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On 3/28/2025, I returned a $150 Xbox controller through Amazon’s return process and dropped it off at this Staples. I trusted the process and didn't ask for a receipt — big mistake. A week later, Amazon notified me they never received the item. I called Staples and was basically told to deal with Amazon. After nearly an hour on the phone with Amazon support, the issue is still unresolved.
I even have video footage of me walking into Staples with the item, but that means nothing if the return was never properly processed. For all I know, it vanished behind the counter — possibly stolen. The employee I dealt with was a young male, just for reference.
If you're planning to return something to Amazon via Staples, DO NOT trust them without getting that receipt. Treat that slip of paper like it’s a $150 bill. Better yet, return your item elsewhere.
Claimed loss: $150
Desired outcome: A successful return to Amazon
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⭐☆☆☆☆
Extremely Disappointing Return Experience with One Employee
I’d always found returning things at Staples to be easy and pleasant, but not this time. I brought in three boxes to return to Amazon, each with its own printed QR code. One of the boxes included three separate return items—each with its own QR code as well. I had everything prepared and printed.
From the moment we arrived, the man behind the counter was openly rude to everyone in line. A woman in front of us had to ask for her receipt, and he was clearly annoyed with her. When it was our turn, he was impatient and dismissive. I tried to explain that the third box contained three items, but he refused to listen, told me he didn’t need the extra QR codes, and taped up the box without properly scanning them.
When I checked my Amazon account later, I saw that not all of my returns were acknowledged and I didn’t receive full credit. It was a simple process made unnecessarily frustrating by someone who clearly didn’t want to be there.
I’ll continue to use Staples for returns, but not with that particular person behind the counter.