The complaint has been investigated and
resolved to the customer's satisfactionResolved Staples — poor customer service
resolved to the customer's satisfaction
I went to Staples with my mother and my sister-in-law to buy some golf pencils. The price on the shelf said $2.96 for a box of 144. I was very happy with the price so I went to the checkout to pay for the pencils. When the cashier rang up the pencils she told me that my total was close to $10.00 (I don't remember the exact amount). I told the cashier that I was sure that the sign said that the pencils were $2.96. She told me that "Oh no! These pencils wouldn't be that cheap”. She said this when she should have gone to check out the sign. My mother also told the cashier that she saw the sign for $2.96. She finally sent another employee down to check out the sign. I stayed at the checkout while my mother went down with the other employee. I work in retail myself and I deal with the same issue all the time. As I was waiting, instead of getting the cashier's undivided attention, she allows the next customer in line to butt in front of me and started waiting on them. This is something that could never happen at my work place and I wasn't very happy about it. I remained calm and waited for my mother and the other employee to return. After waiting a little longer, I went to see what was taking so long and I only found my mother in the aisle. My mother told me that we were right about the shelf label but it was suppose to be for a pencil case that was further down the aisle. The other employee put my pencils back on the shelf (without asking if I still wanted them), switched the signs, told my mother what the problem was and walked away. At this point I was beginning to get upset but I still remained relatively calm. I would have expected for the other employee to look at the sign, go back to the cash register and tell the cashier about the mix-up and give me the pencils for the advertised price and then fix the sign. At my own job, I have done this many times before and I was hoping for the same treatment. So I went back to the cashier and my sister-in-law asked her what their code was when something is scanned for the wrong price. She replied "I don't know." My sister-in-law then explained that at the place that she works (she's a cashier) that if a customer is charged the wrong price, all products over $10.00 get $10.00 off and if it's under $10.00 they get it for free. I told the cashier what the other employee did and I told her that I wasn't very happy about it. The cashier finally decided to give me the pencils for $2.96. I thanked her and left the store. I'm still not sure what their code was and if I should have got the pencils for free but I got to the point where I just wanted to leave the store so I was happy to get whatever I could. I now wish I talked to the manager about this situation so the manager could have corrected these employees' poor customer service habits.
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