Standard Chartered Bank — service very bad
I was a loyal Standard Chartered credit cardholder (C/C No: [protected]) since year 2009 & make the credit card payment on time every month.
However, I was too bc & forgot to pay my credit card payment on August 2018. Then, 6 Sept I called to the Customer Service & requested to waive my annual membership fees & the late payment charges. However, the staff, named Nida very rude during the conversation. I was very unsatisfied & request to cancel my card. Nida told me that it takes 7 days for cancellation & told me the outstanding balance that I need to pay. At the same day, I make payment through internet banking & the Ref No: [protected]
After 7 days, I called again to follow up & the staff told me will call me & I just need to wait their call.
After several weeks only I received a call from Standard Chartered & told me unable to cancel it cos have new transaction in. I just wonder why previously they said only need 7 days to cancel it & now delay several weeks until my next insurance payment charge it.
On 12 Oct, I received my statement & charge me for the late charges & interests for the membership fees that I requested to cancel it previously.
I'm very disappointing with the standard chartered's Services!!!
My email: adeline.[protected]@gmail.com