The complaint has been investigated and
resolved to the customer's satisfactionResolved Starbucks — rude employees with no people skills
resolved to the customer's satisfaction
About a month, an incident started when an employee that was transferred from another store to the jefferson street, falls church, va - #7 store, in which I have been a regular customer since the store opened, have sometimes problems with getting my order done right but what escalated into writing this letter was rudeness and unprofessional towards me from this employee as they was asking me to pay for an extra shot in my drink.
Paying for the extra shot was not a problem at all but the loudness, shooting out to me and demanding for me to pay for an extra shot was definitely the problem so I refused to pay for the extra shot due to their rudeness. Then I went on to questioned them, who are you talking to as they continued being rude and then taking it up to another notch being loud and rude like they were the boss or owned the store. This employee was so rude that if it was another customer, younger than i, would have slapped them silly, like someone their age as I know that I am about three times their age, own enough to be their mother.
Again, they were so loud that the entire store look at this employee while they continue going on shooting at me making remarks like "who do you think you are”, “do you think that you are someone special”, “do you think you get special treatment around here”, “you need to pay for the extra shot because you get treated just like everyone else and you don’t get treated no different”. I never heard of any other customer get spoken to in that manner – never. So I refused to pay for it due to how I was spoken to and treated as the night manager went on continue making my drink and apologized for that employee’s behavior. The employees looked on as if they were embarrassed of what this employee just said and I just don’t understand how someone like this can continue working in a popular place like starbucks or work anywhere else with the attitude – no people skills.
So the next day I told the manager and they stated that they would take care of it by talking to them about it. After that incident, now the employee would see me coming into the store and they would run into the back of store to avoid waiting on me as this have been going since.
But what took this to another level was when I went into the store today, january 16th, took it to the next level as I will be looking into to this further, this employee is able to continue working there, but today, the same employee, still working there, stood there with another employee debating which one was going to wait on me. First they went to the bar, then back to the cash register and just had me waiting for unusual period of time on which one was going to wait on me as they did not want to. The only reason they did was the store manger was there and the manager told them to ring me up.
Then the manager was unprofessional to me today as I believe it due to this employee being difficult in this situation as we are talking, this rudely employee got into our conversation and became unprofessional again but I understand the manager situation in being unprofessional but not this employee in question. But I have had enough, because this has been going on for over a month now and they are allowed to continue working there, talking rudely and unprofessional to customer, a long time customer on top of that. I have seen employees come and go in this store. Good and bad ones.
Everyone one knows me by first name, I make their day by coming by every single day and they make my day as well by visiting this store but I will not take no one talking rudely or unprofessional to and that goes for the manager of the store as well. I have spent thousands of dollars in that store since it opened and its’ not acceptable to talk to me any way you please as I will be looking into this further because some people there do not have any people skills not experience to work in a popular store like this and I am so upset that someone working in a popular place like this can continue working there as their attitudes has not change. I have submitted many surveys and compliments toward this store, the manager in how well they run the store, some of the employees that are joyful to see and talk to every single day as I do not mind paying my money and then this – no way am I going to let this continue. If nothing is done about this employee, I will be looking into to this further and this is not a threat just letting you know what I am going to do as I wondering why they was transferred from another store in the first place – for the same reason?