themselves. Starbucks should be ashamed of themselves as an employer. As much as I like their coffee, they have lost me for a customer.

Interesting to me is the Comments, which often viciously and irrationally attack the customers. Seems to me there are quite a few zealous Starbucks corporate toadies working hard after hours to justify their paltry service. Really, who monitors such a site as this, except those whose competence might be challenged by the content? Duh. Creeps. You are Karen Vance. Get a life.

Continuation of previous complaint: I tried several times to call the district manager the following week, but she does not answer her phone, apparently putting off all customer issues until late Friday afternoons, which is when I heard from her next. I refused the call. Her message assured me she would try to call again, but did not, until I left her a message reminding her of her commitment to do so. Finally, some 2 or more weeks since the Feb 3rd ambush we spoke. Karen Vance began by stating that she had spoken to Carrie Anne at the franchise and was aware of the problem. I objected and suggested we take it from the beginning, since I am the complaining customer. I relayed everything to her, which I have included in these posts, and criticized her for not taking the customer's complaint first. Her bias was glaring. She did not make any attempt to address the late opening, nor the gross privacy violations caused by the bathroom access code fiasco and jumped straight in to justify Andy's ridiculous concerns. She said "I'm sorry you feel that way", which any person would take as another patronizing insult. One cannot apologize for another's feelings. One can only apologize for one's own (or corporate) behavior. She couldn't grasp that concept and went on consistently to justify Andy's betrayal, not grasping the essence of my outrage. I am insulted that Andy so terribly misconstrued my sincere overtures. And, furthermore, I am incensed that Carrie Anne thinks she has the authority to "manage" the customer. Karen Vance apologized for nothing, and went on to arrogantly list to me the number of things she was "not going to admit we did anything wrong". I ended up hanging up on her, while reminding her that Starbucks has lost a faithful customer of 9 years. I called back to corporate heaqdquarters in Seattle and expanded my complaint, and, by the way, that office keeps asking me for a "case number" and cannot find the history of my complaint simply by using my given name. I am not a number, and I am not an employee suject to "corporate policy", and I resent that no provision is made for this simple courtesy in Starbuck's "policies". I made clear to the woman at the complaint line that my complaints were growing (the Starbucks tarbaby) and that I wanted the opportunity to speak with 1) A man, and 2) one who knew nothing about this issue until he heard it from me. Starbucks, collectively, does not seem much interested in the "customer experience", seeming to favor the corporate crony version of things. Next I heard from a regional manager, a WOMAN named Tina, who called and left a message late on a FRIDAY AFTERNOON, saying that she had spoken to the district manager, Karen Vance, and was "Aware of the situation in San Rafael". I called her back, and of course she did not answer, so I left a message. I reminded her that she still had not heard my "customer experience" and that I preferred to speak with a man about my complaint, suggesting that a "conspiracy of hysterical feminism and corporate sycophancy was prevailing". Nobody from Starbucks has made any further effort to contact me to correct this grotesque saga. I will never set foot in another Starbucks, nor purchase any of their products. In fact, I will take great pains to slam their management, their insulting policies, and their incompetent employees. Good riddance, Starbucks.

Continuation of previous complaint: One day in late January I invited the woman at the register, Andy, to the San Francisco Ballet. She deflected, invoking her boyfriend, and I bantered that if she went once with me he would become jealous and henceforth by tickets for the two of them. End of story, right? I did not ask for her phone number, I did not condemn her for declining, I did not follow her to her car, and never brought it up again. On February 3rd I came in for coffee, and after receiving my latte the manager, Carrie Anne, came from behind the counter and introduced herself for the first time. I was taken aback, and disarmed by this sudden display of cheer and sociability. She said she hoped I enjoyed the coffee, and went on admonish me that "I can't let you ask my girls out." In the instant I realized that I had been betrayed and that this was an ambush. I assured her immediately that she was making a big mistake, and that I would never set foot in that Starbucks again. I then went to another Starbucks to obtain the district manager's (Karen Vance) phone nuumber to complain. I called her and left a message, but she did not respond until after 5PM on a Friday. In the interim I called corporate offices in Seattle to register my complaint, which now includes Karen Vance.

I've been a customer of this starbucks since they opened about 9 years ago. I've seen a lot of employees and managers come and go. I do have, however, a few longstanding friendships with a few of the employees, and enjoyed a great rapport with the previous manager, a woman named kasha. Kasha left for maternity leave and a new manager, carrie anne, appeared one day about 4 months ago. Since carrie anne took over, this frinchise has had problems opening on time, and on numerous occasions I have had to buy my coffee elsewhere. Furthermore, after carrie anne took over as manager she changed the access code to the bathroom. Susequently, using the code provided to me by employees, I walked in on someone using the bathroom, and twice others walked in on me using the bathroom. I complained at the counter (carrie anne is usually not there at opening) and the emplyees were as peplexed as I was. A few weeks later I was informed by jerry that carrie anne had stupidly given out the manager's emergency access code to the bathroom which over-rides the privacy latch on the inside of the door. The muystery was solved by another employee named karen, not carrie anne. Up to this point carrie anne had not introduced herself, and observing her at work, she struck me as oficious and self important. I did not ever notice her interacting pleasantly with customers, and never did she perform the task of the barrista. Following my embarrassments in the bathroom she never came forward to introduce herself, to apologize for her gross error, nor to comp even one cup of coffee.

Went to this store for the first and last time. The barista was just gross! She was probably contagiously sick, sounded like she had tuberculosis. I asked her co worker (kid with braces) if she was ok and she blew me off rather rudely. To top it off, she got my drink wrong. Most likely because they were too busy taking care of the sick girl who was coughing all over the food. Drink found it's way to the trash fast.

It seems like everytime I go into starbucks after I work out I am treated rudely by the store manager who makes it a point to wait on me. I am looked up and down like I am not worthy while I am just wanting to pay for my drink. She makes a point of telling me that she is the store manager rudely but refuses to give me a name. I guess from reading the multiple comments on the internet starbucks could care less how they treat their customers. I will never go in there again!

Twice I have been to this starbucks. First night was 2/26/11. Had asked if there were any pastries left and as the male barista was polite enough to let us know what was left his female manager raised her voice and stated "there is nothing left!" this was just about 8:30 pm. Today at 10:23 am, I went through the drive thru and the same manager was there. She gave me my hot drink without a sleeve and when I asked for a sleeve said "we don't have anymore" this person could have at the very least offer to double cup my drink or put in larger orders when placing her store orders. She should have a better personality to go with her title or step down, because as a csr for starbucks her personality stinks. I will drive a little further to the starbucks on murrieta hot springs to get my drinks, they are a lot nicer to deal with.

I was double billed for a gift card I ordered online. Desiree, a superviser online for starbucks verified it was a duplicate charge but told me they did not have the "capability" of refunding me! She told me to file a dispute with my credit card company. So now I have had to go to the trouble of calling my credit card co & starting the long process of getting rembursed for the fradulent charge. Meanwhile starbucks is earning interest off of my money for 6 to 8 weeks. Quite a racket they have going... I will never purchase anything from starbucks again!

On october 21st I purchased a blueberry scone from a starbucks in washington. After I had ate about half of the scone I felt something hard in my mouth. I pulled it out of my mouth to discover it was a beetle completely intact. It had been baked into the scone. I took the scone back to starbucks, took pictures of the beetle and the scone and sent a letter with pictures to starbucks. I have been talking to them weekly and last week I received a $15 gift card for my compensation for having a beetle in my mouth. Of course, I was furious and called them and said I didn't agree with their customer service. They told me there was nothing else they could do for me. So I am trying to get the work out there about how poor the customer service is at starbucks!

I am a starbucks regular customer, today I went to order a mocha and a choc cooky

Thd cooky tasted aweful and the mocha turned to be hot chocaolate...

Contact me plz urgent [protected]

My wife and I have been lucky enough to have always experienced a+ customer service in the mill valley store — until today, that is.

A very obnoxious, arrogant, rude woman behind the counter, jasako (spelling?), kept being rude and then said to my wife within hearing distance of our table, "you are only stupid americans and I can be any way I want!"

Apparently, she can.

This starbucks employee was shouting and throwing things forcefully into the sinks in front of customers. His entire attitude was extremely rude, not greeting or saying thank you. None. This is the type of employee starbucks hires? I will not go to starbucks again. There are many other stores server good coffee and have nice attitudes. The person behind me left starbucks after watching what this employee was doing.

I work at this store, and despite having worked uncountable days in the past while sick because no one could cover my shifts, I was written up for calling in sick with a fever of 102 a full 5 hours before my shift started.
My manager told me it was my responsibility to find someone to cover my shift, not his, so I proceeded to cal 20 starbucks location in fresno and clovis, and couldn't find a single person who could cover my shift, save for one. I called back my manager with the news and he told me that everything was covered.
However, I was still repremanded for calling in sick, even though I followed starbucks protocall.
I'm not the first employee that has had complaints about this manager either. If you are thinking of applying to starbucks, don't let yourself get hired at this store, you will regret it.

Everytime I visit starbucks egypt (and am a regular customer), the cashier says e.G. Le 19.75 where I pay le 20! When I asked why, the employee claimed that these are taxes. I actually took the receipt and checked it and found the details of what I pay. I found that the le 19.75 are actually including taxes. I dont care about the damn 25 piasters but the sum of what I paid with these unexplained few piasters could get me a cup of coffee! I just need to understand why am not paying what is written on the cashier machine! If they are taxes then they should be included in the receipt I take.

On the reward program site, you will read “get more coffee with your coffee. When you use your registered starbucks card to but 1 lb of your whole bean coffee, we’ll give you any tall (12oz) beverage of your choice.” the stores in my area, I have never been offered this. When I mentioned, they offered me only a tall brewed coffee. I have complained at the corporate level through their site. And I was told that except contracted outlets like in the hotels or other places, they should honor the programs. Well, the outlets are their direct stores.
The other day, after buying my beans with my registered card, I asked about a free beverage, then, they laughed over the intercom calling me stupid. Who is stupid? Employees do not know what the corporate level is putting out on their official site or customers?
Well, my point is if you are not going to practice what you say, why state in the web site. Or the corporate ceo does not tell the frontline employees to take a look at the site.. I am so upset a big company like starbucks cannot practice what they say. Or for the size of the company it is common.
Ceos should go undercover and find out what really is go ing on and why the company is losing money.