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Customer Service

+1 800 333 3330 (United States)
+44 121 322 1000 (United Kingdom)
+54 114 136 6666 (Argentina)
+43 800 201 473 (Austria)
+32 80 081 959 (Belgium)
+45 70 130 131 (Denmark)
+33 825 334 455 (France & Monaco)
+353 15 530 078 (Ireland)
+39 161 880 844 (Italy & San Marino)
+352 80 085 139 (Luxembourg)
+31 884 545 000 (Netherlands)
+351 707 200 656 (Portugal)
+31 206 511 111 (Netherlands and Rest Of Europe)
+886 412 8288 (Taiwan)
500 Staples Dr.
Framingham, Massachusetts
United States - 01702

Complaints & Reviews

terrible experience

I purchased an HP printer from the store, and after about a year and a half, I decided I didn't like it anymore and wanted to bring it back. I went to the store and attempted to return the printer, and the manager told me it was too long after the purchase. I told him I always spent all kinds of money on all of his pens, erasers, dog food, paper, fish, etc. He had the AUDACITY to tell me I couldn't have done such a thing because the store didn't sell paper anymore. I asked him if he was calling me a liar and he said yes, and I said 'Oh yeah?', and he said 'Yeah', and I said 'Oh YEAH?', and he said 'YEAH', so I challenged him to a winner take all arm wrestling match. He said he wasn't about to make a fool of himself and that I should leave the store. I went down each aisle and told every customer I encountered how I was treated and not to do any business with the store because it was all a sham when they said they cared about the customer. The store manager became aware of what I was doing, and ordered his guard dogs to attack me. I fought them off with my bowstaff, but one of his ninja associates threw a star at me, slicing open my forearm. I said 'Ooooowww that REALLY hurt!', and before I knew what was happening, he sprayed me with noxious gas, paralyzing me. I awoke several hours later in a jail cell somewhere underneath the store where I was water boarded and forced to watch reruns of Three's Company. I managed to coerce the guard by offering sexual favors, and upon escaping, sirens went off and a trap door was released, sending me into the bowels of the store's warehouse, where I have lived for the past three years. Please, anyone reading this, save me. They have an associate who bears a striking resemblance to Joseph Fritzel, and I have reason to believe it's a robot clone of the criminal himself. Please, someone save me.

  • Ew
    ewokmaster42 Sep 12, 2010


    1 Votes
  • Ma
    Marge Gunderson May 04, 2011

    OK, I call complete and total BS!! You almost had me, too, right up until nearly the end.

    No way in hell could you possibly have survived weeks of non-stop Three's Company reruns and not been reduced to a babbling, drooling, incontinent idiot.

    The very fact you can still spell and are still relatively lucid tells me this isn't true!

    0 Votes

not receiving award or registering my card

I took some empty ink cargridges into Staples and purchased new one. The sales clerk told me I would receive...

online fraud

Staples.com is a huge ripoff. I received a defected merchandise. They did not resend me a new order when it was 30 days guaranteed. I ordered a specific item but they sent me the wrong item. I called them and resent the item back, they overcharged my credit account without my knowledge. I still have received the actual item.

rebate, $125 claim lost / not received by staples, it was submitted as required

Staples offered a rebate of $125 online, for a Canon D320 Image Class printer / copier, for a limited period, November 9th to 15th, 2008. I made the purchase on the 9th of November, printed out the rebate form online, and paid $241.29 by credit card. I submitted ALL required documentation and the claim was mailed on November 17, 2008, well in advance of the deadline of December 15, 2008.

When I hadn't received the credit by now (mid-January), I went to Staples online rebate center to track my $125 rebate, and they showed no record of it having been submitted. When I called to speak with them, they repeated there was no record and that the rebate window was closed. Couldn't help me. I spoke with Mr. Eber, i.d. ES 0191.

I would not screw up a $125 rebate, and I followed the instructions closely. Staples has never had a problem with the $10.00 rebates, but somehow, the $125 rebate gets lost. I have copies of the rebate form, the order receipt and proof of payment, etc., with the dates shown at that time in November, but Staples will not entertain a re-submission of my claim. I would NOT have made this purchase without a rebate of this size. I have been scammed by Staples.

Can you help? Thank you.
Ray Polhill, Charlotte, NC, 704.552.8800

  • Sk
    skaman Jan 16, 2015

    The USPS has lost my rebates going to staples before. Same thing happens, you try to track your rebate, and staples has no record of it. This has happened twice to me. I contacted them, and on one occasion they admitted 'losing' my envelope, the other, no one was able to help. I now do all of my rebate offers online, you should too.

    0 Votes

failure to credit my purchases to my awards a/c

Staples - merchant number: [protected] Merchant address: 340 baychester ave Bronx, ny [protected] usa Dear...

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poor quality no qc

First let me say I have given this store a lot of my business normally around $300 plus a month. I was taking...

lost package

After mailing a package at Staples usin UPS. They lost the christmas package.
Said i put wrong addres on label. I had a copy of label, date and shipping cost, plus insurance paid. After repeated calls to UPS, who said to call Staples. Tracking # was of no use. With each call I took CRS name, time of call and response. AFter 6 weks of calling both Staples and UPS. I finally searched the internet and found the president and his office phone number. I called explained the situation to his secretary, faxed all my notes, with names, responses and failure to settle this. His secretary said she would research and call me back. She did the next day. I recieved a check in the mail within 5 days for the books mailed, plus the insurance. Didn't make up for all the aggravation and time spent on the phone, but I got my money. Loacted the UPS truck driver and he admitted delivering package to wrong address.
Find the president of the company. The CEO. go straight to the source. If more people would ban together and go against these companies, maybe the customer service would get better. And I never talk to someone in another country who cannot speak English. ASk for a english speaking CSR or/ another phone # in USA. Why is it that stores in America have to have foreign phone operators?? The internet is a great resoures to find CEO's and President names and numbers of /for any company.

awful company to work for

I was recently fired from staples for refusing to lie to customers about in stock items. They wanted me to...

awful employee

Staples call center has a policy of only allowing 5 minutes a day for restroom breaks. They want you to use...

employees can share your private information.

Staples deleted backups, another backup was returned corrupt, of course data on my windows drive was gone...

bad service

I bought a laptop & warranty from Staples, since they told me they could fix or replace it at the store. When it broke, they told me they had to send it back to Acer, when I called Acer two weeks later they had no idea what I was talking about. Turns out it was shipped to Staples Customer Service. When they couldn't fix it, they passed it off to TigerDirect.com, a computer refurb company who proceeded to send me a Compaq! The latop I got is heavier, has a smaller screen, and is not as high quality as Acer. To top it all off, they made me send them MY Microsoft Office software so it could be installed on the new computer, and never did that or sent it back to me! So I'm out 190 for the warranty they passed off to TigerDirect, and 150 for Microsoft Student Office. This is not to mention that their customer service reps where not helpful at all, and constantly transfered me to different people. Don't ever buy from Staples.

  • Ih
    I hate Staples Feb 11, 2010

    I bought a laptop with warranty and they refuse to fix it and told me that it is not covered. The guy who sold me the warranty told me that they cover everything. What a joke. Never shop there any more.

    0 Votes

staples credit card fraud?

For the past few months, when I purchase something at Staples, after I swipe my card in the card machine, the...

terrible customer service in pinole store

I am a long time customer of the Pinole California Staples Store. As a preschool owner/director I use their copy center for relatively large copy jobs of school worksheets we use each day of each month. Heretofore, I've been very please with the customer service. If ever there were any problems they were slight and the manager on duty was more than willing the step in. As a regular customer at the copy center, I got to know the regulars and they got to know me and what to expect when I show up with my mothly work sheets.

Today, however, at the Pinole, California Staples Copy Center, I was the recepient of the worse cutomer service I have ever received in a store, hands down.

When dropped off my copy job, I was told by the clerk that they had a large job to finish and might not be able to get to my job today. I told her that I HAD to have the worksheets for school tomorrow and asked if I was willing to pick up late in the day would I be able to get my job done. She said yes, and asked if I could come in at 6:30. I agreed and left.

Approximately, 30-45 minutes later, I received a phone call from a person I believe to be named Tina at the Pinole store - who seemed to be very agitated. She told me that my copy would not be completed today and that I could pick it up the originals today, or come in tomorrow to pick up the copies. I explained my conversation with the sales clerk wherein she agreed that my job could be completed late in the day. Tina's response was she didn't know what was agreed upon between the first sales clerk and I but that my copy job wasn't going to be completed today. She stated she was calling then because "it wasn't too late." I told her it was already too late because Staples had accepted the job. And there was no one else I could find to complete it today. I asked her if there was any portion of my job that could be completed so that I could have some of it today. Tina came across as really irritaed with me. She put me on hold and came back and abruptly asked if I could come to the store at 8:00 p.m. I asked her what time the store closed and she said 9:00p.m. She said they would start my job around 4:00 and it would be finished thereafter. Feeling a little bruised but optomistic, I agreed and hung up.

I showed up at the store at 8:04 and they were closed! I gave a brief explanation of my situation to the guy at the door, Vitaliv, and he agreed to let me in. Got to copy center and asked to speak with a manager because I was unhappy with how my copy job had been handled and the misinformation Tina had given me about the closing time (I really think Tina purposely gave me the wrong time so that I wouldn't get my copies. How is it that a store employee wouldn't know when a store closed?)

Vitaliv was the on site supervisor and things went down hill from there. He approached me and before I could even get my complaint out, he told me Tina had told him all about me and how mad I was when she called me. When I attempted to explain my side of things he wouldn't listen- kept cutting me off with things he said Tina had told him. When I mentioned to him that she gave me the wrong closing time of the store, he told me flat out that I was wrong. What's worse, he told me my job had been finished early and I could have picked it up at 6:00! I asked why no one had called to inform me that my job was done (as they have always done in the past) and he shrugged. Worse yet I looked at the receipt and had been charged TWICE what I normally paid. When I attempted to ask the clerk questions to get clarification about the bill, Vitaliv interrupted the clerk and I, and told me the price was what is was. When I explained to him how I am normally billed for my job he told me I was billed more because I instructed Tina to hand feed my copies instead of using the document feeder. Not true and doesn't make sense. Why would I WANT to pay more for copies? I settled for paying only for the copies I need for class this week and told Vitaliv that I would be speaking to his manager tomorrow.

I am BLOWN AWAY by treatment I received in store today. Tina came across as harried, irritated and frustrated (perhaps overworked.) While I think her phone call was ill advised (she should have clarified things with her co-worker before calling me) Vitaliv was just plain nasty. He'd formed an opinion about me without having all of the facts and made it clear he couldn't care less about my concerns.

I spend a lot of money in the store and am a regular customer. I deserved better treadment today.

  • Hi
    hippie_chick Nov 29, 2010

    I work at a staples copy center, and I hear cases like this all the time. A customer comes in, asks to get a job done by a certian time, and is extreamly unhappy when they leave becasue we tell them it can't be done right away. People just need to plan ahead, if I have 7 other jobs that belong to customers with the same story about being on a time crunch, how am I supposed to get everyones job done?.. What people need is patience. Thus being said, I do NOT condone the eleged actions of that employee or that manager. We try to assist all of our customers in a way which will make everyone happy!

    1 Votes
  • Je
    JenJenJen Jul 16, 2011

    Dude, I have the same type of problem with Staples' managers, my order was for laminating 3 of my diplomas, and the girl at the copy center destroyed two diplomas during paper feeding because she wasn't paying attention to her work, I end up talking to their onsite manager Candace and she agreed to reimburse me for the cost of getting my diploma reprinted.

    The problem started with another manager by second week I drop by with copy of form/invoice that I have for the diplomas reprinted cost, but guess what the second manager Lorie DiGiacinto lies to me and say staple will never do a reimbursement because those diplomas were too big for the laminating machine (it only 12x17 inch document) and too fragile (its new diplomas, not even a month old, its a high quality paper and they consider it to be fragile), and she say staples were not responsible for damaged documents because they have warned me about large document can't be for lamination, WTF her employee at the copycenter NEVER told me about the large document issue, either the employee lied to her manager about her talk (warning) with me or the manager are covering for the employee by BLAMING THE FAULT ON ME (the consumer) for bringing in such a large document for lamination. ###ing Staples, I hope they go bankrupt like circuit city for ### customer service!

    btw mine happened at 1631 wesel blvd., hagerstown, md 21740, I have filed a report on BBB and filed complaints on their site as well as other complaint websites, I want spread to spread my complaints and I am warning people not to bring in any precious time piece documents to staples copy center because if they destroy the documents, they will blame on you for bringing the document to them.

    1 Votes
  • Ri
    RichardBrowneteam Feb 04, 2014

    I have personally shopped at that location and can assure you that this individual "sonja" is one of the yappies that thinks that they are entitled to everything and expect people working there to bent over backwards in trying to please them just cause. Employees and managers aren't there to kiss ### of lying ### customers trying to pull a fast one on them. Great job staples team for taking out the trash. You don't need those kind of customers.

    0 Votes

ups lost my package and refused to pay up insurance!

I had my Psp with a broken screen shipped through their UPS shipping center. It was shipped to...

fraud and scam

Bought a GPS unit $269.00 took it in for warranty battery dead and not locating satellite. I had purchased...

I am very dissapointed with them

I own mio c310x and I just purchased mio update and try to install it. However after many attempts it will not recognize the usb cable and after using different computers it still gave the same error. I reset the gps and turn it on and asked to re-install the original program which I try but it kept asking for the serial number and again it will not recognize it. I called Staples where I had purchased the equipment and the 2 year warranty. They prepare a case # and asked me to send it to Cyber Test for repairs. After 2 weeks I received the gps un-repaired. As per their report the it was un-repaired due to fatal software crash and the warranty does not cover it after only having the gps for 1 year. I call Staples store and they will not replace the equipment. They suggested to contact the manufacture to see if you they will replace it or have it fix. I am very disappointed with Stpales store and their warranty department. If a warranty is still in good standing it should be fixed or replaced with no ifs or buts.

  • Je
    Jeffrey Nov 08, 2006

    A copy of email:

    Dear consumer advocate:

    My name is jeffrey rutzky, and I am a consumer.

    Recently I had a terrible experience at staples that exposed unjust pricing and competitive practices among the three retails-serving arms of the corporation: staples stores, staples.com, and staples
    Catalog sales via their 800 number.

    I was able to contact a competent and sympathetic executive customer relations department at their corporate offices in framingham, ma, but all they could do was pass my concerns up the ladder, and offer to iron out wrinkles relative to my order.

    I put together a document (Attached pdf) that summarizes some of the inconsistencies and unfriendly practices that seem to contradict any major corporation's desire to serve its customer base, not to mention its bottom line.

    Please help me help them change their corporate policies and misleading business practices. Their customer-available policy statements clearly misrepresent advertising (Specifically their 110%
    Price match guarantee) in such a way as to be considered illegal.

    Should you wish detailed information regarding my order nightmare and discovery process, I am available anytime to discuss this with you.

    Thank you for your time and consideration,


    New york, new york

    0 Votes
  • Ke
    Kelly Taber Nov 15, 2008

    Finding prices different from one market to the next? Hmm could that possibly be because each market is different? Sometimes in store prices are different from online prices. Prices between stores can even be different because different economies apply. If you have an account with Staples you should have what’s called set pricing. Set pricing is pricing placed by your businesses needs. If you are a print shop for example you would get better pricing for paper. If you would like to be charged the best price, do you homework. Check the price of your item at each division and present that pricing when you check out by a print out or ad. If it is their own pricing I am sure they will honor it.

    0 Votes
  • Cl
    Clarence dortch Feb 02, 2012

    Dear Sir, I am writing to complain about the way I was treated at your on 01/31/2017 3:44PM at the Hoover, Al 35226 1694 Montgomery Highway sale # 1610200 1 001 72150 (1201). was ask to slid my debit card, which I did . The the lady then ask me for my reward card, I told her that I did not have it with me. She then ask for my phone number which I gave her, Then her Co.-workers gather around the counter. Then she put a hold on my debit card . Then she had me to fill out some personal imformation on a reward card application beror they would accept my debit card. I am black and the other people were white. I Am going to check with a lawyer, because the people did was illegal because you ask me for proof of who I was and not the white people. I am tried this . My name is Clarence Dortch 2180 Quail TRL brimingham Al 35216, P>S. I am 67 years old never stole anything in my life. I have never been so insulted.

    0 Votes

charged too much!

On 4/7/08, I purchased Avery 8160 labels only because they had a sale price of $8.92 (or close to it) listed under the original price of $11.99. This was listed in several places. When I went pay for them, the price rang up as $11.99. I told the cashier they were on sale and she went back and brought the price with her that said $11.99. I am 100% sure they had a sale price listed under them. By this time, there was a long line after me, or I would have went back and proved it myself. I was very angry about this, as I am on a very fixed income and every dollar counts, and I never would have purchased the labels if they were not on sale. Also, I went to turn in my empty printer cartilages and they said they don't give coupons out for them anymore. In that case, I will take my business elsewhere from now on.

  • Ja
    Jacobf Sep 24, 2009

    lol. Staples doesn't give coupons, they put it on your rewards card.

    And if you don't want it, then don't buy it. Staples employees have no issues with you if you say that you don't want it if it wasn't the price you thought it was.

    0 Votes

protection plans

Staples makes it's call center employees ask each customer if they would like to purchase a furniture...

refund problem!

I purchased a scanner at my local Staples store on 12/13. The store personnel couldn't figure out how to...

poor service, late product

Staples - Design Services

On Monday, 10/22/07, 5:00pm I placed an order for brochure design work at Staples located on Sunset Dr. Ocean Plaza Shopping Center, 1100 Highway 35, Ocean, NJ 07712. I was given a turnaround time of 24 hours.

At 10:00AM, Wednesday, 10/24/07, I called in reference to my order. I was told that the order was placed on Tuesday afternoon. (That's 24 hours after I placed my original order) Furthermore, I was told that they didn't know when the proof would be complete but it should be available sometime on Wednesday. At 1:50PM, I stopped by the store to get a definite time in hopes that I could have some brochures to give out at my 6:00PM meeting and maybe enough for a weekend convention. I was told that the proofs for the brochure and cards would be ready at 7:30PM. When I asked why are they were so late the clerk told me "because I had to submit 20 designs in two days". At that point, I retained by original scratch designs and called customer service. Customer service called the store and spoke with the General Manager. The G.M. told customer service that I had just placed the order on Wednesday. (Wednesday morning I presume.) What!!! The Customer Service agent then proceeded to tell me that I just placed the order today and that it would be ready at 7:30PM. My response was that the earliest I could review the proof then would be Thursday morning. I then continued to press the agent to file my complaint which they eventually did.

My overall rating of this Staples' print and copy service would be a 2 out of 10. The service was poor and the product was late or not delivered. And lastly, the outright lying by the General Manager of the store was inexcusable.

Staples advertises a 24 hour turnaround after the Graphic Artist receives the job, but they never tell you it could be close to 48 hours before they submit the job to the G.A.

I hope this helps the rest of you. I have to go now and try to keep $2500 from going into the waste basket.