Starbucks

I ordered a coffee. There was only one other person waiting, however all 5 employees behind the counter were doing nothing. By the time I received my coffee and walked 10 feet to my car it was ice cold. Starbucks is not cheap. If I am paying $5 for a coffee I expect it to at least be made and given to me in a timely manner and most importantly be hot!

I am a loyal starbucks customer who always looks for a starbucks location in any town or city I go to for my coffee fix. My favorite order is the blonde pour over.
I was in farmington, nm on november 26, 2016 with my wife, our usual routine is to purchase our coffees for our three hour trip home from farmington. I ordered my pour over, paid for it, which I waited for over 20 minutes. I finally asked for my order and I received a regular brew as my purchase.

I told a team member that it was not my order and she offered to refund my money immediately instead of looking for alternative ways to meet my customer requests. No other member stepped up to assist me either.

My experiences with starbucks have always been favorable even if an order took longer than anticipated by my servers. They are usually courteous and willing to fill my order and at times offer a coupon for my next visit. It is this type of service which has made me a loyal customer.

My latest experience has caused me to question the starbucks' brand for customer friendly service. I'm apprehensive about future visits to starbucks.

I understand being busy but to call a customer a liar is totally in called for. No one was wearing name tags so I can't give you a name but the starbucks by gate d24 is the worst place I have ever been. I will never come back. I waited 15 minutes for a brewed coffee, then the lady handing out the coffee had the nerve to tell me you coffee has been ready, I was calling you. When I told her no you didn't I have been right here the whole time she said your lying, I did call you. Really?
Worst service ever. If I was the manager she would be terminated in the spot!

I stopped in the von's starbucks at 1000 el norte pkwy, escondido ca 92026 on thursday morning (11/17) @ 5:10 a.M. When I arrived she informed me that she did not open until 5:30 a.M. This took me by surprise as the website for that starbuck's reads it opens at 5:00 a.M. She proceeded to cop an attitude with me (no smile, needs improvement on customer service) that I was bothering her (melissa). When I told her I would notify corporate about the time on the website, she reluctantly made the 2 coffees I was ask for. When melissa gave me the 2 coffees, I had to ask for stoppers, a carrier and my receipt (this should be automatic for her).

I stopped in again on friday (11/18) and the same attitude. But she did make and effort to let the customer after me know that 'everyone wants their coffee', 'all they do is complain if they do not get it', and how she did not feel like coming into work today, etc. Which is the last conversation you should be having with customers. Again, I had to ask for the stoppers, a carrier and my receipt.

Not really happy with that starbucks!

Josh the hiring manager supervisor at delaware welcome center, my name is danielle and he is sexually harassing me at work. He's making very rude.. And sexual comment about my back side or when I bend over.. I've heard other girls talk about it as well. I'm scared and feel unsafe at work... But I don't want to loose my job,

Loyal starbucks fan / consistent app user. I've been coming to the greenville, tx i-30 starbucks location since the 2nd day they opened; years ago. Management changed a few weeks ago apparently. This place has become a hangout for every goofy employee they have ever had. It feels like a high school pe class without a teacher.in particular an employee named 'john' (in an arizona state jacket) is extremely obnoxious behind the counter and even worse after he becomes a 'customer'. This nitwit believes himself to be the funniest, most 'hip' of all starbucks peeps and is driving other loyal customers nuts. I've watched several leave before ordering in the last few minutes. Many other young employees interact with 'john' (he's their hero) and add to the zoo-like feel to this store. I'll be leaving in < 5 minutes and I swear to god almighty i'll never come in here again. Starbucks used to be a calm place where adults could get an expensive cup of coffee, sit & sip and then get back on the road. This new management style has destroyed any hope of that.

While in between plane change I visited dallas a concord airport starbucks establishment and encounter the rudest people ever. No customer service manners at all. Business was not busy and since red holidays cups are in fashion I wanted my coffee in one. Was told that none were available, when requested to see if someone could go out on back and find it, was told it was not possible. When my order arrived I requested a green stopper to keep drink hot and again was told there were out and they didn't have one or time to look. Mind you, all this was in a friendly calm attitude.in no way at all the staff or even the manager took any action to satisfy any of my request. With so many coffee shop I can chose from starbucks has always deliver on personne friendliness and customer satisfaction. This one gets and all around 1 (one). Please have a look at this location, it is damaging the starbucks name and reputation.

I was at lax and just brought frap praln grande and vanilla cold brew ice coffee vents at 11:22. I wanted way past everyone behind me for my drinks. Finally I asked about my drinks and they forgot about my drinks. When I finally received my drinks inhad on little bit of whip, I over looked it they are busy I understand. Then I tasted my drink it was a frapp coffee. I brought it back to the lady and explained that I received the wrong drink, she grabbed my drink then pushed it back at me and said it was fine. I said no it is not, she said well am not remaking it. I paid extra for a holiday drink to not have it and be treated like some kind of freak. I am so upset as I have been training for a half marathon and this was my reward for running it and not having starbucks for a month. This is so disappointing

Amanda was the only one on coffees and made multiple coffees for different customers through drive thru before she made me my latte. So I got impatient and asked if my coffee was being made, her response was "well I don't know what you go, so" and just overall had a snotty attitude. Didn't say have a nice day, nothing.
It was not even busy inside, it just took too long.

I was at a starbucks location in porterville, ca november 8, 2016 inside the target. There was two folks (who were together in front of me). No one was in line behind me. After taking the two folks order in front of me the barista told me that she would be right with me. She made the 3 drinks ordered for the folks that were in line in front of me. By now there was 5 folks in line behind me. She took my order which was a trenta very berry hibiscus with lemonade instead of water. ($5.55). And proceeded to help all 5 folks order in line before making my drink. My the time she was done with all the orders I was done waiting especially since she had already made me wait for her to make the drinks for the folks in front of me and then had to wait for her to clear the line. Once she was taking the last persons order another barista walked up and I asked her for a refund and customer service #. (after waiting 10 minutes from the time I approached the line for my order to be taken, for her to make drinks for the folks in front of me, take my order and take the drink orders for all the folks in line behind me and my drink was not even made yet... I had a fussy baby and was done waiting). The second barista replied she was the manager and she would take care of it in private. I didn't expected her to take care of it in front of me or anyone else but at least ask what the problem is so it can be handled or addressed. Not sure why I had to wait so long for 1 drink when the folks in front of me were helped right away and I was the only one in line behind them and to top it off which was partially my fault my refund wasn't the full amount. I told her the wrong drink (I was frustrated over the whole ordeal) although the original barista told her (the manger) what drink I had ordered.

I asked about the calories of sandwich because the tag is not facing the customer then she answered 450 then I asked how about the other sandwich then she said do you want to buy it or not because I need to assist other customer but the customer is only two including myself. Then I said why you're so mean. Then she said because I don't have time for that. I dont know what she mean. I think as a customer I have the right to ask what I want to buy she raised her voice and arguing with me, I said miss you should know what kind of job you have its more on customer service and you should be nice to all of your customers. Then she said she dont want to deal with me and she asked her other co-worker to deal with me with my order. Hope this kind of attitude of workers will be corrected.

Thanks.

I'm certainly not a prude or a 'church lady' or such, but, in a business that serves the public (including children!), starbucks should do a better job of making certain that vulgarities are not blasted over the in-store speakers. One song in particular that i've heard multiple times in starbucks is this: http://www.shazam.com/track/315733610/broccoli

Look at those lyrics. If I heard that song in a club serving only adults, then I wouldn't complain, but come on...in a starbucks?!

We went to t4 baggage starbucks coffee, sky harbor international airport, phoenix, az. Store id: phxsta16
The 6 crew members were totally unorganized, each person was doing every job so drinks were being made randomly by whomever walked by. The crew was literally walking into each other as they meandered around the store. On top of that my 2 drinks were wrong, the person in front of us and behind us also had incorrect drinks. The one customer was so mad she asked for her money back rather than a correct drink.

I am a loyal starbuck's customer. I spend a lot of money on coffee. I am absolutely sick and tired though of getting a coffee and then have it drip all over... Either down the cup on my hands or down my outfit when I take a sip. This is really uncalled for with a brand promise such as starbucks's. Is it really work the pennies that are being saved? I never write complaints. For me to get to this point is really saying something. Don't forget why customers pay $5 for a coffee!

I loved starbucks and was their loyal customer for a long time.
Recently I went to starbucks to get some coffee. I made and order and purchased a take out coffee.
When I was just about to leave one of starbucks employees accidentally run into me and as a result coffee was everywhere - on the floor, on me. They said they were very sorry and that's it. They never offered me another coffee! Just said how sorry they were and nothing else. Very bad service!

Starbucks in newark airport terminal c storeid: ewrsta06
Customer service was bad - I asked for a grande pike coffee with a little bit of steamed milk (instead of leaving room for milk at the bar). They refused to do it; they said they would have to charge me for a misto. I was not interested in a misto I only wanted a full cup of coffee with a little bit of steamed milk. I explained that no other starbucks ever charges me for a misto and that's how I always order my cofeee at starbucks. They said sorry, that's how we do it here. Shouldn't all starbucks' be consistent across the board? Even when I order coffee from a starbucks inside of department store I never have a problem.

Hello,
I am an employee at the lax airport and I frequently patronize the starbucks at terminal 6 (laxsta29). However today will be my last time going there because they're sevice is extremely lousy with a capital "l".
Everytime I go there, they are always out of products and the counter where you get your condiments is always dirty. From spilled milk to sugars and cinnamon spills. It's absolutely disgusting. Mind you this location has only been open for business for around two to three months and the first time I went there the place was so unorganized they didn't even have displays set out and the counter again was all dirty from the night before and I know this for a fact because I asked them "why was the counter so dirty since they just opened an hour ago" and the young lady's response was" because the night shift didn't clean up last night. So i've decided to just take my business somewhere else.

Stopped by your location harris hospital fort worth tx. 10/7/16. At 3 pm. Going to place an order for black ice tea for 4 people. The girl at counter would not acknowledge us standing there. When we placed our order she stated we don't carry that anymore with an attitude. I stated well it's still on your menu and she came back with even more attitude. Well it hasn't been updated in a couple years. This is a hospital with hundreds of people going in and out everyday. Guess yours sales at this location are slipping and I can see why. I'm a overly nice person but her attitude just made me realized why there's so much trouble in the world.

This happened in the starbucks at kings plaza mall on 9/14/2016 @ 12:45pm. I was standing in line waiting to place my order, I was the only person on line. There was 1 person ahead of me, standing at the register. I must have stood there about 20 minutes. When I finally get up to the register the cashier decides to take some other random persons order who just walked up to the counter. The line specifically forms behind me. There is even a roped off area with a sign that reads "please enter here", which is where the line begins. When I informed the cashier that I was waiting in line, he responded with, but she was waiting longer. Which first of all, is not even true. There was no one else there the entire time I was waiting, except for that one other person in front of me at the register. Even if she had been standing there longer, she still was not on line. So why wouldn't you say anything to her? Why bother to even have a line at all then if people are allowed to just walk up to the register without any regard to the people or person in line? I even pointed out the sign to both this other person & the cashier. They both had the same response "she was here first". What a crock of b. S that was! So rude. I walked off without buying anything. Next time I go there i'm going to purposely cut the line and say well why not, when it was done to me it was ok right? Not going there again. You are not worth it anyway. Learn where your line forms & make sure your customers know it too. That is so not the way to treat your waiting customers at all.

I bought a cup and a pack of 3 steel straws at starbucks in bellerose, ny, for about 40.00. The second time I used it the steel straw cut my mouth up. It was very painful and is still sore after almost a week. I threw the cup and straws out. This is a horrible, dangerous product. I feel its only fair for the company to refund my 40.00 and the price of my venti latte and pay me for the pain I am suffering because of this straw. They really need to get rid of it. Im sure others have been hurt to. I may call an attorney about this if I dont hear from them!