Spirit Airlines — policies and customer service

Spirit airlines is the most horrible airlines ever. My daughter became sick in the airport she was so ill she couldn't board the flight. They called paramedics and rushed her to the hospital. They took her 850 flyer miles away because she didn't use them (within 3 months) and refuse to refund her any portion of the trip. Do you know why? They said she didn't cancel. My argument with them is this: She was in the airport she didn't know she was going to be sick. (they claim, for a refund you have to cancel in advance) She had a direct flight from AC Airport in NJ to Orlando. The airlines canceled the flight due to weather. She spent the night in the airport. The airlines booked her on another flight the next day only it was to Ft. Lauderdale, then a connect to Orlando. It was at Ft. Lauderdale that she became ill and was hospitalized. They claim she was a no show, funny how she was there and the customer service rep called for the medics for her and now they say she is a no show. Very poor customer service, they are rude, and inconsiderate, with no compassion for anyone but themselves. I don't care what the policy is, when you have extenuating circumstances allowances should be made. I will never use this airlines again, they have poor telephone techniques, the staff should all be taught proper phone etiquette, not to mention the policies need to be updated to work with those who become ill prior to the flight.


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